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Salesforce Field Service

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Software Status:Active

About Salesforce Field Service

Salesforce Field Service is a field service management software from Salesforce that helps organizations manage their front-line workforce. It includes AI-powered scheduling and route improvement, real-time visibility into field operations, and intelligent job assignment and reallocation so businesses can improve productivity and lower operating costs. Additionally, users can view and update work orders even when offline and create quotes and collect payments in the field. This software is suitable for companies of all sizes and industries looking to scale their field operations effectively. Key capabilities: AI-powered scheduling Real-time visibility Intelligent job assignment Offline work order management Field payment processing Best for: organizations that need efficient field service management.

Salesforce Field Service Details

Vendor
Salesforce
Year Launched
1999
Location
415 Mission St, San Francisco, California 94105, US
Deployment
cloud, ios, android
Training Options
documentation, videos, live online, in person
Countries Served
All Countries
Languages
English, Spanish, French, German, Italian, Dutch, Portuguese, Japanese, Chinese
Users
Handyman, Knowledge Base, Lawn Care, Manufacturing Execution, Work Order, Transportation Dispatch, Route Planning, Service Dispatch, Pool Service.
Industries Served
Field Service Management, Handyman, Knowledge Base, Lawn Care, Manufacturing Execution, Work Order, Transportation Dispatch, Route Planning, Service Dispatch, Pool Service
Tags
Field Service Management

Salesforce Field Service's In-App Market Place

Does Salesforce Field Service have an in-app market place?

Yes

How many Mini-Apps in the marketplace?

1

Mini Apps

N/A

Pricing Options

Free trial
Free version
Request a quote
Promo Offer

Accepted Payment Currencies

Usd ($), Eur (€), Gbp (£), Aud (A$), Cad (C$), Jpy (¥), Chf (Chf), Cny (¥), Rub (₽), Try (₺)

Pros & Cons

  • AI-driven autonomous scheduling and proactive maintenance significantly increase asset uptime and improve customer convenience.
  • The offline-first mobile app ensures field workers remain productive and have access to data without a constant internet connection.
  • Visual Remote Assistant immediately connects customers to experts, improving first-time fix rates while reducing costs and travel.
  • Deep integration with Service Cloud and Sales Cloud enables a complete selling and service solution on a unified platform.
  • The platform achieves high measurable results, including a 31% increase in first-time-fix rate and 32% increase in mobile worker productivity.
  • The system's complexity and deep integration may pose a steep learning curve or require significant administrative setup for new users.
  • The high cost per user might make the comprehensive Field Service Plus or Agentforce 1 editions less accessible for smaller businesses.
  • Full utilization of the advanced AI and data features requires the user to already be invested in the larger Salesforce ecosystem.
  • The need for annual billing and per-user pricing requires a substantial upfront commitment to the software.

Salesforce Field Service's Support Options

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