SIP/WebRTC AI Connect (Voice, Video, Fax)

SIP/WebRTC AI Connect by Expertflow is a communication integration layer designed to bridge traditional contact center infrastructure with modern AI engines. It enables organizations to connect SIP and WebRTC-based voice, video, and fax channels to AI systems such as Google Dialogflow, Amazon Lex, Microsoft Cognitive Services, and Rasa. The platform functions as a middleware solution using a Session Border Controller (SBC) to manage secure connectivity and metadata exchange between contact centers and AI services. It supports conversational IVR development by combining automatic speech recognition and natural language understanding, allowing businesses to automate customer interactions or enhance live agent support. The system also extends into advanced capabilities such as voice biometrics, transcription, translation, emotion detection, and abusive language detection. For video-enabled channels, it integrates face recognition APIs, while fax communication can be processed using OCR and natural language processing for data extraction. The solution is particularly suited for enterprises seeking flexible, multi-engine AI orchestration across cloud and on-prem environments.