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About ShopX

ShopX is an ecommerce platform from Salesforce that powers commerce everywhere. It provides AI-driven capabilities, unified commerce, and comprehensive analytics so businesses can reach goals faster and access new revenue opportunities. With the ability to connect in-store and online operations, ShopX allows for a cohesive shopping use, improving customer engagement and satisfaction. In addition, it enables businesses to automate processes and gain insights through detailed analytics to inform strategy. Key capabilities: AI-driven capabilities unified commerce comprehensive analytics process automation customer engagement Best for: retailers and businesses that need a flexible ecommerce solution to drive growth and connect various sales channels.

ShopX Details

Vendor
Salesforce
Year Launched
Location
The Landmark @ One Market St, Ste 300, San Francisco, CA 94105, United States.
Deployment
Training Options
demo, account manager, community
Countries Served
All Countries.
Languages
Chinese, English, French, German, Italian, Japanese, Korean, Portuguese, Russian, Spanish
Users
Owner, Manager, Customer, Sales Representative
Industries Served
Retail, E-commerce, Technology, Fashion, Electronics, Beauty, Home and Garden, Sports and Fitness, Food and Beverage, Health and Wellness
Tags
eCommerce, Salesforce, online shopping, retail, customer relationship management, omnichannel, inventory management, order processing

ShopX's In-App Market Place

Does ShopX have an in-app market place?

Yes

How many Mini-Apps in the marketplace?

14

Mini Apps

1. Salesforce Commerce Cloud - A cloud-based eCommerce platform that integrates seamlessly with ShopX

offering a wide range of capabilities for online store management and customer engagement.

2. CloudCraze - A B2B eCommerce solution that allows businesses to create personalized shopping experiences for their customers

built on the Salesforce platform.

3. Yotpo - A platform that helps online businesses collect and showcase customer reviews

photos

and Q&A to build trust and drive sales.

4. LoyaltyLion - A customer loyalty and engagement platform that allows merchants to create personalized loyalty programs and target specific customer segments.

5. Nosto - An AI-powered personalization platform that provides product recommendations

content personalization

and segmentation for online stores to increase conversion rates and customer retention.

6. Bronto - An email marketing automation platform that integrates with ShopX to create targeted email campaigns

workflows

and personalized messages for customers.

Pricing Options

Free trial
Free version
Request a quote
Promo Offer

Accepted Payment Currencies

USD ($), EUR (€), GBP (£), AUD (A$), CAD (C$), JPY (¥), INR (₹), CNY (¥), RUB (₽), BRL (R$), MXN ($)

Pros & Cons

  • Integration with Salesforce CRM allows for seamless customer data management
  • Advanced analytics and reporting features provide valuable insights for decision-making
  • Personalization tools enhance customer experience and increase engagement
  • Scalable infrastructure supports growth and expansion of online storefront
  • Comprehensive security measures protect customer data and transactions
  • High cost for small businesses to use
  • Limited customization options for the user interface
  • Steep learning curve for new users
  • Lack of integration with popular third-party tools and platforms
  • Limited technical support available for troubleshooting issues.

ShopX's Support Options

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