ServiceRocket logo

ServiceRocket

by ServiceRocket · Since 2001
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ActiveCloudOn-premise
Quick facts
VendorServiceRocket
Year launched2001
StatusActive
LocationServiceRocket 68 Circular Road, #02-01, Singapore 049422
Countries servedN/A
Languages1
Integrations8+
Free tierNO
Free trialNO
Contact salesYES

About ServiceRocket

ServiceRocket is a technology services provider and Atlassian partner.

ServiceRocket is a technology services company and a prominent Atlassian partner, specializing in helping businesses optimize their use of Atlassian products. The company provides a comprehensive suite of services, including cloud migrations, managed services for Atlassian infrastructure, and expert implementation of solutions like Jira Service Management (JSM). For software companies, ServiceRocket offers platform services that encompass tech-enabled support, app engineering, and customer training, allowing them to focus on their core product. Additionally, ServiceRocket develops its own applications for platforms such as Atlassian, Miro, and Salesforce, extending their functionality. With a global presence and over two decades of experience, ServiceRocket positions itself as a reliable partner for accelerating business growth and navigating complex technology demands. The company does not publish pricing for its services, requiring direct contact for a consultation.

Pros & Cons

Pros
  • Official Atlassian partner with over 20 years of experience.
  • Offers a comprehensive range of services, including migration, managed services, and implementation.
  • Provides 24x7 customer support with a global team.
  • Develops its own apps to extend platforms like Atlassian, Miro, and Salesforce.
  • Serves a large active customer base of over 4000 companies.
Cons
  • Pricing for services is not publicly available and requires a consultation.
  • The company's primary focus is on the Atlassian ecosystem, which may not suit all businesses.

Features

Key features

Atlassian Cloud Migration

Provides services to move Atlassian Data Center instances to the cloud.

Managed Services

Offers ongoing management and support for Atlassian solutions to optimize infrastructure.

ITSM Implementation

Delivers implementation support for Jira Service Management (JSM) to streamline IT services.

Platform Services

Helps software companies scale by providing tech-enabled support, app engineering, and customer training.

App Development

Creates apps and add-ons for platforms like Atlassian, Miro, and Salesforce to extend their capabilities.

Additional features

Licensing Services

Simplifies and tailors Atlassian licensing to meet business needs.

Advisory Services

Provides strategic planning to support a company's vision for their Atlassian tools.

Customized Training

Offers training to improve user productivity on various platforms.

Tech-Enabled Support

Provides scalable customer IT support by combining human talent and technology.

Center of Excellence

Partners with companies to build an Atlassian Center of Excellence for increased productivity and innovation.

Pricing

Free trial
Free version
Request a quote
Promo Offer

Countries & Languages

Countries served
1
Interface languages
Billing currencies

Interface languages

English

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