Sinch Engage logo

Sinch Engage

by Sinch · Since N/A
No reviews yet
ActiveAvailable globallyCloud
Quick facts
VendorSinch
Year launchedN/A
StatusActive
LocationLindhagensgatan 112 112 51 Stockholm Sweden
Countries servedGlobal
Languages5
Integrations10+
Free tierN/A
Free trialYES
Contact salesN/A

About Sinch Engage

Sinch Engage is a communication platform from Sinch that supports customer engagement through various channels. It combines messaging, voice, and video capabilities so businesses can connect with customers effectively. The platform offers tools for personalized messaging, real-time analytics, and automated workflows to improve customer interactions. Sinch Engage also provides integration with existing CRM systems, allowing for a more simplified communication process. Users can easily track engagement metrics and adjust strategies based on performance insights. Key capabilities: messaging voice calls video interactions real-time analytics integrations Best for: businesses that need to improve customer communication and engagement.

Sinch Engage by Sinch is a comprehensive customer service software platform designed to help businesses manage and enhance customer interactions across multiple messaging channels. Its primary purpose is to facilitate seamless, personalized, and efficient communication between companies and their customers by consolidating conversations from popular messaging apps into one unified platform. Key features of Sinch Engage include multi-channel messaging support (covering WhatsApp Business API, Instagram, Facebook Messenger), powerful automation capabilities, real-time customer insights, and integration with leading CRM and marketing tools. This makes it an ideal solution for enterprises and teams aiming to deliver fast, consistent, and contextual customer support. The user interface of Sinch Engage is modern, clean, and highly intuitive, which makes onboarding and daily use straightforward for agents and managers alike. The platform’s dashboard offers a well-organized overview of conversations, customer profiles, and engagement metrics, facilitating easy navigation between different communication channels. A unique design element is its customizable workspace, allowing users to tailor views and workflows according to team roles and preferences.

Pros & Cons

Pros
  • Multi-channel unification: Unifies communications from various messaging apps (WhatsApp, Facebook Messenger, Instagram, Telegram, Viber, Apple Messages for Business, Webchat) into a single platform, saving time and improving customer service efficiency.
  • Ease of Use: Generally described as user-friendly and quick to learn.
  • Chatbot Capabilities: Good for setting up and managing chatbots.
  • Account Manager Support: Positive feedback regarding dedicated account managers.
Cons
  • Login Persistence Issues: Users report frequently being logged out, leading to missed messages or delayed responses.
  • Occasional Performance Issues: The website can sometimes stop working smoothly, requiring multiple refreshes.
  • Setup Complexity: Can be challenging to set up and optimize, particularly for some channels like Telegram/Viber, and some instructions/videos are in German.
  • Lack of Telegram/Viber Staff Support: Difficulty getting assistance for account-related issues (e.g., disconnecting old phone numbers from accounts), potentially leading to data loss if a new account is required.
  • Pricing: Some users find the pricing expensive, although they acknowledge the features justify it.

Features

Key features

Rich Messaging

Send engaging messages with images, GIFs, and videos.

Automated Notifications

Schedule and send automated messages for reminders, updates, and drip campaigns.

Two-Way Conversations

Manage replies and engage directly with contacts through a unified team inbox.

Additional features

SMS & WhatsApp Platform

A single platform for managing both SMS and WhatsApp communications.

Conversion-Focused Messaging

Designed to deliver messages that get attention and results for various purposes (e.g., abandoned cart, appointment reminders).

Dedicated Numbers

Obtain local and toll-free numbers for consistent business identity.

Integrations

Native integrations with popular platforms like HubSpot, Salesforce, NetSuite, Shopify, Zoho, ActiveCampaign, BigCommerce, Epic, and Microsoft Dynamics.

RCS Support

Leverage the future of texting with RCS for richer messaging experiences.

Team Inbox

View and respond to all messages across channels in one centralized inbox.

Conversation Assignment

Assign conversations to specific team members (marketing, sales, operations).

Response Templates

Automate common responses using pre-defined templates.

Promotions & Discounts

Send targeted promotions, discounts, and deals via text.

Interactive WhatsApp Campaigns

Build campaigns on WhatsApp to reach more customers.

Personalized Messages

Send targeted, personalized messages from integrated platforms or synced customer lists.

Timely Confirmations

Send confirmations for payments, events, and appointments.

Feedback Surveys

Conduct customer feedback surveys.

Subaccounts

Invite team members and departments with custom permissions and access control.

Analytics

Track subscriber growth, click-through rates, delivery rates, and other key metrics.

Compliance

GDPR and ISO27001 compliant for data security.

Free Trial

14-day free trial available without a credit card.

Customer Support

24/7 live chat and email support.

Experience

20+ years in business with 5B+ SMS delivered yearly.

Pricing

Free trial
Free version
Request a quote
Promo Offer

Monthly plans

Basics
USD 59/mo
billed monthly
Conversations
USD 119/mo
billed monthly
Pro
USD 299/mo
billed monthly

Countries & Languages

Global
Countries served
5
Interface languages
11
Billing currencies

Interface languages

EnglishGermanPortugueseSpanishFrench

Billing currencies

🇺🇸USD🇪🇺EUR🇬🇧GBP🇦🇺AUD🇨🇦CAD🇯🇵JPY🇨🇳CNY🇮🇳INR🇷🇺RUB🇧🇷BRL🇲🇽MXN

No reviews yet

Be the first to drop a review

Alternatives to Sinch Engage

Verofax AI Customer Service Platform logo

Verofax AI Customer Service Platform

Verofax AI Customer Service Platform is a customer service software from Verofax that provides AI-driven…

Salesforce logo

Salesforce

Salesforce is a CRM software platform from Salesforce that helps companies become Agentic Enterprises where…

RightDesk logo

RightDesk

RightDesk is a monitoring software from RightCom that provides oversight on user activity. It includes…

rather.chat logo

rather.chat

Rather.chat is a customer engagement platform from Rather.chat that enables meaningful connections between the business…

intellaCX logo

intellaCX

IntellaCX is a speech intelligence software from Intella that focuses on Arabic language capabilities for…

Faridap logo

Faridap

Faridap is a software platform from Faridap that focuses on providing data management solutions. It…

Spot something wrong or outdated?

Suggest a correction — a reviewer verifies every change.

Often compared with Sinch Engage

Compare any two tools →
Verofax AI Customer Service Platform logo
Verofax AI Customer Service Platform
Marketing Automation
0.0
Salesforce logo
Salesforce
CRM
0.0
RightDesk logo
RightDesk
Customer Service
0.0
rather.chat logo
rather.chat
Conversational AI Platform
0.0