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Service CRM 24x7

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Software Status:Active

About Service CRM 24x7

Service CRM 24x7 is a customer relationship management software from Smart Logics designed for service-oriented businesses. It provides features like contact management, ticket tracking, and reporting tools so organizations can manage customer interactions effectively. This platform helps maintain relationships with clients and improves service delivery by allowing users to track customer inquiries and responses in real time. Additionally, it offers integrations with popular communication tools for more efficient interaction. Key capabilities: contact management ticket tracking reporting tools integration with communication platforms user-friendly interface Best for: service teams that need to manage customer relations and service requests efficiently.

Service CRM 24x7 Details

Vendor
Smart Logics
Year Launched
2011
Location
420, NH 58, Gayatri Garden Partapur Bypass, Meerut, Uttar Pradesh, 250002 (India)
Deployment
cloud
Training Options
live online, in person
Countries Served
All Countries
Languages
English, Spanish, French, German, Italian, Portuguese, Dutch, Russian, Chinese, Japanese, Korean
Users
Electricians and plumbers, HVAC technicians, Appliance repair technicians, IT and computer repair technicians, Medical equipment maintenance engineers, Industrial maintenance technicians, Pest control technicians, Lift and elevator maintenance engineers, Water purifier service technicians
Industries Served
HVAC, Water purifier services, Electrical and plumbing services, Pest control, Appliance repair (home and kitchen), Car washing services, Tank cleaning services, Home cleaning services, IT and computer repair services, Industrial maintenance, Medical equipment maintenance, Lift and elevator maintenance, Solar services
Tags
Equipment Maintenance, Field Service Management, IT Service, Maintenance Management, Warranty Management, Service Dispatch

Service CRM 24x7's In-App Market Place

Does Service CRM 24x7 have an in-app market place?

Yes

How many Mini-Apps in the marketplace?

1

Mini Apps

No

Pricing Options

Free trial
Free version
Request a quote
Promo Offer

Accepted Payment Currencies

USD ($), EUR (€), GBP (£), JPY (¥), AUD ($), CAD ($), CHF (CHF), CNY (¥), SEK (kr), NZD ($), INR (₹), BRL (R$), MXN ($), SGD ($), HKD ($), NOK (kr), KRW (₩), TRY (₺)

Pros & Cons

  • Offers real-time technician tracking and job scheduling to boost field productivity.
  • Mobile and cloud-based CRM eliminates paperwork and improves service efficiency.
  • Complaint booking available 24/7 via app or call center for customer convenience.
  • Field engineers receive instant job alerts through SMS and app notifications.
  • Supports digital signatures, photo capture, and OTP verification for job closure.
  • AMC and warranty management features ensure timely service reminders and tracking.
  • White-label branding allows full customization under your company’s identity.
  • Multi-user access and mobile compatibility enhance team collaboration and flexibility.
  • May require training for technicians unfamiliar with mobile or cloud-based systems.
  • Heavy reliance on mobile app could pose issues in low-connectivity areas.
  • Initial setup and customization might be time-consuming for small businesses.
  • SMS alerts and notifications may incur additional operational costs.
  • Managing multiple modules could overwhelm users without proper onboarding.
  • App dependency may limit access for clients without smartphones.
  • Real-time tracking raises potential privacy concerns for field technicians.
  • Integration with existing systems might need technical support or development.

Service CRM 24x7's Support Options

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