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ServiceNetwork

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Software Status:Active

About ServiceNetwork

ServiceNetwork is a cloud-based service management and field service coordination platform built to help organisations streamline how they handle service requests

ServiceNetwork Details

Vendor
ServiceCentral Technologies
Year Launched
1991
Location
800 Battery Ave SE, Suite 100, Atlanta, GA, United States, Georgia
Deployment
cloud, on premise, windows
Training Options
documentation, videos, live online, in person, demo, account manager, community
Countries Served
All Countries
Languages
English, Spanish
Users
Field service managers, dispatch coordinators, technicians, customer service teams
Industries Served
Healthcare, Education, Finance, Retail, Transportation, Manufacturing, Hospitality, Construction
Tags
Field Service Management, Work Order Tracking, Dispatch & Scheduling, Mobile Field App, Customer Notifications, Asset Tracking, Invoicing, Warranty Management, Reporting, Custom Forms, Service History.

ServiceNetwork's In-App Market Place

Does ServiceNetwork have an in-app market place?

Yes

How many Mini-Apps in the marketplace?

0

Mini Apps

Pricing Options

Free trial
Free version
Request a quote
Promo Offer

Accepted Payment Currencies

USD ($), EUR (€), GBP (£), AUD ($), CAD ($), JPY (¥), CNY (¥), INR (₹), MXN ($), RUB (₽)

Pros & Cons

  • Centralises service request tracking and technician coordination for better responsiveness.
  • Mobile app support improves field communication and reduces paperwork.
  • Customer notifications enhance transparency and satisfaction.
  • Asset linkage gives context to service work and history.
  • Reporting tools help measure performance and find opportunities for improvement.
  • Pricing and service tiers are not publicly listed and require vendor contact for exact details.
  • Implementation and training may be needed for teams unfamiliar with service management platforms.
  • Customisation of forms and workflows may require configuration time.
  • Smaller teams with light service workload might find the full feature set broader than necessary.
  • Integration with other enterprise systems may require technical support.

ServiceNetwork's Support Options

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