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SM IT Monitoring

by Seti Security and Internet Technology · Since 2002
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Active1+ countriesCloud
Quick facts
VendorSeti Security and Internet Technology
Year launched2002
StatusActive
LocationRua Maria Umbelina da Silva,665, Jaraguá do Sul, SC, Brazil, 89254632
Countries served1+
Languages13
IntegrationsN/A
Free tierNO
Free trialNO
Contact salesYES

About SM IT Monitoring

SM IT Monitoring by Seti Segurança e Tecnologia na Internet LTDA is a comprehensive, all-in-one platform designed to simplify IT operations for small to medium-sized organizations by combining asset management, helpdesk services, and real-time infrastructure monitoring into a single system.

SM IT Monitoring by Seti Segurança e Tecnologia na Internet LTDA is a comprehensive, all-in-one platform designed to simplify IT operations for small to medium-sized organizations by combining asset management, helpdesk services, and real-time infrastructure monitoring into a single system. Its unified dashboard provides a clear overview of network health, inventory, and support tickets, allowing teams to manage their entire IT environment without relying on multiple tools. The platform stands out for its proactive monitoring capabilities, tracking detailed hardware and software metrics such as CPU performance, temperature, and database activity, while also integrating SLA-driven helpdesk functions that link issues directly to specific assets. A unique feature is the Corporate TV module, which transforms IT data into visual displays for organizational use, extending its value beyond traditional IT departments. SM IT Monitoring performs reliably in continuous environments, delivering timely alerts and maintaining responsiveness even with complex network data. Its compatibility with various systems and ability to process generic log files make it adaptable to diverse infrastructures, including legacy setups.

Pros & Cons

Pros
  • It adds a visual layer to IT infrastructure that most tools simply leave out
  • It combines helpdesk, asset tracking, and monitoring in one place, reducing software clutter
  • It can track details like temperature and printer ink, which feels very practical
Cons
  • Support may feel less accessible for teams outside Portuguese-speaking regions
  • The interface works well, but it does not have the polished look of newer SaaS tools
  • Setting up logs and uncommon hardware can take more effort than a plug-and-play system

Features

Key features

360º Infrastructure Monitoring

Provides 24x7 real-time visualization of the health of hardware, software, databases, and virtual machines in a single interface.

Intelligent Asset Inventory

Automatically detects new devices inserted into the network and segments them into logical groups like workstations, printers, or virtual machines.

Integrated Corporate TV

Features a unique module to create and broadcast customizable information schedules across departmental displays for real-time reporting.

Multi-Channel Alerting System

Triggers proactive notifications via a dedicated Android/iOS app, SMS, or email when anomalies are detected to prevent operational impact.

SLA-Driven Helpdesk

Combines a service portal with a flexible knowledge base to manage technical demands and monitor service availability agreements.

Additional features

Centralized IT Management

Offers a single interface to manage all IT infrastructure resources, including hardware, software, and service contracts.

Real-Time Hardware Monitoring

Tracks critical hardware resources such as CPU load, RAM usage, temperature, and disk space to ensure system stability.

Software and Database Monitoring

Monitors the performance and health of various databases including MySQL, MsSQL, Oracle, and Caché.

Automatic Device Discovery

Scans the network to automatically identify and register new devices as they are added to the environment.

Asset Segmentation

Organizes inventory data into specific groups by operating system, hardware type, or installed software for better reporting.

Helpdesk Call Center

Provides a centralized environment for problem-solving, ticket organization, and technical demand management.

SLA Contract Adjustments

Monitors and adjusts service level agreements to ensure IT services meet predefined availability targets.

Customizable Service Portal

Offers an exclusive web portal integrated with email for users to submit and track support requests.

Knowledge Base

Features a flexible repository for technical documentation and common troubleshooting solutions.

Corporate TV Scheduling

Allows for the creation of multiple content schedules to be displayed on TVs in different company departments.

Pricing

Free trial
Free version
Request a quote
Promo Offer

Countries & Languages

1
Countries served
13
Interface languages
14
Billing currencies

Available in

All Countries.

Interface languages

EnglishSpanishGermanFrenchItalianPortugueseDutchRussianChineseJapaneseKoreanArabicHindi.

Billing currencies

🇺🇸USD🇪🇺EUR🇬🇧GBP🇯🇵JPY🇦🇺AUD🇨🇦CAD🇨🇭CHF🇨🇳CNY🇸🇪SEK🇳🇴NOK🇩🇰DKK🇰🇷KRW🇸🇬SGD🇮🇳INR

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