ServiceTracker logo

ServiceTracker

by ServiceTracker · Since 2014
No reviews yet
ActiveAvailable globallyCloud
Quick facts
VendorServiceTracker
Year launched2014
StatusActive
LocationBritannia House Caerphilly Business Park Caerphilly South Wales CF83 3GG
Countries servedGlobal
Languages4
Integrations
Free tier
Free trial
Contact sales

About ServiceTracker

ServiceTracker is a service management software from ServiceTracker that helps organizations manage and track service requests. It includes features such as ticketing management, service level agreement tracking, and analytics reporting so users can effectively monitor service performance. The software provides tools for managing customer interactions, automating workflows, and generating performance reports. By using these capabilities, teams can improve their service delivery and response times. Key capabilities: ticketing management service level agreement tracking analytics reporting customer interaction management workflow automation Best for: service teams that need to manage service requests and improve operational efficiency.

ServiceTracker is a comprehensive field service management and pest control software designed to streamline operations, enhance compliance, and improve customer experiences for small to enterprise-level businesses. The platform allows businesses to manage all aspects of their operations, from job requests and quoting to scheduling, invoicing, and reporting, through a single, unified system. ServiceTracker emphasizes regulatory compliance by automating data capture for standards including HSE, FSA, ISO, CRRU, CHAS, CEPA, and BRC, reducing administrative burden and ensuring audit readiness. Its mobile app, available on iOS and Android, empowers technicians to log completed work, add photos, capture signatures, track resources, and manage recurring jobs, even offline, ensuring operations continue uninterrupted in low-signal areas. Automated reporting delivers client-ready reports instantly, while in-depth management dashboards provide insights into performance, contract fulfillment, and team productivity. The platform also offers robust customer and contract management tools, including CRM functionality, lead tracking, contract management, invoice management, and asset tracking. Additional features such as trend analysis, document management, and biologist reporting cater to clients with strict compliance or food safety requirements.

Pros & Cons

What users like
  • +Centralized system improves workflow efficiency for pest control and services.
  • +Mobile access allows field staff to update information in real-time.
  • +User-friendly interface simplifies onboarding and daily operational management tasks.
  • +Customizable features allow businesses to adapt software to unique requirements.
  • +Customer support is responsive, helpful, and provides thorough training consistently.
What users flag
  • Some users experience functional limitations compared to other specialized software options.
  • Advanced customization may require time and technical knowledge to implement.
  • Certain features may not fully integrate with third-party CRM or tools.
  • Initial setup can be complex for larger teams or multiple locations.
  • Occasional software updates or changes can temporarily disrupt workflow efficiency.

Features

Key features

Electronic Job Completion
Technicians can log work, add photos, capture signatures, and generate instant reports.
Health & Safety & Risk Monitoring
Captures on-site risk assessments to maintain regulatory compliance.
Scheduling & Recurring Jobs
Calendar-based scheduling with automated alerts for one-off or recurring tasks.
Mobile App (iOS & Android)
Enables field staff to access all job and client information offline.
Resource Management
Track staff availability, skills, certifications, and time-off for better scheduling.
Automated Reporting to Clients
Instantly sends reports to clients based on triggers such as visits or pest findings.
CRM & Contract Management
Centralized customer information, contract oversight, and automated renewal reminders.

Additional features

Electronic Job Completion
Streamlines field reporting, reducing paperwork and improving accuracy.
Health & Safety & Risk Monitoring
Ensures compliance with regulations through real-time safety data capture.
Action Management, Recommendations & Alerts
Creates follow-up tasks and automates notifications for site findings.
Scheduling & Recurring Jobs
Optimizes staff deployment based on location, skill, and availability.
Mobile App (iOS & Android)
Accesses job info, forms, and customer data offline, syncing when online.
Resource Management
Manages employee schedules, certifications, and vehicle usage for operational efficiency.
Waste & Preparation Tracking
Logs chemical usage, disposal, and restocking to maintain regulatory compliance.
Management Reporting & Trend Analysis
Provides dashboards for team productivity, contract performance, and long-term trends.
Document Management
Stores critical files such as insurance, MSDS, and contracts accessible to staff and clients.
Asset & System Management
Tracks physical assets across client sites and integrates with external systems for seamless operations.

Pricing

Free trial
Free version
Request a quote
Promo Offer

Monthly plans

Plans Start From

GBP 63

Countries & Languages

Global
Countries served
4
Interface languages
1
Billing currencies

Interface languages

EnglishSpanishFrenchGerman

Billing currencies

🇬🇧GBP

No reviews yet

Be the first to drop a review

Alternatives to ServiceTracker

Mavimeter logo

Mavimeter

Mavimeter is a software platform from Maviance that provides tools for data collection and analysis.…

CAYTU Robotics Platform logo

CAYTU Robotics Platform

CAYTU Robotics Platform is a robotics software from CAYTU that supports various industries. It combines…

Floodlight Software logo

Floodlight Software

Floodlight Software is a highly effective, purpose-built solution for NDT and industrial inspection businesses looking…

InfinyForms logo

InfinyForms

InfinyForms is a form creation software from InfinyTECH that supports the development of customizable online…

DalO Systems logo

DalO Systems

DalO Systems is a software platform from DalO Systems that focuses on data management and…

Climit logo

Climit

Climit, formerly Floorcloud, is a carbon management and job site monitoring platform for contractors. It…

Often compared with ServiceTracker

Compare any two tools →
Mavimeter logo
Mavimeter
Field Service Management
0.0
CAYTU Robotics Platform logo
CAYTU Robotics Platform
Field Service Management
0.0
Floodlight Software logo
Floodlight Software
Field Service Management
0.0
InfinyForms logo
InfinyForms
Field Service Management
0.0