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Self-care

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Software Status:Active

About Self-care

Self-care is a self-service software platform from Maplewave designed to enable customers to manage their own telecom services. It provides features such as packages and live events purchasing via the app, customer search for features by name with filtering options, and tools for piloting the Self-Care App to present findings. This capability allows businesses to measure ROI and track diverted store visits effectively. The platform works on any device, ensuring accessibility and convenience for users. Key capabilities: packages and live events purchasing feature search and filtering Self-Care App piloting ROI measurement store visit tracking Best for: telecom companies that need to improve customer use and operational efficiency.

Self-care Details

Vendor
Maplewave
Year Launched
1989
Location
238 Brownlow Avenue, Unit #320 Dartmouth, Nova Scotia Canada B3B 1Y2
Deployment
cloud
Training Options
documentation, videos, in person
Countries Served
All Countries
Languages
English, Spanish, French, German, Italian, Dutch, Portuguese, Chinese, Japanese, Korean
Users
Telecom service providers, Mobile carriers, Internet service providers (ISPs), Business administrators and account managers, End-users (consumers and enterprise clients)
Industries Served
Telecommunications, Mobile services, Internet service providers (ISPs), Media and broadcasting (for TV package management)
Tags
Telecom Self-Care, Account Management, Billing & Payments, Marketing Automation, Customer Support

Self-care's In-App Market Place

Does Self-care have an in-app market place?

Yes

How many Mini-Apps in the marketplace?

1

Mini Apps

NA

Pricing Options

Free trial
Free version
Request a quote
Promo Offer

Accepted Payment Currencies

USD ($), EUR (€), GBP (£), AUD ($), CAD ($), JPY (¥), CHF (CHF), CNY (¥), INR (₹)

Pros & Cons

  • Reduces operational costs by enabling self-service for customers.
  • Supports both consumer and business accounts with hybrid billing.
  • Offers geo-based marketing and social media integration for targeted outreach.
  • Seamless integration with other Maplewave solutions like POS and inventory management.
  • User-friendly interface with robust support features, including AI chatbots.
  • Pricing is not immediately available, requiring direct inquiry.
  • The platform may have a learning curve for businesses unfamiliar with telecom management software.
  • Some features may require additional configuration based on the business’s specific needs.

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