About ServiceBench
ServiceBench is a workforce management software from Asurion Services that connects businesses with their customers. It includes features for customer use, service events, and service operations so businesses can manage their workforce effectively. ServiceBench allows users to contact service providers easily and provides enterprise-level capabilities to simplify operations. With a focus on workforce management, it supports businesses in delivering an strong customer use. Additionally, the platform offers detailed information about terms of use and company background. Key capabilities: customer use service events service operations workforce management enterprise user access Best for: businesses that need to manage service operations and improve customer interactions.
ServiceBench by Asurion Services is a comprehensive field service management (FSM) platform designed to streamline operations for service providers, particularly those handling appliance, electronics, and home warranty claims. Its primary purpose is to optimize scheduling, dispatch, and claims processing, offering a unified system that connects technicians, call centers, and customers. Key features include real-time work order management, automated scheduling, technician tracking, invoicing, and detailed reporting, all aimed at improving operational efficiency and customer satisfaction. The user interface of ServiceBench emphasizes clarity and ease of navigation. The dashboard provides a snapshot of open work orders, technician locations, and service statuses. Menus are logically structured, and visual cues such as color-coded alerts and interactive calendars help managers prioritize tasks effectively. For technicians, the mobile app offers an intuitive workflow for accepting jobs, recording service details, capturing images, and obtaining electronic signatures, reducing errors and administrative delays. The interface is designed to minimize training requirements while maintaining robust functionality. Functionality is a standout feature, offering end-to-end management of service requests, including automated workflow routing, parts management, customer notifications, and claims reconciliation.
Pros & Cons
- +It simplifies complex challenges in the demanding service industry by connecting every touchpoint.
- +It helps service providers work smarter and get paid faster by optimizing workflow and tracking jobs.
- +The software offers an unparalleled, convenient, and seamless customer experience connected with technology.
- +The platform is highly scalable and a world-class, trusted global solution for large enterprises.
- +The mobile app works offline, ensuring techs can complete jobs without an internet connection.
- −The described "world-class" solution suggests it might be costly, especially for small businesses.
- −The wide range of powerful tools suggests a potentially steep learning curve for new users.
- −Reliance on technology to connect every touchpoint may create issues if a component fails.
- −The focus is heavily on large organizations/enterprise users, potentially over-serving smaller providers.
- −The emphasis on real-time data monitoring suggests a constant need for strong data connectivity when online
Features
Key features
- Integrated Network Connectivity
- Connects your entire service network, including techs, customers, and parts suppliers, to simplify processes.
- Mobile App with Offline Capability
- Empowers field technicians to process onsite jobs with ease and continue working even without an internet connection.
- Real-Time Status and Visibility
- Provides constant awareness of the most current repair status for customers, technicians, and the back office.
- Automated Claims Processing
- Streamlines and accelerates the administrative task of submitting and processing claims for payment.
- Optimized Parts Operations/Inventory Insight
- Decreases repair cycle time by providing visibility into inventory across the supply chain, even inside the customer's home.
- Highly Scalable Global Solution
- Designed as an enterprise solution used by large organizations to manage global, high-volume service transactions for over 20 years.
Additional features
- Entire Network Connection
- Connects the entire service network to simplify processes and increase productivity.
- Manages All Repair Types
- The platform is powerful enough to manage all different types of repairs.
- Tech Management
- Tools to manage your technicians and their daily work.
- Work in Flight Management
- Allows tracking and management of ongoing jobs.
- Parts Ordering Management
- Simplifies the process of ordering necessary parts for repairs.
- Claiming & Invoicing Management
- Handles the financial processes of claim submission and customer invoicing.
- Customer Experience Management
- Provides a convenient, seamless service experience connected with technology.
- Service Event Management (Historical & Current)
- Offers complete historical and up-to-date information for individual and business service events.
- Onsite Follow-up Scheduling
- Ability to schedule necessary follow-up visits while at the customer's location.
- Automated Claims Processing
- Automates the processing of service claims.
- Part Operations Optimization
- Improves the efficiency of parts management to decrease repair cycle time.
- Workforce Management
- Confidently sends the most qualified technician to every job.
- Coverage Area Control
- Allows effective control and definition of technician coverage areas.
- Real-time Job Updates
- Leverages immediate job status updates to enhance customer experience and productivity.
- Tech Tools/Constant Connectivity
- Provides tools that empower technicians and ensure a constant connection with the back office.
- Dashboards & Real-time Visibility
- Get real-time views into customers, jobs in progress, technicians, and claims.
- Customized Reports & Analytics
- Offers customized reports to dive deeper into key business processes.
- ServiceBench Mobile App
- Mobilizes your network, allowing techs to process onsite jobs with ease.
- Offline Work Capability
- Allows technicians to work all of their jobs offline when no internet is available.
- Configurable/Dynamic Processes
- Allows control over configurable, dynamic processes to guide technician workflow.
Pricing
Countries & Languages
Interface languages
Billing currencies
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About ServiceBench
ServiceBench is a workforce management software from Asurion Services that connects businesses with their customers. It includes features for customer use, service events, and service operations so businesses can manage their workforce effectively. ServiceBench allows users to contact service providers easily and provides enterprise-level capabilities to simplify operations. With a focus on workforce management, it supports businesses in delivering an strong customer use. Additionally, the platform offers detailed information about terms of use and company background. Key capabilities: customer use service events service operations workforce management enterprise user access Best for: businesses that need to manage service operations and improve customer interactions.
ServiceBench Details
ServiceBench's In-App Market Place
Does ServiceBench have an in-app market place?
Yes
How many Mini-Apps in the marketplace?
1
Mini Apps
N/A
Pricing Options
Accepted Payment Currencies
USD ($), EUR (€), GBP (£), JPY (¥), AUD ($)
Pros & Cons
- It simplifies complex challenges in the demanding service industry by connecting every touchpoint.
- It helps service providers work smarter and get paid faster by optimizing workflow and tracking jobs.
- The software offers an unparalleled, convenient, and seamless customer experience connected with technology.
- The platform is highly scalable and a world-class, trusted global solution for large enterprises.
- The mobile app works offline, ensuring techs can complete jobs without an internet connection.
- The described "world-class" solution suggests it might be costly, especially for small businesses.
- The wide range of powerful tools suggests a potentially steep learning curve for new users.
- Reliance on technology to connect every touchpoint may create issues if a component fails.
- The focus is heavily on large organizations/enterprise users, potentially over-serving smaller providers.
- The emphasis on real-time data monitoring suggests a constant need for strong data connectivity when online
ServiceBench's Support Options
Email Address
servicebenchsales@asurion.comContact
+1 877-472-3624ServiceBench's Alternatives
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