Sinch Engage

0(0 reviews)

Software Status:Active

About Sinch Engage

Sinch Engage is a communication platform from Sinch that supports customer engagement through various channels. It combines messaging, voice, and video capabilities so businesses can connect with customers effectively. The platform offers tools for personalized messaging, real-time analytics, and automated workflows to improve customer interactions. Sinch Engage also provides integration with existing CRM systems, allowing for a more simplified communication process. Users can easily track engagement metrics and adjust strategies based on performance insights. Key capabilities: messaging voice calls video interactions real-time analytics integrations Best for: businesses that need to improve customer communication and engagement.

Sinch Engage Details

Vendor

Sinch

Year Launched

N/A

Location

Lindhagensgatan 112 112 51 Stockholm Sweden

Deployment

cloud, ios, android

Training Options

documentation, videos, live online

Countries Served

All Countries

Languages

English, German, Portuguese, Spanish, French

Users

Enterprise, Communication Service Providers, Operators, Marketing Teams, Operations Teams, Customer Service Teams

Industries Served

Financial Services, Retail, Healthcare, Media & Entertainment, Telecommunication, Travel & Transport

Sinch Engage's In-App Market Place

Does Sinch Engage have an in-app market place?

Yes

How many Mini-Apps in the marketplace?

Mini Apps

N/A

Pricing Options

Free trial

Free version

Request a quote

Promo Offer

Accepted Payment Currencies

USD ($), EUR (€), GBP (£), AUD ($), CAD ($), JPY (¥), CNY (¥), INR (₹), RUB (₽), BRL (R$), MXN ($)

Pros & Cons

Multi-channel unification: Unifies communications from various messaging apps (WhatsApp, Facebook Messenger, Instagram, Telegram, Viber, Apple Messages for Business, Webchat) into a single platform, saving time and improving customer service efficiency.
Ease of Use: Generally described as user-friendly and quick to learn.
Chatbot Capabilities: Good for setting up and managing chatbots.
Account Manager Support: Positive feedback regarding dedicated account managers.

Login Persistence Issues: Users report frequently being logged out, leading to missed messages or delayed responses.
Occasional Performance Issues: The website can sometimes stop working smoothly, requiring multiple refreshes.
Setup Complexity: Can be challenging to set up and optimize, particularly for some channels like Telegram/Viber, and some instructions/videos are in German.
Lack of Telegram/Viber Staff Support: Difficulty getting assistance for account-related issues (e.g., disconnecting old phone numbers from accounts), potentially leading to data loss if a new account is required.
Pricing: Some users find the pricing expensive, although they acknowledge the features justify it.