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ServiceBench

by Asurion Services · Since 1995
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ActiveAvailable globallyCloud
Quick facts
VendorAsurion Services
Year launched1995
StatusActive
Location22894 Pacific Blvd, Sterling, Virginia 20166, US
Countries servedGlobal
Languages12
Integrations2+
Free tierN/A
Free trialN/A
Contact salesYES

About ServiceBench

ServiceBench is a workforce management software from Asurion Services that connects businesses with their customers. It includes features for customer use, service events, and service operations so businesses can manage their workforce effectively. ServiceBench allows users to contact service providers easily and provides enterprise-level capabilities to simplify operations. With a focus on workforce management, it supports businesses in delivering an strong customer use. Additionally, the platform offers detailed information about terms of use and company background. Key capabilities: customer use service events service operations workforce management enterprise user access Best for: businesses that need to manage service operations and improve customer interactions.

ServiceBench by Asurion Services is a comprehensive field service management (FSM) platform designed to streamline operations for service providers, particularly those handling appliance, electronics, and home warranty claims. Its primary purpose is to optimize scheduling, dispatch, and claims processing, offering a unified system that connects technicians, call centers, and customers. Key features include real-time work order management, automated scheduling, technician tracking, invoicing, and detailed reporting, all aimed at improving operational efficiency and customer satisfaction. The user interface of ServiceBench emphasizes clarity and ease of navigation. The dashboard provides a snapshot of open work orders, technician locations, and service statuses. Menus are logically structured, and visual cues such as color-coded alerts and interactive calendars help managers prioritize tasks effectively. For technicians, the mobile app offers an intuitive workflow for accepting jobs, recording service details, capturing images, and obtaining electronic signatures, reducing errors and administrative delays. The interface is designed to minimize training requirements while maintaining robust functionality. Functionality is a standout feature, offering end-to-end management of service requests, including automated workflow routing, parts management, customer notifications, and claims reconciliation.

Pros & Cons

Pros
  • It simplifies complex challenges in the demanding service industry by connecting every touchpoint.
  • It helps service providers work smarter and get paid faster by optimizing workflow and tracking jobs.
  • The software offers an unparalleled, convenient, and seamless customer experience connected with technology.
  • The platform is highly scalable and a world-class, trusted global solution for large enterprises.
  • The mobile app works offline, ensuring techs can complete jobs without an internet connection.
Cons
  • The described "world-class" solution suggests it might be costly, especially for small businesses.
  • The wide range of powerful tools suggests a potentially steep learning curve for new users.
  • Reliance on technology to connect every touchpoint may create issues if a component fails.
  • The focus is heavily on large organizations/enterprise users, potentially over-serving smaller providers.
  • The emphasis on real-time data monitoring suggests a constant need for strong data connectivity when online

Features

Key features

Integrated Network Connectivity

Connects your entire service network, including techs, customers, and parts suppliers, to simplify processes.

Mobile App with Offline Capability

Empowers field technicians to process onsite jobs with ease and continue working even without an internet connection.

Real-Time Status and Visibility

Provides constant awareness of the most current repair status for customers, technicians, and the back office.

Automated Claims Processing

Streamlines and accelerates the administrative task of submitting and processing claims for payment.

Optimized Parts Operations/Inventory Insight

Decreases repair cycle time by providing visibility into inventory across the supply chain, even inside the customer's home.

Highly Scalable Global Solution

Designed as an enterprise solution used by large organizations to manage global, high-volume service transactions for over 20 years.

Additional features

Entire Network Connection

Connects the entire service network to simplify processes and increase productivity.

Manages All Repair Types

The platform is powerful enough to manage all different types of repairs.

Tech Management

Tools to manage your technicians and their daily work.

Work in Flight Management

Allows tracking and management of ongoing jobs.

Parts Ordering Management

Simplifies the process of ordering necessary parts for repairs.

Claiming & Invoicing Management

Handles the financial processes of claim submission and customer invoicing.

Customer Experience Management

Provides a convenient, seamless service experience connected with technology.

Service Event Management (Historical & Current)

Offers complete historical and up-to-date information for individual and business service events.

Onsite Follow-up Scheduling

Ability to schedule necessary follow-up visits while at the customer's location.

Automated Claims Processing

Automates the processing of service claims.

Part Operations Optimization

Improves the efficiency of parts management to decrease repair cycle time.

Workforce Management

Confidently sends the most qualified technician to every job.

Coverage Area Control

Allows effective control and definition of technician coverage areas.

Real-time Job Updates

Leverages immediate job status updates to enhance customer experience and productivity.

Tech Tools/Constant Connectivity

Provides tools that empower technicians and ensure a constant connection with the back office.

Dashboards & Real-time Visibility

Get real-time views into customers, jobs in progress, technicians, and claims.

Customized Reports & Analytics

Offers customized reports to dive deeper into key business processes.

ServiceBench Mobile App

Mobilizes your network, allowing techs to process onsite jobs with ease.

Offline Work Capability

Allows technicians to work all of their jobs offline when no internet is available.

Configurable/Dynamic Processes

Allows control over configurable, dynamic processes to guide technician workflow.

Pricing

Free trial
Free version
Request a quote
Promo Offer

Countries & Languages

Global
Countries served
12
Interface languages
5
Billing currencies

Interface languages

EnglishSpanishFrenchGermanItalianPortugueseDutchRussianChineseJapaneseKoreanArabic

Billing currencies

🇺🇸USD🇪🇺EUR🇬🇧GBP🇯🇵JPY🇦🇺AUD

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