About SmartAction Omni-bot
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SmartAction Omni-bot Details
Vendor
Capacity
Year Launched
2017
Location
6665 Delmar Blvd, Ste 3000, University City, Missouri 63130, US
Deployment
cloud
Training Options
videos, demo
Countries Served
All Countries
Languages
English, Spanish, French, German, Italian, Portuguese, Japanese, Korean, Chinese
Users
Customer Support Agents, IT Support Specialists, HR Professionals, Sales Representatives, Marketing Professionals, Operations Managers, Helpdesk Staff, Call Center Agents, Recruiters, Knowledge Management Specialists
Industries Served
Financial Services, Healthcare, Higher Education, Real Estate, Retail, Technology, Manufacturing, Telecommunications, Insurance, Government Agencies
Tags
Conversational AI, Capacity
SmartAction Omni-bot's In-App Market Place
Does SmartAction Omni-bot have an in-app market place?
Yes
How many Mini-Apps in the marketplace?
1
Mini Apps
N/A
Pricing Options
Free trial
Free version
Request a quote
Promo Offer
Accepted Payment Currencies
USD ($), EUR (€), GBP (£), AUD (A$), CAD (C$), JPY (¥), CNY (¥), INR (₹), RUB (₽), BRL (R$), MXN ($)
Pros & Cons
- Omnichannel Support: Handles chat, voice, email, SMS, and social media seamlessly for consistent customer experience.
- Efficiency Boost: Automates inquiries and workflows, reducing manual effort and increasing productivity.
- Customizable: Fully adaptable branding, workflows, and integrations with 250+ apps.
- Faster Resolutions: Resolves 90% of inquiries instantly, cutting wait times and improving self-service.
- Diverse Features: Supports email automation, smart social moderation, and skills-based call routing for better engagement.
- Proven Track Record: Trusted by 19,000+ organizations and has facilitated 36.3B+ interactions.
- Complex Setup: Requires significant integration and customization efforts for full functionality.
- Data Security Challenges: Ensuring data protection might demand robust safeguards and oversight.
- Learning Curve: Users may need time to master advanced features and integrations.
SmartAction Omni-bot's Support Options
Contact
+1 314-502-9412