Sensely logo

Sensely

by Sensely · Since 2013
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ActiveAvailable globallyCloud
Quick facts
VendorSensely
Year launched2013
StatusActive
Location229 Kearny Street San Francisco, CA 94108, US
Countries servedGlobal
Languages10
Integrations
Free tier
Free trial
Contact salesYES

About Sensely

Sensely is a virtual care platform from Sensely [designed to assist healthcare providers]. It offers patient engagement, symptom checking, and care management so providers can deliver effective remote care. The platform uses AI-driven avatars to interact with patients, helping them navigate their healthcare journey. Sensely's tools allow for personalized health assessments and easy communication with care teams, ensuring patients receive timely support. Additionally, the platform integrates with existing electronic health records (EHR) systems to simplify patient data access. Key capabilities: patient engagement symptom checking care management AI-driven interactions EHR integration Best for: healthcare organizations that need to improve patient communication and increase access to care.

Sensely is an AI-powered, empathy-driven conversational platform designed to help healthcare organizations, insurers, employers, and service providers deliver highly engaging, human-like virtual assistance. The platform combines advanced symptom assessment technology, clinical-grade content from trusted sources like the Mayo Clinic and NHS, and rich conversational interfaces that include interactive avatars. Sensely enables organizations to guide users through personalized health assessments, chronic condition monitoring, customer service workflows, and care navigation with ease. By replacing manual processes with automated, AI-driven support, Sensely reduces operational costs, improves patient adherence, and enhances overall communication efficiency. Users interact with virtual assistants such as Molly, Alex, or Olivia, which replicate human-like empathy and guide individuals with natural conversation and clinically validated recommendations. Sensely also includes powerful tools like a customizable conversation builder, multi-channel communication support, and an Insight Engine that collects data for real-time analytics. With integrations across web, mobile apps, SMS, WhatsApp, and multiple messaging platforms, Sensely ensures widespread accessibility. Its recent integration into Mediktor strengthens its diagnostic capabilities with advanced symptom assessment.

Pros & Cons

What users like
  • +Provides highly engaging avatar interactions that improve user accuracy and comfort.
  • +Supports clinically validated content from reputable medical institutions.
  • +Reduces operational workload through automated conversations and triage.
  • +Works across multiple communication channels for maximum accessibility.
  • +Offers customizable conversational flows for specialized organizational needs.
What users flag
  • Requires initial training for staff to manage custom conversation workflows.
  • Dependent on stable internet connectivity for real-time virtual assistance.
  • Some advanced features may require technical setup or integration support.
  • Limited offline functionality due to cloud-based processing.
  • Full customization may increase deployment time for large organizations.

Features

Key features

AI Symptom Checker – Provides clinically validated symptom assessment powered by trusted medical content.
Empathy-Driven Avatars – Offers human-like virtual assistants that improve engagement and response accuracy.
Chronic Condition Management – Supports long-term monitoring through guided check-ins and personalized plans.
Customer Service Automation – Handles inquiries, routing, and support tasks with minimal human intervention.
Multi-Channel Deployment – Works seamlessly across apps, web, SMS, and major messaging platforms.
Personalized Content Delivery – Tailors information and recommendations based on user preferences and behavior.
Insight Engine Analytics – Tracks user interactions to provide real-time behavioral insights and performance metrics.

Additional features

Front Door Navigator – Directs users to the correct services through guided triage and smart routing.
Mental Health Support – Provides emotional check-ins and self-guided mental wellness tools.
Custom Content Builder – Enables organizations to design tailored conversations within minutes.
Health Management Tools – Facilitates ongoing engagement for chronic conditions and wellness tracking.
NLP and NLG Engine – Delivers intelligent, natural language conversations optimized for healthcare use.
Avatar-Based Interaction – Enhances comprehension and compliance using animated character guidance.
Real-Time Dashboards – Displays analytics, usage patterns, and user outcome trends instantly.
Behavior-Based Personalization – Adapts content and recommendations based on user habits and past interactions.
Multi-Platform Messaging Support – Connects through WhatsApp, Messenger, WeChat, Telegram, and more.
Omnichannel Accessibility – Ensures consistent, unified user experiences across all device types.

Pricing

Free trial
Free version
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Countries & Languages

Global
Countries served
10
Interface languages
11
Billing currencies

Interface languages

EnglishSpanishMandarin ChineseCantoneseGermanFrenchJapaneseKoreanTagalogVietnamese

Billing currencies

🇺🇸USD🇪🇺EUR🇬🇧GBP🇯🇵JPY🇨🇦CAD🇦🇺AUD🇨🇭CHF🇨🇳CNY🇮🇳INR🇧🇷BRL🇷🇺RUB

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