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Smartwerks

by Smartwerksusa · Since 1980
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ActiveAvailable globallyCloud
Quick facts
VendorSmartwerksusa
Year launched1980
StatusActive
Location4625 East Bay Dr, Suite 201, Clearwater, FL 33764, US
Countries servedGlobal
Languages6
IntegrationsN/A
Free tierN/A
Free trialN/A
Contact salesYES

About Smartwerks

SMARTWERKS by SMARTWERKSUSA is a retail POS system designed to support small to medium-sized businesses with sales processing, inventory management, and customer engagement.

SMARTWERKS by SMARTWERKSUSA is a retail POS system designed to support small to medium-sized businesses with sales processing, inventory management, and customer engagement. Its primary purpose is to provide a reliable and efficient point-of-sale platform that integrates essential retail operations into one system. Key features typically include transaction processing, inventory tracking, customer relationship management, reporting tools, and multi-store management. The software is particularly suited for retailers seeking a stable, on-premise solution with strong functionality.

Pros & Cons

Pros
  • It handles the specific quirks of furniture and mattress shops much better than generic retail systems.
  • You can jump between stores on your phone or laptop without needing to be physically on-site.
  • The setup is designed to grow with you, making it easy to open store number five or six.
  • Having a real person available 24/7 for support is a massive lifesaver when things go sideways.
  • The inventory tracking is so tight you’ll know exactly where every single high-ticket item is located.
Cons
  • The interface looks a bit dated compared to some of the sleek, modern apps coming out today.
  • Since it’s cloud-based, a bad internet connection at the store could bring your sales to a halt.
  • The sheer number of features might feel overwhelming for a very small shop with just one employee.
  • It focuses heavily on big-ticket items, so it might not be the best fit for high-volume boutiques.
  • You’ll likely need a demo to understand everything, as the deep settings have a bit of a learning curve.

Features

Key features

Industry-Specific Tailoring

The software provides specialized tools designed specifically for the furniture, mattress, appliance, and jewelry retail sectors.

Unified Multi-Store Management

Being cloud-based, the system allows owners to monitor and control inventory and sales across multiple locations from a single interface.

Comprehensive Inventory Lifecycle Tracking

Users can manage products from the initial purchase order through serial number tracking and warehouse transfers to the final delivery.

Integrated Rewards and Referrals

The system includes built-in loyalty tools to incentivize repeat business and customer word-of-mouth marketing.

24/7 Experienced Support

Smartwerks offers around-the-clock expert assistance to ensure businesses stay operational without relying on automated links or manuals.

Robust Serial Number Tracking

The software maintains a detailed history of specific items from arrival to sale or return to ensure high-value inventory accuracy.

Additional features

Sales Processing

Simplifies the checkout experience to reduce customer wait times and capture essential buyer data.

Reseller Flexibility

Offers scalable tools that allow new vendors to enter the specialty market and grow their revenue quickly.

Inventory Optimization

Analyzes stock levels to help owners purchase the right amount of product and improve cash flow.

Employee Performance Tracking

Monitors staff activity and sales figures to identify top performers and areas needing coaching.

Data-Driven Reporting

Replaces guesswork with concrete analytics to inform better buying and selling strategies.

Multi-Location Synchronization

Streamlines the management of various store branches through centralized ordering and transfer procedures.

Time Clock App

Records employee working hours while simultaneously calculating earned commissions and spiffs.

Work Order Management

Handles customer repairs efficiently by tracking serial numbers and service history.

EMV Chip Card Acceptance

Provides a secure payment environment that protects the business from credit card chargeback fees.

Cloud-Based Accessibility

Allows business owners to manage operations from any location without worrying about server maintenance or backups.

Purchase Orders

Automates the procurement process to keep stock levels consistent with demand.

Delivery Processing

Manages the logistics of getting sold products from the warehouse to the customer’s home.

Barcode Integration

Speeds up inventory counts and sales by using scanning technology for product identification.

Customer Directory

Maintains a detailed database of client history and contact information for personalized marketing.

Sales Quotes

Allows staff to provide formal pricing estimates to customers before a final purchase is made.

Pricing

Free trial
Free version
Request a quote
Promo Offer

Countries & Languages

Global
Countries served
6
Interface languages
16
Billing currencies

Interface languages

EnglishSpanishFrenchDutchItalianGerman

Billing currencies

🇺🇸USD🇪🇺EUR🇬🇧GBP🇦🇺AUD🇨🇦CAD🇯🇵JPY🇨🇭CHF🇨🇳CNY🇮🇳INR🇷🇺RUB🇧🇷BRL🇲🇽MXN🇰🇷KRW🇿🇦ZAR🇮🇱ILS🇸🇦SAR

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