Sabio Virtual

Additional features

Call Queue Management - Organize Appointments

Systematically organizes customer calls and appointments, ensuring no requests are missed or forgotten.

Information Centralization

All call information is available on a single screen for easy access.

Keyword Search

Allows searching for calls and information using keywords.

Filtering Options

Offers filters to sort calls by status, customer, technician, date, and more.

Calendar View

Provides a calendar view for appointment scheduling and overview.

PDF Report Generation

Enables generation of PDF reports at any time for call summaries and analysis.

Service Time Tracking

Quickly determines the time spent on each service call.

Customer Portal

Offers a portal for customers to access information and potentially manage their requests.

Service History Access

Provides access to past service history for context and efficient problem-solving.

Service History - Avoid Rework and Repeated Searches

Maintains a detailed history of services performed, reducing rework and time spent on repeated issue research by leveraging past solutions.

Recurring Incident Solution

Facilitates quick resolution of recurring issues by referencing historical data.

Knowledge Base Integration

Works in conjunction with the knowledge base for efficient problem resolution.

Knowledge Base - Self-Service and Team Resource

A robust knowledge base for internal team use and customer self-service, providing solutions and information.

Keyword Search & Filters

Powerful search capabilities using multiple keywords and filters to find relevant articles.

Rich Editor

Features a powerful editor supporting videos, images, and attachments for comprehensive articles.

Topic & Subtopic Organization

Organizes articles into topics and subtopics for structured knowledge management.

Template Manager

Includes a template manager for creating consistent and efficient knowledge articles.

Team Access & Sharing

Allows team-wide access and knowledge sharing.

Permission Levels

Offers permission levels to control access and editing rights within the knowledge base.

Customer Self-Service

Enables customers to use the knowledge base for troubleshooting and finding answers independently.

Management Reports - Data-Driven Decisions

Provides essential management reports to support informed decision-making across various business areas.

Decision-Making Support

Reports aid in decisions related to hiring, proposal preparation, training, and performance analysis.

Performance Analysis

Reports facilitate the analysis of agent and team performance.

Billing Reports

Detailed reports on services performed, expenses, and materials for faster billing processes.

MultiGroup System - Departmental Separation

Allows for the separation of different departments within the system, each with its own agents and workflows, suitable for larger organizations or service providers managing multiple entities.

Custom Fields - Tailored Data Collection

Enables the creation of custom fields to collect specific information from customers, ensuring all necessary data is captured for service delivery.

SLA Management - Meet Client Agreements

Helps businesses meet agreed Service Level Agreements (SLAs) by identifying potential delays and responsible agents, ensuring timely service delivery.

Dashboard - Visual Performance Overview

Presents the status and evolution of calls, along with agent performance and customer demand, through visual graphs for quick insights.

Call Status Visualization

Graphs visually represent the current status of calls.

Call Evolution Tracking

Visualizes the trend and progression of calls over time.

Agent Performance Metrics

Displays agent performance through graphical representations.

Customer Demand Insights

Visualizes customer demand patterns and trends.

Contract Management - Track Client Agreements

Manages client contracts within the system, providing tools to monitor and track contract terms and usage.

Contract Registration

Registers contract details including allowed hours, period, and values.

Work Monitoring

Tracks work performed against contracts, monitoring hours worked, service types, and remaining hours.

Client Monitoring Portal

Allows clients to monitor work progress and contract status for transparency.

Renewal Reporting

Provides clear reports for collections and contract renewals.

Inventory Module (Optional, Plan II) - Equipment Management

An optional, customizable module for managing equipment inventory, suitable for rental, sales, or general inventory tracking.

Customizable Equipment Types

Manages various types of equipment with customizable specifications.

Rental, Sales, Inventory Management

Ideal for managing equipment for rental, sale, or general inventory purposes.

Stock Availability Tracking

Monitors stock levels and availability of equipment.

Specification Registration

Allows registration of equipment specifications like brand, model, voltage, color, sale date, power, consumption, etc.

Usage History Tracking

Maintains a complete history of equipment usage, including users, parts exchanged, and problems encountered.

Artificial Intelligence Module - "sabIA" (Optional)

An optional AI module named "sabIA" that offers advanced capabilities to analyze calls, interpret data, automate processes, and improve overall productivity.

Call Analysis and Interpretation

AI-powered analysis and interpretation of call data.

Condition-Based Actions

Automates actions based on predefined conditions and call analysis.

Process Automation

Automates various service processes to enhance efficiency.

Productivity Improvement

Aims to significantly improve productivity through AI-driven automation and insights.

API Integrations - System Connectivity

Offers API integrations to connect with other systems, simplifying workflows and data exchange.

Platform Integration

Integrates with various platforms, including customer service systems and ERPs.

Website Integration

Allows integration with company websites for seamless call opening and data flow.

ERP Integration

Enables integration with Enterprise Resource Planning (ERP) systems, potentially allowing call opening and management directly within the ERP.

Mobile Apps - Agent and Customer Mobility

Provides mobile applications for both agents and customers, enhancing mobility and accessibility.

Agent Mobile App

Mobile app for agents to open, record, and close calls efficiently in the field.

Customer Mobile App

Customer-facing app allowing customers to open calls and monitor their progress.

In-Call Communication

Enables technicians to communicate with customers/users directly within the call interface of the app.

Simplified Call Operations

Apps designed for simple, fast, and efficient call management operations.