About ServicePRO
ServicePRO is an enterprise-grade service desk and workflow management solution designed to automate service requests, incident tracking, and asset management across departments.
ServicePRO by Help Desk Technology is a comprehensive IT service management (ITSM) and workflow automation platform designed to streamline service delivery across departments like IT, Facilities, and HR. It offers robust capabilities including a customizable service catalog, automated rule-based routing, and integrated asset management. The platform is built for scalability, supporting both cloud-based and on-premise deployments. While it provides powerful automation tools and granular role-based access control, users should be prepared for a learning curve associated with its extensive customization options. Pricing is structured per agent license with annual billing, and the vendor provides dedicated technical support and consulting services to assist with implementation.
Pros & Cons
- Highly customizable workflow automation engine reduces manual repetitive tasks.
- Granular role-based access control supports multi-departmental service management.
- Integrated service catalog simplifies the request submission process for end-users.
- Flexible deployment options include both cloud and on-premise configurations.
- Strong support for two-way synchronization with Microsoft Exchange and Outlook.
- Pricing for on-premise deployments is not publicly listed and requires contacting sales.
- Steep learning curve due to the depth of customization and configuration options.
- Initial setup fee applies in addition to the per-license monthly cost.
Features
Key features
Centralizes service requests to improve response times and service quality.
Uses a rule engine to automate ticket routing, escalations, and status notifications.
Allows users to select from predefined services using custom forms and templates.
Tracks and manages organizational assets and purchasing from a single interface.
Provides a repository of best solution articles for user self-service troubleshooting.
Additional features
Granularly manages permissions for support reps and teams to maintain security.
Offers a responsive web portal for managing requests on tablets and mobile devices.
Enables the creation of dynamic forms to capture specific information for different processes.
Provides predefined templates to manage multi-task activities and automate standard processes.
Integrates with email to automatically create and respond to service requests.
Synchronizes appointments and meetings with Microsoft Outlook.
Allows users to create and schedule custom charts and queries to measure KPIs.
Captures and stores documents across the enterprise with enhanced security.
Pricing
Countries & Languages
Interface languages
Billing currencies
No reviews yet
Be the first to drop a review
Alternatives to ServicePRO
SPOTTER
SPOTTER is a data analytics software from Acumen Software that assists organizations in tracking and…
Q-Lana
Q-Lana is a software platform from Q-Lana that focuses on process automation. It combines workflow…
Opus
Opus is a digital asset management software from DMA Mauritius that focuses on organizing and…
MyJouleBox
MyJouleBox is a data management platform from MyJouleBox [designed for energy consumption tracking and analysis].…
Spot something wrong or outdated?
Suggest a correction — a reviewer verifies every change.
About ServicePRO
ServicePRO is an enterprise-grade service desk and workflow management solution designed to automate service requests, incident tracking, and asset management across departments.
ServicePRO Details
ServicePRO's In-App Market Place
Does ServicePRO have an in-app market place?
Yes
How many Mini-Apps in the marketplace?
0
Mini Apps
Pricing Options
Accepted Payment Currencies
Usd ($), Eur (€), Gbp (£), Jpy (¥), Aud (A$), Cad (C$), Chf (Fr.), Cny (元), Sek (Kr), Nzd (NZ$), Rub (₽), Hkd (HK$), Sgd (S$), Nok (kr), Krw (₩), Try (₺), Mxn (Mex$), Ils (₪), Thb (฿), Dkk (kr), Myr (RM), Zar (R), Sek (kr), Inr (₹), Brl (R$)
Pros & Cons
- Highly customizable workflow automation engine reduces manual repetitive tasks.
- Granular role-based access control supports multi-departmental service management.
- Integrated service catalog simplifies the request submission process for end-users.
- Flexible deployment options include both cloud and on-premise configurations.
- Strong support for two-way synchronization with Microsoft Exchange and Outlook.
- Pricing for on-premise deployments is not publicly listed and requires contacting sales.
- Steep learning curve due to the depth of customization and configuration options.
- Initial setup fee applies in addition to the per-license monthly cost.
ServicePRO's Support Options
Email Address
customerservice@servicepro.emailContact
+1 800 563 4357Documentation
https://www.sapphireims.com/support/documentation/Community Forums
https://www.sapphireims.com/community-forums/Chatbot
AvailableServicePRO's Alternatives
SPOTTER
SPOTTER is a data analytics software from Acumen Software that assists organizations in tracking and…
Q-Lana
Q-Lana is a software platform from Q-Lana that focuses on process automation. It combines workflow…
Opus
Opus is a digital asset management software from DMA Mauritius that focuses on organizing and…
MyJouleBox
MyJouleBox is a data management platform from MyJouleBox [designed for energy consumption tracking and analysis].…
