About Salesforce B2B Commerce
Salesforce B2B Commerce is a B2B ecommerce software from Salesforce that supports business operations and efficiency. It combines transactions management, real-time inventory visibility, and customer account management so businesses can effectively manage their online sales. This platform is designed to be connected right out of the box, which lowers the total cost of ownership for organizations. With capabilities such as easy integration with existing systems, a reliable product catalog, customizable storefronts, secure payment processing, and advanced analytics, Salesforce B2B Commerce provides comprehensive tools for businesses. Best for: B2B companies that need to manage online transactions efficiently.
Salesforce B2B Commerce is a comprehensive B2B eCommerce platform designed to streamline and enhance the buying and selling process for businesses. Its primary purpose is to empower companies to meet complex buyer needs and drive B2B sales efficiency1. Key features include guided store setup, out-of-the-box customer records, generative product descriptions, and AI-driven insights and goals. The platform also supports self-serve rapid reordering, account and customer-specific pricing, entitlements, dynamic promotions, and more1. The user interface of Salesforce B2B Commerce is intuitive and user-friendly, making it easy for businesses to navigate and manage their eCommerce operations. The interface is designed to provide a seamless experience, with unique design elements and navigation features that enhance usability. Users can quickly access and manage their stores, products, and customer interactions, thanks to the platform's modern, B2C-like online experience for B2B customers1. In terms of functionality and features, Salesforce B2B Commerce stands out with its robust capabilities. The platform offers a wide range of functionalities, including real-time inventory display, order management, and integration with Salesforce's CRM system1.
Pros & Cons
- 1. Powerful and Feature-Rich: Offers a comprehensive suite of e-commerce features for B2B businesses.
- 2. User-Friendly Interface: Easy to navigate and manage, even for non-technical users.
- 3. Customizable Reporting: Allows for tailored reporting to gain valuable insights.
- 4. Streamlined Order Process: Simplifies order management and processing.
- 5. Flexible Storefront Design: Enables the creation of custom and branded online storefronts.
- 1. High Cost: Significant implementation and ongoing costs, making it less suitable for small businesses.
Features
Key features
Create customized storefronts for different customer segments, tailoring the experience to their specific needs.
Efficiently manage orders, track shipments, and handle returns.
Track inventory levels and automate replenishment processes.
Securely process payments and handle various payment methods.
Gain insights into customer behavior, sales performance, and inventory trends.
Seamlessly integrate with other Salesforce products and third-party systems.
Protect sensitive customer data with robust security measures.
Additional features
Organize and manage product catalogs, including product descriptions, images, pricing, and availability.
Implement complex pricing strategies, including tiered pricing, volume discounts, and promotional offers.
Manage customer accounts, including account hierarchies, contacts, and order history.
Create and manage quotes, track quote status, and convert quotes to orders.
Process orders, track shipments, and handle returns and exchanges.
Track inventory levels, automate replenishment, and manage stockouts.
Integrate with various payment gateways to process payments securely.
Calculate and apply taxes and duties based on shipping addresses and product categories.
Manage shipping carriers, rates, and tracking information.
Gain insights into sales performance, customer behavior, and inventory trends.
Optimize the shopping experience for mobile devices.
Protect sensitive customer data with advanced security measures.
Tailor the platform to specific business needs.
Seamlessly integrate with Salesforce CRM to provide a unified view of customer data.
Pricing
Monthly plans
Countries & Languages
Interface languages
Billing currencies
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About Salesforce B2B Commerce
Salesforce B2B Commerce is a B2B ecommerce software from Salesforce that supports business operations and efficiency. It combines transactions management, real-time inventory visibility, and customer account management so businesses can effectively manage their online sales. This platform is designed to be connected right out of the box, which lowers the total cost of ownership for organizations. With capabilities such as easy integration with existing systems, a reliable product catalog, customizable storefronts, secure payment processing, and advanced analytics, Salesforce B2B Commerce provides comprehensive tools for businesses. Best for: B2B companies that need to manage online transactions efficiently.
Salesforce B2B Commerce Details
Salesforce B2B Commerce's In-App Market Place
Does Salesforce B2B Commerce have an in-app market place?
Yes
How many Mini-Apps in the marketplace?
1
Mini Apps
N/A
Pricing Options
Plans
Monthly plans
Accepted Payment Currencies
Usd ($)
Pros & Cons
- 1. Powerful and Feature-Rich: Offers a comprehensive suite of e-commerce features for B2B businesses.
- 2. User-Friendly Interface: Easy to navigate and manage, even for non-technical users.
- 3. Customizable Reporting: Allows for tailored reporting to gain valuable insights.
- 4. Streamlined Order Process: Simplifies order management and processing.
- 5. Flexible Storefront Design: Enables the creation of custom and branded online storefronts.
- 1. High Cost: Significant implementation and ongoing costs, making it less suitable for small businesses.
Salesforce B2B Commerce's Support Options
Salesforce B2B Commerce's Alternatives
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