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Service365

by Service365 · Since 2019
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ActiveAvailable globallyCloud
Quick facts
VendorService365
Year launched2019
StatusActive
Location5501 Walkers Line, Burlington, ON, L7M 0P9
Countries servedGlobal
Languages1
Integrations3+
Free tier
Free trial
Contact sales

About Service365

Service365 is a cloud-based software platform from Service365 that provides integrated service management solutions. It combines incident management, service request management, and problem management so organizations can efficiently handle customer inquiries and service issues. The platform supports automation features that help reduce response times and improve service delivery. Additionally, it offers reporting tools for tracking service performance and user satisfaction. Service365 is suitable for organizations of all sizes looking to improve their service desk operations and customer support processes. Key capabilities: incident management service request management problem management reporting tools automation features Best for: IT teams and service desks that need to manage user requests and improve service quality.

Service365 is a comprehensive field service management solution designed to simplify and optimize operations for contractors and service-based businesses. It consolidates core business functions, including timesheets, job tracking, scheduling, inventory, and financial management, into one unified platform. By focusing on accuracy in billing, Service365 ensures that every hour worked and every material used is accounted for, eliminating the costly errors and missed charges often associated with manual processes. The software is equipped with an intuitive user interface that caters to both field technicians and office staff. On the field side, workers benefit from mobile accessibility, simplified timesheet logging, and job progress tracking, while office teams enjoy visibility into finances, project management, and resource allocation. Its integration with QuickBooks Online provides seamless financial oversight, while its partnership with LVM Track supports fleet and vehicle tracking, extending its usefulness beyond traditional job management. Service365’s functionality extends to AI-assisted quotes, purchase order generation, expense tracking, and advanced reporting. These tools ensure that businesses can manage jobs from quote to cash within a single platform.

Pros & Cons

What users like
  • +Easy for field staff to use
  • +Real-time sync between field operations and finance system
  • +Eliminates delays and errors in decision-making
  • +Streamlines workflow from purchase orders (POs) to payroll
What users flag
  • No major drawbacks mentioned by users

Features

Key features

Precise Timesheets & Expenses – Enables minute-level tracking of labor and expenses to ensure accurate billing.
AI-Assisted Quotes & Approvals – Generates and processes quotes quickly with built-in AI writing support.
Job Tracking & Management – Provides visibility into job progress, team allocation, budgets, and timelines.
Team Scheduling – Helps plan workloads and avoid scheduling conflicts across teams.
Purchase Orders & Inventory – Tracks material orders and usage, ensuring accountability and waste reduction.
QuickBooks Integration – Seamlessly synchronizes financial data for invoicing and accounting accuracy.
GPS Fleet Tracking – Uses LVM Track integration to monitor and manage vehicles digitally

Additional features

Timesheets – Log hours with precision to ensure no labor goes unbilled.
Expense Management – Attach expenses directly to jobs for transparent cost tracking.
HR Management – Manage employee roles, workloads, and performance.
Job Tracking – Track work assignments, progress, and resource allocation.
Scheduling – Organize daily, weekly, or monthly workloads.
Purchase Orders – Generate and track purchase orders linked to specific projects.
Inventory Management – Monitor material stock and ensure nothing is missed in billing.
CRM Functionality – Manage customer relationships and history in one place.
File Management – Store and access important job and client documents.
Advanced Reporting – Generate financial, operational, and performance reports.

Pricing

Free trial
Free version
Request a quote
Promo Offer

Countries & Languages

Global
Countries served
1
Interface languages
1
Billing currencies

Interface languages

English

Billing currencies

🇨🇦CAD

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