About SERVTRAC
SERVTRAC is a service management software from AMTECH Computer Services that helps organizations manage their service operations. It includes features for tracking service requests, managing resources, and reporting on service performance so that teams can improve operational efficiency. SERVTRAC enables user-defined workflows, mobile access for field technicians, and integration with existing systems for better coordination. Key capabilities: service request tracking resource management performance reporting user-defined workflows mobile access Best for: service organizations that need to manage service operations effectively.
SERVTRAC by AMTECH Computer Services is a robust, integrated field service management solution that offers a comprehensive suite of tools for service contractors. Its strengths lie in its all-in-one approach, integrating field operations with back-office functions and accounting, and its responsive customer support. While the interface may feel dated to some, it provides a powerful and effective tool for service businesses seeking to streamline their operations.
Pros & Cons
- +Manages the entire FSM lifecycle in a single platform, with strong accounting integration to reduce data re-entry.
- +Described as user-friendly and intuitive, making it easy to learn and use.
- +The support team is known for being responsive and helpful in resolving issues.
- +Provides technicians with job details, customer history, and invoicing capabilities in the field.
- +Offers customizable reports and dashboards for better decision-making.
- −While user-friendly, some users find the interface can feel dated compared to newer, more modern FSM solutions.
- −Some users report that the mobile app could use more features or improvements compared to the desktop version.
- −Specific pricing information is not publicly available and would require a direct inquiry.
- −Occasional bugs and issues have been reported by users after updates, requiring support intervention.
Features
Key features
- Scheduling & Dispatching
- Efficiently manages the team's schedule and dispatching with a visual calendar and drag-and-drop controls.
- Mobile Field Execution
- Empowers technicians with tools to access job details, capture photos/signatures, and create invoices on the go.
- Accounting Integration
- Seamlessly integrates with various third-party accounting software to ensure data consistency and streamline financial operations.
- Inventory & Price List Management
- Manages inventory, parts, and pricing lists efficiently.
- Customer Relationship Management (CRM)
- Maintains a centralized customer database with service history and notes.
Additional features
- Dispatch Board
- A visual interface with real-time updates and drag-and-drop functionality for scheduling jobs.
- Mobile Tools
- Provides technicians with access to customer history, job documentation, signature capture, and payment processing capabilities in the field.
- Accounting Integration
- Seamless connectivity with accounting software like QuickBooks, Sage 50, AccountMate, and Microsoft Dynamics GP.
- Inventory Management
- Manages parts and materials, tracks stock levels across multiple locations, and streamlines parts ordering.
- Price List Management
- Manages flat rate pricing scenarios and material pricing for accurate quoting and invoicing.
- Maintenance Agreements
- Tracks and manages customer service contracts, including automated billing and revenue amortization.
- Reporting & Analytics
- Provides customizable reports and dashboards to monitor KPIs, technician performance, and profitability (powered by SQL Server and Power BI).
- Customer Management
- A centralized database for customer and contact information with detailed service history.
- Work Order Management
- Manages the creation, assignment, tracking, and completion of all service work orders.
- GPS Tracking
- Monitors the real-time location of field technicians and vehicles to optimize routes and improve efficiency.
- Payment Collection
- Collects payments in the field via integrated processing.
- Customer Portal
- An online portal for customers to request services, view job status, and access service history.
Pricing
Countries & Languages
Interface languages
Billing currencies
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About SERVTRAC
SERVTRAC is a service management software from AMTECH Computer Services that helps organizations manage their service operations. It includes features for tracking service requests, managing resources, and reporting on service performance so that teams can improve operational efficiency. SERVTRAC enables user-defined workflows, mobile access for field technicians, and integration with existing systems for better coordination. Key capabilities: service request tracking resource management performance reporting user-defined workflows mobile access Best for: service organizations that need to manage service operations effectively.
SERVTRAC Details
SERVTRAC's In-App Market Place
Does SERVTRAC have an in-app market place?
Yes
How many Mini-Apps in the marketplace?
1
Mini Apps
N/A
Pricing Options
Accepted Payment Currencies
Usd ($), Eur (€), Gbp (£), Aud ($), Cad ($), Jpy (¥), Chf (Fr), Nzd ($), Dkk (Kr), Sek (Kr), Nok (Kr), Sgd ($), Hkd ($), Ils (₪)
Pros & Cons
- Manages the entire FSM lifecycle in a single platform, with strong accounting integration to reduce data re-entry.
- Described as user-friendly and intuitive, making it easy to learn and use.
- The support team is known for being responsive and helpful in resolving issues.
- Provides technicians with job details, customer history, and invoicing capabilities in the field.
- Offers customizable reports and dashboards for better decision-making.
- While user-friendly, some users find the interface can feel dated compared to newer, more modern FSM solutions.
- Some users report that the mobile app could use more features or improvements compared to the desktop version.
- Specific pricing information is not publicly available and would require a direct inquiry.
- Occasional bugs and issues have been reported by users after updates, requiring support intervention.
SERVTRAC's Support Options
Email Address
info@amtechcs.comSERVTRAC's Alternatives
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