Service Fusion logo

Service Fusion

by Service Fusion · Since 2014
No reviews yet
ActiveAvailable globallyCloudOn-premise
Quick facts
VendorService Fusion
Year launched2014
StatusActive
Location8605 Freeport Parkway, Suite 200, Irving, TX 75063, USA
Countries servedGlobal
Languages1
Integrations1+
Free tierN/A
Free trialN/A
Contact salesN/A

About Service Fusion

Service Fusion is a field service management software from Service Fusion that supports service businesses and contractors. It combines job creation and assignment, dispatching, and reminder sending so users can effectively manage their operations. The platform allows businesses to simplify their workflows and communicate efficiently with their teams. With a focus on increasing productivity, Service Fusion aims to save time and improve operational efficiency. Key capabilities: job creation and assignment dispatch management automated reminders sales support referral program Best for: service businesses and contractors that need a comprehensive solution for field service management.

**Service Fusion by Service Fusion** is a robust Field Service Management (FSM) software designed to help service-based businesses streamline their operations. Tailored for small to mid-sized service contractors in industries like HVAC, plumbing, and electrical services, it provides an all-in-one solution that enhances productivity, improves communication, and helps manage various aspects of field service tasks. The key features that make Service Fusion a standout in the FSM space include scheduling and dispatching, customer management, invoicing, payment processing, and real-time GPS fleet tracking. Service Fusion also caters to service businesses by integrating other valuable tools such as QuickBooks for accounting and Profit Rhino for pricing, which allows for a more seamless workflow and accurate financial management. This functionality makes it a practical and comprehensive tool for businesses looking to centralize their operations in one platform. One of the standout aspects of **Service Fusion** is its **user interface and ease of use**. The software offers a clean and intuitive dashboard that provides users with a full view of their business operations.

Pros & Cons

Pros
  • Streamlines service dispatch and scheduling
  • Improves efficiency of field service management
  • Simplifies work order and equipment maintenance processes
  • Optimizes HVAC and plumbing estimating
  • Enhances customer communication and satisfaction
Cons
  • Limited integrations compared to some competitors
  • Primarily focused on the US market

Features

Key features

1. Streamlined Scheduling and Dispatching

Easily create, assign, and track jobs.

2. Enhanced Customer Management

Manage customer information, communication, and payments.

3. Improved Productivity and Efficiency

Increase operational efficiency with automation and real-time tracking.

4. Advanced Fleet Tracking

Monitor vehicle locations, optimize routes, and reduce costs.

5. Robust Reporting and Analytics

Gain insights into business performance with detailed reports.

Additional features

1. Job Management

Create, assign, and track jobs with ease.

2. Scheduling

Drag-and-drop scheduling to optimize technician routes.

3. Dispatching

Send job details and reminders to technicians.

4. Customer Management

Store customer information, preferences, and history.

5. Communication

Communicate with customers and technicians in real-time.

6. Payments

Accept payments online and in the field.

7. Invoicing

Generate and send invoices automatically.

8. Estimates

Create and manage estimates.

9. Reporting

Generate customizable reports to track performance.

10. GPS Fleet Tracking

Monitor vehicle locations, optimize routes, and reduce costs.

11. Mobile App

Access the platform on the go for technicians.

12. Contactless eSign

Collect signatures electronically.

13. Integration

Connect with other business tools and systems.

14. Customization

Tailor the platform to your specific needs.

Pricing

Free trial
Free version
Request a quote
Promo Offer

Monthly plans

Starter
USD 192/mo
billed monthly
Plus
USD 298/mo
billed monthly
Pro
USD 489/mo
billed monthly

Countries & Languages

Global
Countries served
1
Interface languages
1
Billing currencies

Interface languages

English

Billing currencies

🇺🇸USD

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