ServicePRO

0.0(0 reviews)

Software Status:Active

Free trial

Web, iOS, Android +more

Sapphire Software 1215 East Fort Union Boulevard Midvale, UT 84047

Email · Phone

All countries

About ServicePRO

ServicePRO is an enterprise-grade service desk and workflow management solution designed to automate service requests, incident tracking, and asset management across departments.

ServicePRO Details

Vendor

Help Desk Technology

Year Launched

Location

Sapphire Software 1215 East Fort Union Boulevard Midvale, UT 84047

Deployment

cloud, on premise, windows, ios, android, web browser

Training Options

documentation, demo, account manager

Countries Served

All countries

Languages

English, Spanish, French, German, Italian, Portuguese, Dutch, Chinese, Japanese, Korean, Russian, Arabic, Turkish, Hindi, Polish, Swedish

Users

IT support technicians, Service desk managers, HR administrators, Facilities managers, End-users

Industries Served

Healthcare, Education, Legal, Government, Manufacturing

ServicePRO's In-App Market Place

Does ServicePRO have an in-app market place?

Yes

How many Mini-Apps in the marketplace?

Mini Apps

1. Asset Management: Track and manage your organization's assets efficiently with this add-on.

2. Change Management: Streamline the process of requesting

approving

and implementing changes within your organization.

3. Service Catalog: Create a catalog of services offered by your organization for easy access and request by users.

4. Knowledge Base: Build a repository of helpful articles and guides for users to reference when troubleshooting issues.

5. SLA Management: Set and track service level agreements with customers

ensuring timely resolution of service requests.

Pricing Options

Free trial

Free version

Request a quote

Promo Offer

Accepted Payment Currencies

Usd ($), Eur (€), Gbp (£), Jpy (¥), Aud (A$), Cad (C$), Chf (Fr.), Cny (元), Sek (Kr), Nzd (NZ$), Rub (₽), Hkd (HK$), Sgd (S$), Nok (kr), Krw (₩), Try (₺), Mxn (Mex$), Ils (₪), Thb (฿), Dkk (kr), Myr (RM), Zar (R), Sek (kr), Inr (₹), Brl (R$)

Pros & Cons

Highly customizable workflow automation engine reduces manual repetitive tasks.
Granular role-based access control supports multi-departmental service management.
Integrated service catalog simplifies the request submission process for end-users.
Flexible deployment options include both cloud and on-premise configurations.
Strong support for two-way synchronization with Microsoft Exchange and Outlook.

Pricing for on-premise deployments is not publicly listed and requires contacting sales.
Steep learning curve due to the depth of customization and configuration options.
Initial setup fee applies in addition to the per-license monthly cost.