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Salesforce CTI Toolbar

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Software Status:Active

About Salesforce CTI Toolbar

Salesforce CTI Toolbar is a contact center integration solution that embeds telephony and digital communication controls directly inside Salesforce CRM, enabling agents to manage calls, chats, and customer interactions from a single interface without switching between applications or systems.

Salesforce CTI Toolbar Details

Vendor
Expertflow
Year Launched
2006
Location
ExpertFlow LLC, Jägerweg 18, 3014 Bern, Switzerland
Deployment
cloud, web browser
Training Options
documentation, videos
Countries Served
All Countries
Languages
English
Users
Administrator, Sales Manager, Customer Service Representative, Contact Center Supervisors, Customer Support Agents, Call Center Agents
Industries Served
Healthcare, Finance, Retail, Telecom, Manufacturing, Hospitality
Tags
Salesforce, CTI Toolbar, Customer Support Technology, Telephony CRM Integration, Contact Center Software

Salesforce CTI Toolbar's In-App Market Place

Does Salesforce CTI Toolbar have an in-app market place?

Yes

How many Mini-Apps in the marketplace?

0

Mini Apps

Pricing Options

Free trial
Free version
Request a quote
Promo Offer

Accepted Payment Currencies

Usd ($)

Pros & Cons

  • Supports multiple communication channels including voice chat and messaging platforms
  • Automatic customer screen pop improves agent efficiency and personalized customer service
  • WebRTC webphone removes need for additional telephony hardware or installed software
  • Integrates telephony controls directly within Salesforce eliminating multiple application switching
  • Advanced chatbot integrations may require additional AI platform configurations
  • Hardware and server requirements increase with larger contact center deployments
  • Implementation may require integration with specific contact center infrastructure platforms
  • Primarily designed for Salesforce environments limiting compatibility with other CRM systems

Salesforce CTI Toolbar's Support Options

Salesforce CTI Toolbar's Alternatives