About ShipScience Platform
ShipScience is a parcel shipping control platform that helps businesses reduce shipping costs.
ShipScience offers a suite of software and services designed to give businesses control over their parcel shipping operations and costs. The platform's core products include SimpleClaims for automating loss and damage claims, and ActiveAudit for continuous invoice auditing and dispute management. It also provides analytics tools like CarrierWatch for performance monitoring and My Next Carrier for evaluating alternative shipping providers. The platform is built on a unified data layer that consolidates information from major carriers like UPS, FedEx, and DHL. ShipScience serves various industries, including e-commerce, retail, and manufacturing. Pricing is usage-based, with a fee on recovered claims for SimpleClaims and a per-shipment cost for ActiveAudit. A free tier is available for its data platform. Support is provided via email, phone, and extensive documentation.
Pros & Cons
- Automates the process of filing and recovering funds from loss, damage, and service failure claims.
- Provides a unified data platform for cross-carrier reporting and analytics.
- Offers both software tools and expert-led professional services for contract negotiation and network strategy.
- Transparent, usage-based pricing models, including a free data platform to get started.
- Integrates with major carriers like UPS, FedEx, USPS, and DHL.
- Pricing for bundled products and enterprise features requires contacting sales.
- The platform is highly specialized for parcel shipping analytics and may be complex for businesses with simple logistics needs.
Features
Key features
Automates the entire process for filing and managing loss and damage claims with carriers.
Provides parcel invoice auditing and automated carrier dispute resolution for billing errors and service failures.
Monitors carrier time-in-transit and Service Level Agreement (SLA) performance.
Unifies shipping data from multiple carriers into a single reporting and analytics layer.
Uses a shipper's own data to find and model alternative carrier options.
An agentic AI layer to automate parcel operations and analysis.
Allows developers to build custom applications on top of ShipScience's parcel data and tools.
Additional features
Full-service carrier contract optimization and negotiation.
Scores carrier proposals to evaluate offers before signing.
Analyzes the financial impact of carriers' annual General Rate Increases on a shipper's specific profile.
A full-service engagement to design an optimal carrier network.
Provides data-driven insights into what constitutes fair market contract pricing.
Pricing
One-time purchase
- Auto-claim lost & damaged shipments
- Flexible filing: one-off, bulk, or automated
- Proof & deadlines handled automatically
- End-to-end payout reconciliation
- Full visibility dashboard & reporting
- API access & integrations
35% of verified claims & refunds. Billed only after the carrier pays.
Source: vendor pricing page →- Monitor shipments in real-time
- Automated service failures refunds
- Rate Validation & Anomaly Detection
- Custom Audit Rules & Notifications
- GL Coding & Automated Exports
- Multi-carrier support
- API access & integrations
Price is per shipment. Volume discounts available.
Source: vendor pricing page →- All SimpleClaims features
- All ActiveAudit features
- Unified parcel data layer
- Cross-product analytics
- Priority support
- Dedicated success manager
- Custom integrations & SLAs
Custom bundled rate. Contact sales for pricing.
Source: vendor pricing page →Countries & Languages
Interface languages
Billing currencies
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About ShipScience Platform
ShipScience is a parcel shipping control platform that helps businesses reduce shipping costs.
ShipScience Platform Details
ShipScience Platform's In-App Market Place
Does ShipScience Platform have an in-app market place?
Yes
How many Mini-Apps in the marketplace?
0
Mini Apps
Pricing Options
Plans
One-time purchase
- Auto-claim lost & damaged shipments
- Flexible filing: one-off, bulk, or automated
- Proof & deadlines handled automatically
- End-to-end payout reconciliation
- Full visibility dashboard & reporting
- API access & integrations
35% of verified claims & refunds. Billed only after the carrier pays.
Source: vendor pricing page →- Monitor shipments in real-time
- Automated service failures refunds
- Rate Validation & Anomaly Detection
- Custom Audit Rules & Notifications
- GL Coding & Automated Exports
- Multi-carrier support
- API access & integrations
Price is per shipment. Volume discounts available.
Source: vendor pricing page →- All SimpleClaims features
- All ActiveAudit features
- Unified parcel data layer
- Cross-product analytics
- Priority support
- Dedicated success manager
- Custom integrations & SLAs
Custom bundled rate. Contact sales for pricing.
Source: vendor pricing page →Accepted Payment Currencies
USD
Pros & Cons
- Automates the process of filing and recovering funds from loss, damage, and service failure claims.
- Provides a unified data platform for cross-carrier reporting and analytics.
- Offers both software tools and expert-led professional services for contract negotiation and network strategy.
- Transparent, usage-based pricing models, including a free data platform to get started.
- Integrates with major carriers like UPS, FedEx, USPS, and DHL.
- Pricing for bundled products and enterprise features requires contacting sales.
- The platform is highly specialized for parcel shipping analytics and may be complex for businesses with simple logistics needs.
ShipScience Platform's Support Options
Email Address
hi@shipscience.comContact
800.303.6644Documentation
https://docs.shipscience.com/docs/getting-startedShipScience Platform's Alternatives
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