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ServiceBench

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Software Status:Active

About ServiceBench

ServiceBench is a workforce management software from Asurion Services that connects businesses with their customers. It includes features for customer use, service events, and service operations so businesses can manage their workforce effectively. ServiceBench allows users to contact service providers easily and provides enterprise-level capabilities to simplify operations. With a focus on workforce management, it supports businesses in delivering an strong customer use. Additionally, the platform offers detailed information about terms of use and company background. Key capabilities: customer use service events service operations workforce management enterprise user access Best for: businesses that need to manage service operations and improve customer interactions.

ServiceBench Details

Vendor
Asurion Services
Year Launched
1995
Location
22894 Pacific Blvd, Sterling, Virginia 20166, US
Deployment
cloud
Training Options
documentation, videos, live online
Countries Served
All Countries
Languages
English, Spanish, French, German, Italian, Portuguese, Dutch, Russian, Chinese, Japanese, Korean, Arabic
Users
Field Technician, Dispatcher, Customer Service Representative, Service Manager
Industries Served
Appliance Repair, HVAC, Home Warranty, Electronics Repair, Retail Services, Warranty Services
Tags
Field Service Management, ServiceBench, Asurion

ServiceBench's In-App Market Place

Does ServiceBench have an in-app market place?

Yes

How many Mini-Apps in the marketplace?

1

Mini Apps

N/A

Pricing Options

Free trial
Free version
Request a quote
Promo Offer

Accepted Payment Currencies

USD ($), EUR (€), GBP (£), JPY (¥), AUD ($)

Pros & Cons

  • It simplifies complex challenges in the demanding service industry by connecting every touchpoint.
  • It helps service providers work smarter and get paid faster by optimizing workflow and tracking jobs.
  • The software offers an unparalleled, convenient, and seamless customer experience connected with technology.
  • The platform is highly scalable and a world-class, trusted global solution for large enterprises.
  • The mobile app works offline, ensuring techs can complete jobs without an internet connection.
  • The described "world-class" solution suggests it might be costly, especially for small businesses.
  • The wide range of powerful tools suggests a potentially steep learning curve for new users.
  • Reliance on technology to connect every touchpoint may create issues if a component fails.
  • The focus is heavily on large organizations/enterprise users, potentially over-serving smaller providers.
  • The emphasis on real-time data monitoring suggests a constant need for strong data connectivity when online

ServiceBench's Support Options

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