About ServiceNow Problem Management
ServiceNow Problem Management is an IT service management module designed to identify, analyze, and resolve the root causes of recurring IT incidents, helping organizations reduce service disruptions, improve system reliability, and prevent future operational issues through structured workflows and automation
ServiceNow Problem Management Details
Vendor
ServiceNow
Year Launched
2004
Location
2225 Lawson Lane Santa Clara, CA 95054
Deployment
cloud, web browser
Training Options
Countries Served
All Countries
Languages
English, Spanish, French, German, Japanese, Portuguese, Italian, Dutch, Chinese
Users
Help Desk Technicians, IT Service Manager, Problem Manager, IT Operations Analyst
Industries Served
Information Technology, Healthcare, Finance, Retail, Manufacturing, Transportation
Tags
ITSM, Root Cause Analysis, Problem Management, Incident Resolution
ServiceNow Problem Management's In-App Market Place
Does ServiceNow Problem Management have an in-app market place?
Yes
How many Mini-Apps in the marketplace?
0
Mini Apps
Pricing Options
Free trial
Free version
Request a quote
Promo Offer
Accepted Payment Currencies
USD ($)
Pros & Cons
- Reduces recurring incidents through effective root cause elimination strategies
- Improves IT service reliability with structured problem resolution workflows
- Accelerates incident resolution through shared knowledge and documentation systems
- Enhances visibility into system dependencies using CMDB integration features
- Complex setup requires experienced ITSM administrators for configuration
- High licensing costs may limit accessibility for smaller organizations
- Steep learning curve for new IT service management users
- Best value achieved only within full ServiceNow ecosystem adoption
ServiceNow Problem Management's Support Options
Email Address
info@servicenow.comContact
+1 408-501-8550Documentation
https://www.servicenow.com/docs/Community Forums
https://www.servicenow.com/community/