Service CRM 24x7 is a customer relationship management software from Smart Logics designed for service-oriented businesses. It provides features like contact management, ticket tracking, and reporting tools so organizations can manage customer interactions effectively. This platform helps maintain relationships with clients and improves service delivery by allowing users to track customer inquiries and responses in real time. Additionally, it offers integrations with popular communication tools for more efficient interaction. Key capabilities: contact management ticket tracking reporting tools integration with communication platforms user-friendly interface Best for: service teams that need to manage customer relations and service requests efficiently.
Service CRM 24x7 by Smart Logics is an all-in-one field service management solution designed to automate after-sales operations and improve service delivery across industries such as HVAC, appliance repair, IT support, medical equipment maintenance, and industrial services. The platform combines a web interface with a fully functional mobile app, giving technicians access to customer details, work orders, attendance, and on-site job closure tools, including photo verification and digital signatures. One of its biggest strengths is its strong operational workflow, which covers everything from 24/7 complaint booking and automatic job assignment to AMC and warranty tracking, installment reminders, and instant invoice generation. The Jobs on Map feature and real-time GPS tracking help companies streamline scheduling and dispatch, while offline access ensures uninterrupted work even in low-network areas. It is cloud-based, highly mobile-driven, and supports white-label branding so businesses can offer a branded mobile experience to their clients. Service CRM 24x7 also offers API integration and CRM compatibility, although detailed information on third-party system connectivity is limited.
Helps increase technician efficiency and monitor their daily work performance in real-time.
Provides a 100% white-label solution, allowing for the use of your own company's brand name.
Keeps all records of services and warranties related to Annual Maintenance Contracts (AMC/CAMC).
Allows efficient management of customer periodic installments with timely SMS reminders.
Provides a mobile application with your brand name for clients to easily reach you and book complaints.
Allows for scheduling jobs instantly as they are received.
Enables monitoring the location and activity of field service technicians.
Provides paperless work orders accessible in one place.
Automatically generates invoices to customers.
Maintains a long history of client and technician service records.
Provides access to the software and all its functions via a mobile app for engineers and clients.
Makes service management easier and more organized with contract tracking.
Helps keep all records of services and warranties related to AMC or CAMC contracts.
Allows management and tracking of warranty contracts by sending reminders.
Digitizes and automates the after-sales service process for a better customer experience.
Manages day-to-day issues or jobs coming from various sources at the customer end.
Allows management of unlimited field service engineers along with their photographs and skills.
Helps manage payments or collections from customers in an effective way daily.
Allows efficient management of customer periodic installments and sends timely SMS reminders.
Gives complete visibility on stock of raw materials, finished goods, or stock assigned to engineers for a job.
Helps to increase technician efficiency on the field and monitor their daily work performance.
Provides a 100% white-label solution with your company's name and brand image.
Is best suited for any service business involving field activities.
Get your own Mobile App with your brand name for clients to easily reach you.
Provides a flexible method for managing new sales and Annual Maintenance Contracts.
Sends reminders for services.
Manages customer installment payments.
Allows customers to book complaints 24 hours a day, 7 days a week directly from the app.
Allows access to all client and job details from the field, anywhere, anytime.
Allows for finding the longest history of clients and technicians.
Manages stock, raw material, and finished goods, which includes purchase tracking.
Enables field engineers to capture real-time photos at the job site.
Allows for capturing a digital signature from the customer upon job completion.
Enables field engineers to have a quick view of their job locations on a map in their mobile app.
Shows the location of field engineers on a map for the service center.
Manages the material and spare parts used during a job.
Sends immediate updates and notifications to technicians and clients for job booking, cancellation, etc.
The mobile app is downloadable for free from the AppStore and PlayStore.
Provides reports related to company revenue.
Collects feedback about the complaint or service in an easy and fast way.
Provides reports tailored to specific needs.
The software can be accessed via desktop and mobile app from any location.
Supports use by multiple users (e.g., service center, field engineers, clients).
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Service CRM 24x7 is a customer relationship management software from Smart Logics designed for service-oriented businesses. It provides features like contact management, ticket tracking, and reporting tools so organizations can manage customer interactions effectively. This platform helps maintain relationships with clients and improves service delivery by allowing users to track customer inquiries and responses in real time. Additionally, it offers integrations with popular communication tools for more efficient interaction. Key capabilities: contact management ticket tracking reporting tools integration with communication platforms user-friendly interface Best for: service teams that need to manage customer relations and service requests efficiently.
Does Service CRM 24x7 have an in-app market place?
Yes
How many Mini-Apps in the marketplace?
1
No
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Email Address
info@smartlogics.inContact
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