SESTEK Speech Recognition logo

SESTEK Speech Recognition

by SESTEK · Since 2000
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ActiveCloudOn-premise
Quick facts
VendorSESTEK
Year launched2000
StatusActive
LocationAyazağa Mahallesi Azerbaycan Caddesi 1B Blok Ofis No:3 B İç kapı No:4 34396 Sarıyer/İstanbul
Countries servedN/A
Languages34
IntegrationsN/A
Free tierNO
Free trialNO
Contact salesYES

About SESTEK Speech Recognition

SESTEK Speech Recognition is an AI-powered technology that converts spoken language into text with a claimed accuracy of up to 98%. It supports over 40 languages and is designed for use in various applications like conversational IVR and analytics.

SESTEK Speech Recognition is an enterprise-grade AI technology that converts speech to text. It is a core component of SESTEK's conversational AI suite, which serves industries like banking, insurance, telecom, and call centers. The technology boasts a high accuracy rate of up to 98% and supports over 40 languages, including monolingual and multilingual models. Key capabilities include real-time transcription, noise robustness, speaker diarization, and natural language understanding. It can be deployed on-premise or in the cloud. While the company provides extensive product documentation and a support portal, it does not publish pricing information, requiring potential customers to contact sales for a quote. The solution is aimed at businesses looking to automate customer interactions, analyze conversations for quality management, and improve overall customer experience through voice-powered applications.

Pros & Cons

Pros
  • Boasts a market-leading speech recognition accuracy rate of up to 98%.
  • Extensive multilingual capabilities, supporting over 40 languages.
  • Flexible deployment options including on-premise and cloud.
  • Part of a comprehensive suite of conversational AI tools for contact centers.
  • Technology is developed in-house by a large R&D team with over 20 years of experience.
Cons
  • Pricing is not publicly available and requires contacting the sales team.
  • The product is a component technology, requiring integration into other systems.

Features

Key features

High Accuracy Speech-to-Text

Converts speech into text with a market-leading accuracy rate of up to 98%, enabling reliable analysis and interaction.

Multilingual Support

Supports over 40 languages and various multilingual models, allowing for global deployment and use in diverse linguistic environments.

Noise Robustness

Designed to function effectively in noisy environments, ensuring high accuracy even with background noise.

Real-time Processing

Transcribes speech in real-time, enabling immediate use in applications like live agent assistance and conversational IVR.

Speaker Diarization

Identifies and separates different speakers in an audio stream, which is crucial for analyzing multi-participant conversations.

Additional features

Natural Language Understanding (NLU)

Interprets the intent behind spoken words, going beyond simple transcription to understand user commands.

Language Identification

Automatically detects the language being spoken from a list of supported languages.

Keyword Spotting

Detects specific keywords or phrases within a stream of audio.

Acoustic Analysis

Measures acoustic indicators such as silence duration, monotonicity, and interruptions for performance analysis.

Sentiment Analysis

Analyzes the emotional tone of speakers to gauge customer and agent sentiment during interactions.

Pricing

Free trial
Free version
Request a quote
Promo Offer

Countries & Languages

Countries served
34
Interface languages
Billing currencies

Interface languages

EnglishFrenchSpanishGermanArabicTurkishRussianMandarinUrduDutchDanishCzechItalianUkrainianFlemishKazakhPashtoAzerbaijaniKurmanji-KurdishKoreanJapaneseIndonesianPortugueseLatvianMongolianSwedishTamilTagalogFinnishNorwegianCroatianGreekPolishSwahili

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