About SERVTRAC
SERVTRAC is a service management software from AMTECH Computer Services that helps organizations manage their service operations. It includes features for tracking service requests, managing resources, and reporting on service performance so that teams can improve operational efficiency. SERVTRAC enables user-defined workflows, mobile access for field technicians, and integration with existing systems for better coordination. Key capabilities: service request tracking resource management performance reporting user-defined workflows mobile access Best for: service organizations that need to manage service operations effectively.
SERVTRAC by AMTECH Computer Services is a robust, integrated field service management solution that offers a comprehensive suite of tools for service contractors. Its strengths lie in its all-in-one approach, integrating field operations with back-office functions and accounting, and its responsive customer support. While the interface may feel dated to some, it provides a powerful and effective tool for service businesses seeking to streamline their operations.
Pros & Cons
- Manages the entire FSM lifecycle in a single platform, with strong accounting integration to reduce data re-entry.
- Described as user-friendly and intuitive, making it easy to learn and use.
- The support team is known for being responsive and helpful in resolving issues.
- Provides technicians with job details, customer history, and invoicing capabilities in the field.
- Offers customizable reports and dashboards for better decision-making.
- While user-friendly, some users find the interface can feel dated compared to newer, more modern FSM solutions.
- Some users report that the mobile app could use more features or improvements compared to the desktop version.
- Specific pricing information is not publicly available and would require a direct inquiry.
- Occasional bugs and issues have been reported by users after updates, requiring support intervention.
Features
Key features
Efficiently manages the team's schedule and dispatching with a visual calendar and drag-and-drop controls.
Empowers technicians with tools to access job details, capture photos/signatures, and create invoices on the go.
Seamlessly integrates with various third-party accounting software to ensure data consistency and streamline financial operations.
Manages inventory, parts, and pricing lists efficiently.
Maintains a centralized customer database with service history and notes.
Additional features
A visual interface with real-time updates and drag-and-drop functionality for scheduling jobs.
Provides technicians with access to customer history, job documentation, signature capture, and payment processing capabilities in the field.
Seamless connectivity with accounting software like QuickBooks, Sage 50, AccountMate, and Microsoft Dynamics GP.
Manages parts and materials, tracks stock levels across multiple locations, and streamlines parts ordering.
Manages flat rate pricing scenarios and material pricing for accurate quoting and invoicing.
Tracks and manages customer service contracts, including automated billing and revenue amortization.
Provides customizable reports and dashboards to monitor KPIs, technician performance, and profitability (powered by SQL Server and Power BI).
A centralized database for customer and contact information with detailed service history.
Manages the creation, assignment, tracking, and completion of all service work orders.
Monitors the real-time location of field technicians and vehicles to optimize routes and improve efficiency.
Collects payments in the field via integrated processing.
An online portal for customers to request services, view job status, and access service history.
Pricing
Countries & Languages
Interface languages
Billing currencies
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About SERVTRAC
SERVTRAC is a service management software from AMTECH Computer Services that helps organizations manage their service operations. It includes features for tracking service requests, managing resources, and reporting on service performance so that teams can improve operational efficiency. SERVTRAC enables user-defined workflows, mobile access for field technicians, and integration with existing systems for better coordination. Key capabilities: service request tracking resource management performance reporting user-defined workflows mobile access Best for: service organizations that need to manage service operations effectively.
SERVTRAC Details
SERVTRAC's In-App Market Place
Does SERVTRAC have an in-app market place?
Yes
How many Mini-Apps in the marketplace?
1
Mini Apps
N/A
Pricing Options
Accepted Payment Currencies
Usd ($), Eur (€), Gbp (£), Aud ($), Cad ($), Jpy (¥), Chf (Fr), Nzd ($), Dkk (Kr), Sek (Kr), Nok (Kr), Sgd ($), Hkd ($), Ils (₪)
Pros & Cons
- Manages the entire FSM lifecycle in a single platform, with strong accounting integration to reduce data re-entry.
- Described as user-friendly and intuitive, making it easy to learn and use.
- The support team is known for being responsive and helpful in resolving issues.
- Provides technicians with job details, customer history, and invoicing capabilities in the field.
- Offers customizable reports and dashboards for better decision-making.
- While user-friendly, some users find the interface can feel dated compared to newer, more modern FSM solutions.
- Some users report that the mobile app could use more features or improvements compared to the desktop version.
- Specific pricing information is not publicly available and would require a direct inquiry.
- Occasional bugs and issues have been reported by users after updates, requiring support intervention.
SERVTRAC's Support Options
Email Address
info@amtechcs.comSERVTRAC's Alternatives
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