Software Assistenza

Provides an all-in-one platform accessible via the cloud to manage customer technical assistance, electronic invoicing, and warehouse operations.

Efficiently manage incoming customer support requests and issues from initiation to resolution.

Streamline the scheduling, dispatching, and management of technical service calls and on-site visits for your technicians.

Technicians can manage interventions, view event planning, and send PDF intervention reports to customers directly from their Android and iOS smartphones and tablets.

Grant customers reserved access through a mobile app and the software itself to check the status of their interventions or request new assistance.

Technicians can collect customer signatures directly on their mobile devices for intervention reports, ensuring quick and paperless documentation.

Track and manage the various costs associated with each technical intervention, helping to optimize expenses.

Oversee and control your product and equipment inventory, ensuring parts are available when needed for interventions.

Keep detailed records of all products, equipment, and plants you service or manage.

(Available in the Premium version) Utilize barcodes for efficient tracking and management of items in the warehouse.

Create and send electronic invoices, including those for Public Administration (PA) and Business-to-Business (B2B) transactions (included in Enterprise and Premium versions).

Quickly create invoices by importing data from existing offers, orders, or delivery notes, saving time.

Create, manage, and track estimates for services and products, as well as delivery notes for outgoing items.

(Available in Enterprise and Premium versions) Manage basic financial entries and cash flow, with bank movements included in the Premium version.

Automate payment reminders and manage customer payment schedules to ensure timely collections.

Easily share financial data, particularly electronic invoices, with your accountant to streamline accounting processes and potentially reduce costs.

Create and manage individual profiles for technicians, assigning specific access permissions to different sections of the software.

(Available in Enterprise and Premium versions) Maintain organized schedules for interactions with both customers and suppliers.

(Available in the Premium version) Create and manage different price lists for your products and services.

Organize and schedule events and tasks, providing a clear overview of upcoming activities.

(Available in Professional and higher versions) Manage recurring events or series of tasks efficiently.

(Available in Professional and higher versions) Account for technician holidays when planning and scheduling interventions.

Work from anywhere on various devices including Windows, Linux, MAC computers, as well as tablets and smartphones.

Features an intuitive and easy-to-use design, making the software simple to navigate and operate.

The software is constantly and automatically updated with the latest features and improvements, including mobile app notifications.

Your data is kept safe in an ISO 27001 certified cloud environment, protected by a 256-bit SSL connection certificate and automatic daily backups.

Access direct assistance from Software Assistenza's team via telephone, support tickets, and online chat directly within the management system.