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ShipTrack

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Software Status:Active

About ShipTrack

ShipTrack is a logistics management platform from Descartes Systems Group that provides comprehensive tracking solutions. It includes an Admin Portal, Dispatch Portal, Client Login, Tracking, and Contact Us features so businesses can monitor shipments efficiently and communicate effectively. This cloud-based service is easily configurable to fit the workflow, allowing users to adapt it to their specific logistics needs. With ShipTrack, users can track any shipment from anywhere, ensuring real-time visibility for better decision-making. Key capabilities: Admin Portal Dispatch Portal Client Login Tracking Contact Us Best for: logistics professionals that need to manage and track shipments effectively.

ShipTrack Details

Vendor
Descartes Systems Group
Year Launched
2018
Location
120 Randall Drive, Waterloo, ON, Canada, Ontario
Deployment
cloud
Training Options
documentation, videos, live online, in person
Countries Served
All Countries
Languages
English, Spanish, French, German, Italian, Portuguese, Dutch, Chinese, Japanese, Korean, Russian, Arabic, Turkish, Hindi
Users
Delivery Drivers, Dispatchers, Logistics Managers, Fleet Managers, Warehouse Supervisors, Operations Managers, Route Planners, Customer Service Representatives, Billing and Invoicing Specialists, Compliance Officers
Industries Served
Courier and Delivery Services, Logistics and Transportation, E-commerce, Retail (including last-mile delivery), Manufacturing, Healthcare and Medical Supply Distribution, Field Services, Freight and Cargo Management, Automotive Parts Distribution, Postal and Parcel Services
Tags
Courier, ShipTrack

ShipTrack's In-App Market Place

Does ShipTrack have an in-app market place?

Yes

How many Mini-Apps in the marketplace?

1

Mini Apps

N/A

Pricing Options

Free trial
Free version
Request a quote
Promo Offer

Accepted Payment Currencies

USD ($), EUR (€), GBP (£), CAD (C$), AUD (A$), JPY (¥), CHF (CHF), CNY (¥), INR (₹), RUB (₽)

Pros & Cons

  • Highly flexible, adaptable software for different business needs
  • Seamless mobile integration for efficient order scanning and tracking
  • Customizable web portal provides quick access to essential data
  • Fast and accurate dispatch system with real-time driver mapping
  • Excellent customer support available at all times
  • Simple interface with scanning and signature functions
  • Shortens phone call times and minimizes email dependency
  • Helps businesses optimize order management and delivery
  • Well-structured format makes it user-friendly for all
  • Handling offline errors could be improved for better reliability
  • Shipment piece count section might need simplification
  • Data entry can become cumbersome, especially during peak times
  • Once a job is created, changes cannot be made without charges
  • Installation process can be time-consuming for new users
  • Uncertainty around whether offline records are properly processed
  • Initial setup and learning curve may take extra time
  • Some recurring job entries may require extra support intervention
  • Software download time could be optimized for faster access
  • Minor refinements could further enhance overall efficiency

ShipTrack's Support Options

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