About SnapSupport
SnapSupport is a support software from SnapSupport [designed for managing customer service requests]. It combines real-time chat, ticketing system, and comprehensive analytics so teams can efficiently address customer inquiries. The platform supports multiple communication channels, ensuring customers receive timely responses. Additionally, SnapSupport offers customizable workflows to match specific business needs. With reliable reporting features, organizations can track performance metrics and customer satisfaction scores over time. Key capabilities: real-time chat ticket management analytics dashboard customizable workflows multi-channel support Best for: customer service teams that need to manage and resolve customer issues effectively.
SnapSupport is a highly capable Field Service Management and Remote Support platform that stands out due to its adoption of cutting-edge technology, specifically AI-driven assistance and AR-enabled live video for real-time remote troubleshooting. Founded in 2017 and later acquired by Harvest Technology Group, it provides a comprehensive feature set for field operations, including work order management, dispatch, scheduling, and invoicing, all accessible via robust mobile applications. Its strengths lie in improving first-time fix rates and collaboration efficiency through visual support. However, potential users should note its relatively small employee size and the lack of a publicly documented API, which may limit deep customization and extensive third-party integration beyond the publicly listed major platforms like Salesforce and SAP. It is an excellent choice for businesses looking for a mobile-first, tech-forward solution to modernize their field service and maintenance operations.
Pros & Cons
- +Offers tailored workflows for diverse service businesses.
- +Provides a full set of tools covering field operations
- +Offers dedicated mobile apps for Android and iOS
- +Utilizes AI-driven assistance and AR-enabled live video for superior real-time remote support.
- −It does not have public API for custom integration
- −There is no listed public integrations
- −Lacks public pricing information
Features
Key features
- Work Order Management
- Tools to easily create, track, manage, and close service job tickets for field technicians.
- Dispatch Management
- Allows managers to assign jobs and route service requests to the most appropriate field staff in real-time.
- Maintenance Scheduling
- Enables the planning, scheduling, and tracking of recurring or preventive maintenance tasks for equipment and assets.
- AI-driven Assistance & Visual Issue Reporting
- Uses Artificial Intelligence to provide real-time recommendations and allows users to easily report issues using photos and videos for better context.
- AR-enabled Live Video
- Technicians or customers can use a mobile device or AR glasses (like Google Glass) to share a live, hands-free video feed with remote experts for immediate, guided troubleshooting.
Additional features
- Work Order Management
- Create, track, manage, and close service job tickets.
- Dispatch Management
- Assign and route jobs to field staff efficiently.
- Scheduling
- Manage the calendar and timing of all service appointments.
- Maintenance Scheduling
- Plan and schedule recurring or preventive maintenance tasks.
- Routing
- Optimize travel paths and routes for technicians to save time.
- Job Tracking
- Monitor the real-time progress of ongoing jobs.
- Time Clock / Time Tracking
- Record and monitor technician work hours and job duration.
- Technician Management
- Oversee and assign tasks to the field technician team.
- Customer Database
- Maintain detailed records of all customer and contact information.
- Contract Management
- Manage customer service agreements and contracts.
- Service History Tracking
- Keep a log of all past services performed for a customer or asset.
- Self Service Portal
- Allows customers to log issues, find answers, and check ticket status independently.
- Billing & Invoicing
- Generate and manage accurate customer invoices.
- Quotes / Estimates
- Create and send professional job quotes to customers.
- Payment Collection in the Field
- Process and record payments on-site via the mobile app.
Pricing
Countries & Languages
Interface languages
Billing currencies
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About SnapSupport
SnapSupport is a support software from SnapSupport [designed for managing customer service requests]. It combines real-time chat, ticketing system, and comprehensive analytics so teams can efficiently address customer inquiries. The platform supports multiple communication channels, ensuring customers receive timely responses. Additionally, SnapSupport offers customizable workflows to match specific business needs. With reliable reporting features, organizations can track performance metrics and customer satisfaction scores over time. Key capabilities: real-time chat ticket management analytics dashboard customizable workflows multi-channel support Best for: customer service teams that need to manage and resolve customer issues effectively.
SnapSupport Details
SnapSupport's In-App Market Place
Does SnapSupport have an in-app market place?
Yes
How many Mini-Apps in the marketplace?
1
Mini Apps
N/A
Pricing Options
Accepted Payment Currencies
USD ($), EUR (€), GBP (£)
Pros & Cons
- Offers tailored workflows for diverse service businesses.
- Provides a full set of tools covering field operations
- Offers dedicated mobile apps for Android and iOS
- Utilizes AI-driven assistance and AR-enabled live video for superior real-time remote support.
- It does not have public API for custom integration
- There is no listed public integrations
- Lacks public pricing information
SnapSupport's Support Options
Email Address
hello@snapsupport.ioSnapSupport's Alternatives
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