SoftBCom Contact Center logo

SoftBCom Contact Center

0(0 reviews)
Software Status:Active

About SoftBCom Contact Center

[API Error: HTTPSConnectionPool(host='api.openai.com', port=44]

SoftBCom Contact Center Details

Vendor
SoftBCom
Year Launched
2015
Location
Schiffbauerdamm 19, Berlin, 10117, DE
Deployment
cloud, on premise, linux
Training Options
documentation, videos, live online, in person
Countries Served
Germany
Languages
English, German
Users
1. Manager, 2. Customer Service Representative, 3. IT Administrator, 4. Sales Representative, 5. Quality Assurance Analyst.
Industries Served
Contact-Center, Retail, Industrial producers, DIY, Banks, Automobile branch
Tags
Contact Center, SoftBCom

SoftBCom Contact Center's In-App Market Place

Does SoftBCom Contact Center have an in-app market place?

Yes

How many Mini-Apps in the marketplace?

1

Mini Apps

N/A

Pricing Options

Free trial
Free version
Request a quote
Promo Offer

Accepted Payment Currencies

Usd ($), Eur (€), Gbp (£), Aud (A$), Cad (C$), Jpy (¥), Chf (chf), Cny (¥), Rub (руб), Inr (₹), Mxn ($)

Pros & Cons

  • streamlined workflows, and a more holistic view of customer interactions for agents.
  • SoftBCom's support as "competent and fast," contrasting it favorably with global players.
  • Supporting a wide range of digital channels alongside traditional contact center features
  • The inclusion of AI for email and voice classification indicates a focus on leveraging technology to automate routine tasks
  • Offering both on-premise and cloud-based WFM provides flexibility and tools for optimizing staffing, scheduling, and agent performance
  • a comprehensive "all-in-one" system can also be complex to implement, configure, and learn, potentially requiring significant training and setup time.
  • businesses outside the listed industries (Retail, Industrial, DIY, Banks, Automobile) might find the platform less tailored to their specific needs.

SoftBCom Contact Center's Support Options

SoftBCom Contact Center's Alternatives