About Scorebuddy
Scorebuddy is a quality assurance call center software from Sentient that provides automated tools for agent performance management. It includes Scorebuddy QA, Scorebuddy BI, and Scorebuddy AI, so users can engage agents at scale with personalized dashboards and coaching. Additionally, it offers Scorebuddy Learning and Scorebuddy Coaching to expose invaluable insights with advanced AI analytics. This all-in-one platform is designed to automate quality assurance processes, achieving 100% coverage and reduced costs for scoring. With these features, call centers can effectively manage agent performance and gain deeper insights into operations. Key capabilities: Scorebuddy QA Scorebuddy BI Scorebuddy AI Scorebuddy Learning Scorebuddy Coaching Best for: call center managers that need to improve quality assurance and performance management.
Scorebuddy Details
Scorebuddy's In-App Market Place
Does Scorebuddy have an in-app market place?
Yes
How many Mini-Apps in the marketplace?
1
Mini Apps
NA
Pricing Options
Accepted Payment Currencies
USD ($), EUR (€), GBP (£)
Pros & Cons
- Excellent customer service with a client-focused approach.
- Easy implementation of SMS and Apple Business Chat features.
- Enhances field accessibility for customers lacking laptops.
- Effective solution for streamlining communication with clients.
- Limited query capabilities for ongoing conversations.
- Reporting features are less robust than expected.
- Transition from other platforms like Mightytext resulted in minor losses.
- User interface can feel cluttered with excessive graphs.
Scorebuddy's Support Options
Email Address
info@scorebuddy.comContact
+353 1 410 0729