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Service CRM

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Software Status:Active

About Service CRM

Service CRM is a customer relationship management software from Service CRM that focuses on managing customer interactions and data. It provides tools for tracking leads, managing customer support tickets, and analyzing customer trends so businesses can improve their service quality. The platform supports integration with various communication channels, allowing companies to manage inquiries from multiple sources in one place. Additionally, it includes customizable reporting features that help organizations track performance metrics over time. Key capabilities: lead tracking ticket management customer analytics integration with communication tools customizable reporting Best for: businesses that need a comprehensive solution for customer relationship management.

Service CRM Details

Vendor
Service CRM
Year Launched
2011
Location
Plot No - B420, Gayatri Garden NH-58, Partapur Bye Pass Meerut, Uttar Pradesh 250103, IN
Deployment
cloud
Training Options
live online
Countries Served
India
Languages
English, Spanish, French, German, Italian, Dutch, Portuguese, Russian, Chinese, Japanese
Users
SMBs and small service enterprises (service centers and field service teams)
Industries Served
HVAC, Home Appliance Repair, RO Water Purifier, Medical Equipment Maintenance, Lift & Elevator, Industrial Equipment, Material Handling, UPS/Generator/Battery maintenance, Solar, Lawn & Landscape, Tank Cleaning, IT Service/Computer Repair, Facilities Management and other field service trades.
Tags
Field Service Management, Service CRM

Service CRM's In-App Market Place

Does Service CRM have an in-app market place?

Yes

How many Mini-Apps in the marketplace?

1

Mini Apps

N/A

Pricing Options

Free trial
Free version
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Promo Offer

Accepted Payment Currencies

USD ($), EUR (€), GBP (£), JPY (¥), AUD (A$), CAD (C$), CHF (CHF), CNY (CN¥), SEK (SEK), NZD (NZ$), KRW (₩), SGD (S$), NOK (NOK), MXN (MXN$), INR (₹), RUB (₽), ZAR (ZAR), BRL (R$)

Pros & Cons

  • Offers a powerful mobile app for technicians with offline functionality, enhancing field flexibility.
  • Comprehensive FSM features including scheduling, inventory, invoicing, and AMC in one system.
  • Affordable pricing model tailored for startups and SMBs seeking scalable service solutions.
  • Supports multiple service industries, making it adaptable to varied field operations.
  • Provides API integration to connect ERP, CRM, and financial tools for seamless workflows.
  • White-label option allows resellers to brand and market the solution independently.
  • The official website lacks transparent pricing or detailed plan comparisons for users.
  • No public access to structured documentation or detailed knowledge base for onboarding.
  • Integration details are vague, with no list of supported third-party software tools.
  • No community forum available for peer-to-peer user discussions.
  • Limited global presence and appears primarily focused on the Indian market.
  • The user interface design and demo materials are not extensively showcased online.

Service CRM's Support Options

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