S

service.net

by audius
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ActiveAvailable globally
Quick facts
Vendoraudius
Year launchedN/A
StatusActive
LocationServiceNow 2225 Lawson Lane Santa Clara, California 95054 United States
Countries servedGlobal
Languages10
Integrations5+
Free tierN/A
Free trialN/A
Contact salesN/A

About service.net

Service.net is a Customer Service Management (CSM) software/platform from audius [that connects customer service with other teams to improve customer satisfaction]. It combines Learning, Get Started, and View a Demo so users can access essential resources and initiate support quickly. Additionally, it provides a dedicated sales contact at +1 (844) 863-1987 for inquiries and assistance. This solution facilitates a collaborative approach to customer service, ensuring that information flows freely across departments. Key capabilities: Learning Get Started Sales Contact View a Demo Global Support Best for: organizations that need a unified platform to coordinate customer service efforts and improve overall customer use.

Service.net by ServiceNow is a comprehensive customer service software designed to streamline and optimize support operations for businesses. It offers a range of standout features, including ticket management, knowledge base, self-service portals, and reporting tools to ensure a seamless customer support experience. The user interface of Service.net is intuitive and user-friendly, with a clean design that makes navigation easy for users of all levels. The dashboard layout allows for quick access to essential tools and information, improving efficiency and productivity. A unique feature of the software is its customization options, allowing users to tailor the interface to suit their specific needs and preferences. What sets Service.net apart from its competitors is its robust integration capabilities. The software seamlessly integrates with other tools and platforms, enhancing its functionality and flexibility. This ensures a smooth workflow and enables users to leverage existing technologies within their support operations. In terms of performance, Service.net excels in speed, efficiency, and reliability. It can efficiently handle large datasets and complex operations without compromising on performance.

Pros & Cons

Pros
  • Streamlines customer service processes
  • Increases efficiency and productivity
  • Centralizes customer data for easy access
  • Customizable to meet specific needs of business
  • Integrates with other tools and systems seamlessly
  • Provides detailed analytics and reporting for performance improvements
Cons
  • Steep learning curve for new users
  • Limited customization options for reporting and analytics
  • Expensive subscription fees for small businesses
  • Integration with other systems can be challenging
  • Slow response times for customer support queries

Features

Key features

Features

Knowledge Management, Incident Management, Problem Management, Change Management, Service Catalog, Service Level Management, Self-Service Portal, Reporting and Dashboards, Integration with other ITSM tools.

Additional features

Incident Management, Problem Management, Change Management, Configuration Management, Service Level Management, Service Catalog, Self-Service Portal, Knowledge Management, Reporting and Analytics, Automation, Integration with other IT systems, Mobile Accessibility

Pricing

Free trial
Free version
Request a quote
Promo Offer

Countries & Languages

Global
Countries served
10
Interface languages
20
Billing currencies

Interface languages

EnglishSpanishFrenchGermanItalianPortugueseJapaneseChineseKoreanRussian

Billing currencies

🇺🇸USD🇪🇺EUR🇬🇧GBP🇯🇵JPY🇨🇦CAD🇦🇺AUD🇨🇭CHF🇨🇳CNY🇸🇪SEK🇮🇳INR🇲🇽MXN🇸🇬SGD🇭🇰HKD🇳🇴NOK🇰🇷KRW🇹🇷TRY🇷🇺RUB🇿🇦ZAR🇧🇷BRL🇹🇼TWD

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