Sabio Virtual

Systematically organizes customer calls and appointments, ensuring no requests are missed or forgotten.

All call information is available on a single screen for easy access.

Allows searching for calls and information using keywords.

Offers filters to sort calls by status, customer, technician, date, and more.

Provides a calendar view for appointment scheduling and overview.

Enables generation of PDF reports at any time for call summaries and analysis.

Quickly determines the time spent on each service call.

Offers a portal for customers to access information and potentially manage their requests.

Provides access to past service history for context and efficient problem-solving.

Maintains a detailed history of services performed, reducing rework and time spent on repeated issue research by leveraging past solutions.

Facilitates quick resolution of recurring issues by referencing historical data.

Works in conjunction with the knowledge base for efficient problem resolution.

A robust knowledge base for internal team use and customer self-service, providing solutions and information.

Powerful search capabilities using multiple keywords and filters to find relevant articles.

Features a powerful editor supporting videos, images, and attachments for comprehensive articles.

Organizes articles into topics and subtopics for structured knowledge management.

Includes a template manager for creating consistent and efficient knowledge articles.

Allows team-wide access and knowledge sharing.

Offers permission levels to control access and editing rights within the knowledge base.

Enables customers to use the knowledge base for troubleshooting and finding answers independently.

Provides essential management reports to support informed decision-making across various business areas.

Reports aid in decisions related to hiring, proposal preparation, training, and performance analysis.

Reports facilitate the analysis of agent and team performance.

Detailed reports on services performed, expenses, and materials for faster billing processes.

Allows for the separation of different departments within the system, each with its own agents and workflows, suitable for larger organizations or service providers managing multiple entities.

Enables the creation of custom fields to collect specific information from customers, ensuring all necessary data is captured for service delivery.

Helps businesses meet agreed Service Level Agreements (SLAs) by identifying potential delays and responsible agents, ensuring timely service delivery.

Presents the status and evolution of calls, along with agent performance and customer demand, through visual graphs for quick insights.

Graphs visually represent the current status of calls.

Visualizes the trend and progression of calls over time.

Displays agent performance through graphical representations.

Visualizes customer demand patterns and trends.

Manages client contracts within the system, providing tools to monitor and track contract terms and usage.

Registers contract details including allowed hours, period, and values.

Tracks work performed against contracts, monitoring hours worked, service types, and remaining hours.

Allows clients to monitor work progress and contract status for transparency.

Provides clear reports for collections and contract renewals.

An optional, customizable module for managing equipment inventory, suitable for rental, sales, or general inventory tracking.

Manages various types of equipment with customizable specifications.

Ideal for managing equipment for rental, sale, or general inventory purposes.

Monitors stock levels and availability of equipment.

Allows registration of equipment specifications like brand, model, voltage, color, sale date, power, consumption, etc.

Maintains a complete history of equipment usage, including users, parts exchanged, and problems encountered.

An optional AI module named "sabIA" that offers advanced capabilities to analyze calls, interpret data, automate processes, and improve overall productivity.

AI-powered analysis and interpretation of call data.

Automates actions based on predefined conditions and call analysis.

Automates various service processes to enhance efficiency.

Aims to significantly improve productivity through AI-driven automation and insights.

Offers API integrations to connect with other systems, simplifying workflows and data exchange.

Integrates with various platforms, including customer service systems and ERPs.

Allows integration with company websites for seamless call opening and data flow.

Enables integration with Enterprise Resource Planning (ERP) systems, potentially allowing call opening and management directly within the ERP.

Provides mobile applications for both agents and customers, enhancing mobility and accessibility.

Mobile app for agents to open, record, and close calls efficiently in the field.

Customer-facing app allowing customers to open calls and monitor their progress.

Enables technicians to communicate with customers/users directly within the call interface of the app.

Apps designed for simple, fast, and efficient call management operations.