Samesurf

Samesurf is the originator of modern coBrowse, offering a patented technology for real-time shared online experiences.

Samesurf is designed to be implemented without requiring any coding or software installations, simplifying deployment.

Samesurf functions seamlessly across all web-enabled devices, browsers, and operating systems, ensuring broad accessibility.

Samesurf enables synchronous, multi-user functionality for real-time visual interaction and collaboration on web content.

Agents can pass control to users within the same browser page during a cobrowse session, allowing for interactive guidance without taking over the user's device.

Samesurf includes the option to switch to traditional screen sharing, enabling agents to display content from their desktop that is not web-based.

High-definition audio and video chat are built into Samesurf to enhance communication and provide a more personal and effective shared experience.

Users can upload files to the Samesurf cloud and instantly share them with session participants via a single click, facilitating document exchange.

Samesurf provides comprehensive analytics to offer broad insights into session data and ensure regulatory compliance through data tracking.

Sessions can be recorded and securely stored for compliance purposes and later shared via a link for review or training.

Samesurf offers real-time screen redaction capabilities to automatically restrict the sharing of sensitive information, such as credit card details, during coBrowse.

Samesurf prioritizes security by utilizing enterprise-level encryption to protect sensitive data during coBrowse sessions.

For enhanced security, Samesurf can limit browser sharing to a single tab, preventing accidental exposure of other browser content.

Samesurf provides a REST API that allows clients to integrate coBrowse functionality into any website, application, or user experience journey.

The Enterprise version of Samesurf offers interface white labeling, enabling businesses to incorporate Samesurf into their own branded offerings.

The Enterprise plan includes domain whitelisting, allowing control over access and usage based on approved domains.

Samesurf Enterprise supports coBrowse within native mobile applications on both iOS and Android platforms.

For Enterprise clients with specific security or compliance needs, Samesurf offers solo tenant and self-hosted cloud deployment options.

The Enterprise pricing model is based on dedicated servers, offering customized solutions for larger organizations.

Enterprise users gain access to a dedicated management portal for administration and configuration.

Enterprise plan subscribers receive priority customer support and enhanced Service Level Agreements.

Users of the Pro version have access to a Help Center for support and documentation.

Samesurf allows users to schedule coBrowse sessions in advance for planned collaborations or support interactions.

A built-in messaging feature enables session participants to exchange text messages and links instantly during coBrowse sessions.

The Pro version of Samesurf is designed as a standalone service with essential coBrowse features.

The Enterprise version builds upon the Pro version, adding custom feature sets and integration capabilities.

Online Support: Samesurf is designed to enhance online customer support by enabling agents to visually assist users in real-time.

Assisted Sales: Samesurf facilitates assisted sales by allowing sales representatives to guide potential customers through online product information and purchasing processes visually.

Real-Time Collaboration: Samesurf is applicable for general real-time collaboration scenarios, enabling teams to work together visually on documents or web-based projects.

Telemedicine: Samesurf can be utilized in telemedicine to enable healthcare professionals to visually guide patients through online health portals or explain medical information remotely.

Remote Learning: Samesurf supports remote learning environments by allowing educators to cobrowse with students for interactive online lessons and assistance.

Finance & Insurance: Samesurf is relevant for finance and insurance industries to provide visual guidance to clients on online forms, applications, or account management.

Virtual Shopping & Metaverse: Samesurf can be applied to virtual shopping and metaverse experiences to enable shared Browse and interactive guidance within these environments.