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SmartCrowd

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Software Status:Active

About SmartCrowd

SmartCrowd is a crowdsourced customer use software from Limitless that enables brands to use passionate advocates for on-demand customer support. It provides features for onboarding new customers, resolving cases, and training AI models so organizations can effectively manage customer interactions. This platform supports various aspects of customer success and support through its community-driven approach. SmartCrowd assists businesses in utilizing crowd intelligence to drive efficient service delivery and improve customer satisfaction. Key capabilities: Onboard new customers Resolve cases Train the AI models Customer support Customer success Best for: organizations that need scalable and effective customer use solutions.

SmartCrowd Details

Vendor
Limitless
Year Launched
2016
Location
Ashton, Hillbrow Road, Esher, Surrey, United Kingdom, KT10 9UD
Deployment
cloud
Training Options
videos, demo
Countries Served
All Countries
Languages
English, Spanish, French, German, Italian, Portuguese, Russian, Japanese, Chinese
Users
Customer Support Managers, CX (Customer Experience) Directors, Contact Center Operations Managers, Digital Transformation Leads, Outsourcing Managers, GigCX Experts (Freelance Support Agents), AI Training/Data Annotation Specialists, Community Managers, Brand Engagement Specialists, Technical Support Representatives
Industries Served
Technology, E-commerce, Consumer Goods, Telecommunications, Beauty and Cosmetics, Financial Services, Software and SaaS, Retail, Travel and Hospitality, Media and Entertainment
Tags
Customer Service, Limitless

SmartCrowd's In-App Market Place

Does SmartCrowd have an in-app market place?

Yes

How many Mini-Apps in the marketplace?

1

Mini Apps

N/A

Pricing Options

Free trial
Free version
Request a quote
Promo Offer

Accepted Payment Currencies

USD ($), EUR (€), GBP (£), JPY (¥), CAD (C$), AUD (A$), CHF (CHF), CNY (¥), SEK (kr), NZD (NZ$), KRW (₩), SGD (S$), HKD (HK$), NOK (kr), MXN (Mex$), INR (₹), RUB (₽), ZAR (R), BRL (R$), TRY (₺), AED (د.إ), SAR (﷼).

Pros & Cons

  • Highly Flexible Engagement Model: Allows customization of customer entry points and CRM integration.
  • Strong GigCX Implementation: Helps businesses scale customer support efficiently.
  • Impressive Crowd Onboarding & Training: Ensures well-prepared customer support representatives.
  • Smooth Chat Experience for Customers: Easy and intuitive interaction, highly praised by users.
  • 24/7 Customer Support Availability: Transition from limited hours to always-on assistance.
  • Continuous Feature Enhancements: Actively improves based on customer feedback.
  • Few Initial Missing Features: Some functionalities like beauty advisor integration and sales tracking were added later.
  • Limited Need for Escalations: While only a minor drawback, seamless integration with Genesys is still in development.

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