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Service Order Manager

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About Service Order Manager

Service Order Manager is an IT management software from SolarWinds that supports hybrid IT observability and management. It provides unified visibility, AI-powered insights, and operational resilience so organizations can address their IT challenges effectively. This software is designed to help businesses accelerate their change by offering reliable tools for monitoring and managing IT resources. With a focus on simplicity and security, Service Order Manager enables users to gain insights into their hybrid environments quickly and efficiently. Key capabilities: unified visibility AI-powered insights operational resilience resource monitoring management tools Best for: IT professionals that need to manage and observe hybrid IT environments effectively.

Service Order Manager Details

Vendor
SolarWinds
Year Launched
Location
SolarWinds Headquarters, 7171 Southwest Parkway, Building 400, Austin, TX 78735
Deployment
Training Options
demo, account manager, community
Countries Served
All Countries
Languages
English, French, German, Spanish, Italian, Portuguese, Dutch, Chinese, Japanese, Korean, Russian, Arabic
Users
Field Service Technicians, Dispatchers, Service Managers, Inventory Managers, Accounting Personnel, Customer Service Representatives
Industries Served
Healthcare, Retail, Manufacturing, Hospitality, Information Technology, Construction, Transportation
Tags
Field Service Management, Order Management, Service Order Manager, SolarWinds

Service Order Manager's In-App Market Place

Does Service Order Manager have an in-app market place?

Yes

How many Mini-Apps in the marketplace?

11

Mini Apps

1. Mobile Inventory Tracking: Allows field service technicians to easily track and manage inventory on the go

ensuring accurate and efficient order fulfillment.

2. Customer Communication Portal: Provides a platform for real-time communication between field service technicians and customers

allowing for updates on service status and scheduling changes.

3. Route Optimization Tool: Helps field service managers optimize technician routes for maximum efficiency and cost savings

reducing travel time and improving overall service delivery.

4. Electronic Signature Capture: Allows technicians to capture customer signatures electronically upon completion of service orders

eliminating the need for paper forms and improving workflow efficiency.

5. Reporting and Analytics Module: Provides advanced reporting capabilities and analytics tools to track key performance indicators

measure technician productivity

and identify areas for improvement in order management processes.

Pricing Options

Free trial
Free version
Request a quote
Promo Offer

Accepted Payment Currencies

Usd ($), Eur (€), Gbp (£), Cad ($), Aud ($)

Pros & Cons

  • Streamlines the service order management process
  • Increases efficiency by automating tasks such as scheduling and dispatching
  • Improves communication between field technicians and office staff
  • Provides real-time updates on service orders, reducing downtime
  • Enhances customer satisfaction by delivering timely service delivery
  • Generates detailed reports for better analysis and decision-making
  • Integrates easily with other software systems for seamless operation.
  • Limited customization options for forms and workflows
  • Steeper learning curve for new users
  • Lack of integration with other popular software platforms
  • Slow response time for customer support
  • High cost for premium features and advanced functionalities

Service Order Manager's Support Options

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