About SmartAction
SmartAction is a virtual agent platform for customer service across voice, chat, and SMS. It uses NLU and NLG to understand requests and generate responses, supports multilingual interactions, and integrates with contact center systems. Teams can customize workflows, build intents, and monitor performance with analytics. The platform is designed to reduce call volume while improving response times. Key capabilities: Omnichannel virtual agents for voice and chat NLU and NLG for natural interactions Intent building and workflow customization Analytics and reporting on customer interactions Integrations with contact center platforms Best for: Contact centers automating routine support.
SmartAction Details
SmartAction's In-App Market Place
Does SmartAction have an in-app market place?
Yes
How many Mini-Apps in the marketplace?
1
Mini Apps
N/A
Pricing Options
Accepted Payment Currencies
USD ($), EUR (€), GBP (£), JPY (¥), AUD (A$), CAD (C$), CHF (CHF), CNY (¥), SEK (kr), NZD (NZ$), SGD ($)
Pros & Cons
- The deployment process is made very straightforward by the SmartAction team, facilitating smooth automation of customer interactions.
- Setup is efficient, even with some initial questions, ensuring a great overall experience.
- Automation significantly reduces task traffic, allowing Customer Support Engineers (CSEs) to tackle more complex inquiries.
- Enhances customer experience by enabling quick problem resolution without long wait times.
- Some aspects of implementation were not immediately obvious, potentially due to users’ limited deployment experience.
SmartAction's Support Options
Email Address
support@smartaction.comContact
310-776-9200