About Service Geeni
Service Geeni is a field service management software from Key Computer Applications that helps manage operations effectively. It combines asset management, stock management, and operational oversight so teams can achieve better control and efficiency in their service delivery. Designed for service teams, it supports tracking of assets, management of inventory levels, and monitoring of service workflows. This platform enables businesses to have real-time insights into their operations and resources. Key capabilities: asset tracking stock control service workflow management operational reporting resource allocation Best for: service teams that need comprehensive tools for managing field operations.
Service Geeni is a strong field service and asset-centric management platform designed for companies whose business hinges on maintaining and servicing moving, complex assets rather than simply scheduling jobs. With modules covering job dispatch, mobile workforce, parts control, hire fleets, asset performance and accounting integration, it gives a full-stack service operations management solution. The standout is its focus on linking each job, part use and engineer action directly back to the asset being serviced, which provides rich insight into maintenance history and cost-effectiveness. The mobile app supports field engineers with access to job details, forms, risk assessments, parts requisitions and status updates. For businesses seeking a tool that bridges the gap between lightweight field-service scheduling and heavyweight ERP systems, it offers a compelling choice. That said, implementation effort and per-user cost should be weighed carefully, and extraction of custom integrations may require additional work. Overall it presents a modern, well-rounded platform for service-heavy, asset-intensive businesses.
Pros & Cons
- +Helps align asset data, job history, engineer activity and parts usage in a single unified platform
- +Mobile app enables field engineers to access job details, log time and capture attachments on site
- +Supports job scheduling with real-time updates, skill/availability matching and route optimisation
- +Strong asset-centric design gives full visibility of each piece of equipment, its maintenance history and parts consumption
- +Scalable solution that can support service operations from dozens to hundreds of engineers and multiple sites
- −Primary language and origin is UK/English which may limit localised language support in some international regions
- −Limited publicly listed integrations compared with some major ERP/CRM ecosystems
- −Requires onboarding and potentially significant configuration for complex asset-centric operations
- −While mobile app exists, some users may find offline functionality, performance or regional app support less mature compared to major consumer-grade apps
Features
Key features
- Job Management
- Create, assign and track service jobs in real time, including intelligent dispatch and routing.
- Planned Preventive Maintenance (PPM)
- Automate recurring maintenance schedules to avoid downtime.
- Asset Management
- Maintain full asset histories, monitor performance, track parts, depreciation and use.
- Engineer Mobile App
- Provide field engineers with a mobile app for job details, forms, parts requests, time-logging.
- Stock & Parts Management
- Track parts usage, inventory levels, automatic re-ordering to ensure parts are available.
Additional features
- Alerts & Notifications
- automatic reminders for maintenance, jobs and contract renewals
- Compliance & Safety Checks
- schedule inspections, manage service history against assets
- Customisable Forms & Fields
- tailor job sheets, asset records and service forms
- Document Management & Attachments
- capture photos, annotations and attach files to jobs/assets
- Reporting & Business Intelligence
- dashboards, trend analysis, KPIs for jobs, engineers, assets
- Hire Management
- manage equipment hire usage, billing, asset availability and off-hire time
- Customer Management & Accounting
- handle quotes, invoices, billing, service history for customers
- Mobile & Offline Capability
- field engineers access jobs on-site, log time and update records
- Integrations
- connect with finance/ERP systems and accounting packages
- Multi-Site & Multi-User Scaling
- support operations from tens to hundreds of engineers and sites
Pricing
Countries & Languages
Interface languages
Billing currencies
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About Service Geeni
Service Geeni is a field service management software from Key Computer Applications that helps manage operations effectively. It combines asset management, stock management, and operational oversight so teams can achieve better control and efficiency in their service delivery. Designed for service teams, it supports tracking of assets, management of inventory levels, and monitoring of service workflows. This platform enables businesses to have real-time insights into their operations and resources. Key capabilities: asset tracking stock control service workflow management operational reporting resource allocation Best for: service teams that need comprehensive tools for managing field operations.
Service Geeni Details
Service Geeni's In-App Market Place
Does Service Geeni have an in-app market place?
Yes
How many Mini-Apps in the marketplace?
0
Mini Apps
Pricing Options
Accepted Payment Currencies
USD ($), EUR (€), GBP (£), AUD (A$), CAD (CA$), JPY (¥), CNY (¥), INR (₹), MXN (MX$), BRL (R$).
Pros & Cons
- Helps align asset data, job history, engineer activity and parts usage in a single unified platform
- Mobile app enables field engineers to access job details, log time and capture attachments on site
- Supports job scheduling with real-time updates, skill/availability matching and route optimisation
- Strong asset-centric design gives full visibility of each piece of equipment, its maintenance history and parts consumption
- Scalable solution that can support service operations from dozens to hundreds of engineers and multiple sites
- Primary language and origin is UK/English which may limit localised language support in some international regions
- Limited publicly listed integrations compared with some major ERP/CRM ecosystems
- Requires onboarding and potentially significant configuration for complex asset-centric operations
- While mobile app exists, some users may find offline functionality, performance or regional app support less mature compared to major consumer-grade apps
Service Geeni's Support Options
Email Address
info@servicegeeni.comContact
0330 088 0802Service Geeni's Alternatives
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