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service.net

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Software Status:Active

About service.net

Service.net is a Customer Service Management (CSM) software/platform from audius [that connects customer service with other teams to improve customer satisfaction]. It combines Learning, Get Started, and View a Demo so users can access essential resources and initiate support quickly. Additionally, it provides a dedicated sales contact at +1 (844) 863-1987 for inquiries and assistance. This solution facilitates a collaborative approach to customer service, ensuring that information flows freely across departments. Key capabilities: Learning Get Started Sales Contact View a Demo Global Support Best for: organizations that need a unified platform to coordinate customer service efforts and improve overall customer use.

service.net Details

Vendor
audius
Year Launched
Location
ServiceNow 2225 Lawson Lane Santa Clara, California 95054 United States
Deployment
Training Options
demo, account manager, community
Countries Served
All Countries
Languages
English, Spanish, French, German, Italian, Portuguese, Japanese, Chinese, Korean, Russian
Users
Administrators, Customer Service Representatives, IT Support Specialists, Account Managers, Service Managers, Executives
Industries Served
Healthcare, Education, Finance, Retail, Technology, Government, Manufacturing, Hospitality, Transportation, Telecom
Tags
Customer Service, ServiceNow, service.net

service.net's In-App Market Place

Does service.net have an in-app market place?

Yes

How many Mini-Apps in the marketplace?

9

Mini Apps

1. Virtual Agent - A chatbot solution that enables automated conversations with customers to provide instant support and resolve inquiries.

2. Service Catalog - Allows users to easily browse and request services from a centralized catalog

streamlining the service delivery process.

3. Live Chat - Enables real-time communication with customers through a chat interface

improving response times and customer satisfaction.

4. Knowledge Management - Helps organizations create

manage

and share knowledge articles to provide self-service support for customers.

5. Customer Satisfaction Surveys - Allows organizations to gather feedback from customers through surveys to measure satisfaction levels and identify areas for improvement.

Pricing Options

Free trial
Free version
Request a quote
Promo Offer

Accepted Payment Currencies

USD ($), EUR (€), GBP (£), JPY (¥), CAD (C$), AUD (A$), CHF (Fr), CNY (¥), SEK (kr), INR (₹), MXN (Mex$), SGD (S$), HKD (HK$), NOK (kr), KRW (₩), TRY (₺), RUB (₽), ZAR (R), BRL (R$), TWD (NT$)

Pros & Cons

  • Streamlines customer service processes
  • Increases efficiency and productivity
  • Centralizes customer data for easy access
  • Customizable to meet specific needs of business
  • Integrates with other tools and systems seamlessly
  • Provides detailed analytics and reporting for performance improvements
  • Steep learning curve for new users
  • Limited customization options for reporting and analytics
  • Expensive subscription fees for small businesses
  • Integration with other systems can be challenging
  • Slow response times for customer support queries

service.net's Support Options

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