About ServiceNow Telecommunications Service Management
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ServiceNow Telecommunications Service Management Details
Vendor
ServiceNow
Year Launched
2004
Location
2225 Lawson Lane Santa Clara, CA 95054
Deployment
cloud
Training Options
documentation, videos, demo, community
Countries Served
All Countries
Languages
English, Spanish, French, German, Italian, Dutch, Portuguese, Japanese, Chinese, Korean, Russian
Users
Telecommunications service providers, Mobile network operators, Fixed-line operators, Internet service providers (ISPs), Cable television providers, Telecom network managers, Customer service managers in telecom, IT operations teams in telecom
Industries Served
Telecommunications, Internet service industry, Mobile communications, Cable television, Network infrastructure, Broadband services, Digital communications services, Customer service and support in telecom
Tags
Artificial Intelligence, ServiceNow, Telecommunications Service Management
ServiceNow Telecommunications Service Management's In-App Market Place
Does ServiceNow Telecommunications Service Management have an in-app market place?
Yes
How many Mini-Apps in the marketplace?
1
Mini Apps
N/A
Pricing Options
Free trial
Free version
Request a quote
Promo Offer
Accepted Payment Currencies
USD ($), EUR (€), GBP (£), CAD (CA$), AUD (A$), JPY (¥), CNY (¥), INR (₹), MXN (Mex$), BRL (R$), CHF (CHF), SEK (kr), KRW (₩), TRY (₺)
Pros & Cons
- AI-Driven Automation: The platform focuses heavily on automating workflows, which improves productivity and reduces the complexity of manual tasks. AI is used to streamline operations across the enterprise.
- Customer Experience Focus: Emphasizes delivering end-to-end, connected, and frictionless customer experiences, which can lead to higher satisfaction and loyalty.
- Scalability: TSM groups features into packages that can scale with business needs, providing flexibility as companies grow.
- Self-Service Features: The platform provides proactive self-service options through integrated portals with knowledge bases, service catalogs, and chatbots, empowering customers to resolve issues independently.
- Integration Capabilities: TSM can be combined with other ServiceNow products to create enhanced, next-level service experiences.
- Industry Expertise: Offers specialized features such as "Now Assist for Telco" and account lifecycle event management, which align with the specific needs of telecommunications providers.
- Improved Agent Productivity: Automated workflows, AI assistance, and actionable insights help agents work more efficiently, improving their overall productivity.
- Positive User Feedback: Testimonials and case studies suggest the platform delivers significant improvements with smaller teams, increasing efficiency and value.
- Potential Complexity in Implementation: Given the platform's wide range of features and the need to integrate with other systems, the initial setup may be complex and require significant resources.
- Resource-Heavy: Although automation simplifies workflows, the comprehensive nature of the platform may require businesses to dedicate time and personnel to fully leverage its capabilities.
- Technical Expertise Needed: For more advanced customizations and integrations, technical expertise or external consultation may be necessary.
- Cost Transparency: While the website offers options like "Get a Demo" and data sheets, specific pricing information is not immediately visible, which can make it harder for potential customers to assess costs upfront.