About Shortways
Shortways is a navigation software from Shortways designed for guiding users through complex digital environments. It provides features such as interactive guides, customizable workflows, and real-time user assistance so organizations can facilitate user onboarding and improve task completion rates. Users can use the platform to create tailored content that meets specific training needs in their applications. The software supports various formats, including step-by-step walkthroughs and contextual tips, ensuring users receive the right guidance at the right time. Key capabilities: interactive guides customizable workflows real-time user assistance multi-format support analytics dashboard Best for: organizations that need to improve user engagement and training efficiency in digital platforms.
Shortways is a comprehensive digital adoption platform designed to streamline user onboarding and boost engagement within enterprise software ecosystems. Built specifically to enhance the user experience across complex platforms such as ERP, HRIS, and CRM, Shortways positions itself as an indispensable tool for organizations undergoing digital transformation or managing large-scale software deployments. At its core, the platform aims to reduce support costs and improve overall productivity by embedding real-time, contextual guidance directly into the user interface of business applications. This results in fewer help desk queries, higher user autonomy, and a smoother adoption process. The user interface of Shortways is intuitive and integrates seamlessly with enterprise systems, ensuring that employees receive immediate, role-based assistance from the moment they log in. The design is clean and non-intrusive, enabling users to access step-by-step tutorials, contextual FAQs, and notification bubbles without interrupting their workflow. The Shortways Designer tool deserves particular praise for its no-code approach, allowing administrators to build and deploy guidance content directly within the applications.
Pros & Cons
- +1. It enhances user proficiency and accelerates software adoption through step-by-step guidance and contextual help.
- +2. It improves data reliability by standardizing data entry and harmonizing processes.
- +3. It reduces the need for traditional user manuals and face-to-face training.
- +4. •
- −1. Steeper learning curve for new users
Features
Key features
- 1. Step-by-step Guides
- This feature provides interactive, on-screen tutorials that guide users through specific tasks within the software, ideal for new users or when new software versions are released.
- 2. Contextual Help
- Users can access relevant training content, such as definitions and explanations of data fields, by hovering their mouse over keywords directly within the application.
- 3. Real-time, Personalized Support
- The assistant offers support tailored to each user's language, profile, and the specific screen they are on, providing help at the exact moment it's needed.
- 4. Digitization of User Manuals and Training
- Shortways transforms traditional, lengthy manuals into engaging, interactive guides embedded within the software interface, eliminating the need for separate documents or in-person training.
- 5. Dashboards and Statistics
- Administrators can track and measure the usage of the platform, identifying popular content, areas where users need more help, and the overall effectiveness of the digital adoption strategy.
- 6. Non-Intrusive Integration
- The software integrates directly into existing applications via a simple JavaScript component or a browser extension (if needed), without requiring access to or storage of the user database, ensuring data privacy and GDPR compliance.
Additional features
- 1. Step-by-step Guides
- This feature guides and trains users, step-by-step, in carrying out a task within the software application.
- 2. Notification Bubbles
- Also known as News Bubbles or Push News, this feature informs employees directly within their business software about important events like version updates or campaigns.
- 3. FAQ
- This provides quick access to useful business procedures and files in the relevant location within the application.
- 4. Contextual Help
- This feature allows users to access training content like definitions of value lists or explanations of data by hovering over keywords.
- 5. Assistance Requests
- If users cannot find an answer, they can submit a contextualized help request directly through the software to the support team.
- 6. Search bar
- Users can enter keywords to quickly find relevant FAQ content, contextual help, step-by-step guides, or notifications.
- 7. Dashboards Statics
- This provides administrators with data and analytics on the usage of the digital adoption platform, such as most clicked FAQs and most searched steps.
- 8. Content creation
- Administrators can create and manage support content, such as step-by-step guides and contextual help, directly within the application.
Pricing
Countries & Languages
Available in
Interface languages
Billing currencies
No reviews yet
Be the first to drop a review
Alternatives to Shortways
LearningGuide Manager 7
LearningGuide Manager 7 is a performance support software/platform from Academe (PTY) Ltd designed for effective…
Mycroft
Mycroft by Mara Labs Inc. is an emerging AI-powered automation and digital interaction platform designed…
LOU
LOU is a software platform from Microsoft that provides an exploration of Microsoft products and…
Zeal Digital Adoption Platform
Zeal Digital Adoption Platform is a software platform from Zeal Technology Inc. designed to support…
About Shortways
Shortways is a navigation software from Shortways designed for guiding users through complex digital environments. It provides features such as interactive guides, customizable workflows, and real-time user assistance so organizations can facilitate user onboarding and improve task completion rates. Users can use the platform to create tailored content that meets specific training needs in their applications. The software supports various formats, including step-by-step walkthroughs and contextual tips, ensuring users receive the right guidance at the right time. Key capabilities: interactive guides customizable workflows real-time user assistance multi-format support analytics dashboard Best for: organizations that need to improve user engagement and training efficiency in digital platforms.
Shortways Details
Shortways's In-App Market Place
Does Shortways have an in-app market place?
Yes
How many Mini-Apps in the marketplace?
1
Mini Apps
N/A
Pricing Options
Accepted Payment Currencies
Usd ($), Eur (€), Gbp (£)
Pros & Cons
- 1. It enhances user proficiency and accelerates software adoption through step-by-step guidance and contextual help.
- 2. It improves data reliability by standardizing data entry and harmonizing processes.
- 3. It reduces the need for traditional user manuals and face-to-face training.
- 4. •
- 1. Steeper learning curve for new users
Shortways's Support Options
Email Address
info@shortways.comContact
+33 (0)2 43 53 18 81Documentation
https://shortways.com/white-paper/Shortways's Alternatives
LearningGuide Manager 7
LearningGuide Manager 7 is a performance support software/platform from Academe (PTY) Ltd designed for effective…
Mycroft
Mycroft by Mara Labs Inc. is an emerging AI-powered automation and digital interaction platform designed…
LOU
LOU is a software platform from Microsoft that provides an exploration of Microsoft products and…
Zeal Digital Adoption Platform
Zeal Digital Adoption Platform is a software platform from Zeal Technology Inc. designed to support…
