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Software Assistenza

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Software Status:Active

About Software Assistenza

Software Assistenza is a support software platform from Labonext that provides assistance for managing business operations in the cloud. It combines mission-based organization, client interaction management, and reporting features so users can effectively track and support their projects. The platform simplifies the process of requesting consultations and conducting free analyses. Software Assistenza is designed to help businesses simplify their support efforts and improve client engagement. Key capabilities: mission tracking client management reporting tools consultation requests analytics support Best for: businesses that need effective support management and client interaction solutions.

Software Assistenza Details

Vendor
Labonext
Year Launched
2004
Location
Via Giuseppe Romita, 11, Santeramo in Colle, Bari 70029, IT
Deployment
cloud
Training Options
documentation
Countries Served
All Countries
Languages
English, Italian
Users
technicians, technical support teams, warehouse managers, invoicing staff, IT service providers, customer service teams, operations managers, business owners, financial advisors, administrators
Industries Served
Technical support, IT services, facility maintenance, electronics repair, HVAC, field services, warehouse management, professional services, small and medium enterprises (SMEs), business automation
Tags
Customer Service, Software Assistenza, PcHelpSoft

Software Assistenza's In-App Market Place

Does Software Assistenza have an in-app market place?

Yes

How many Mini-Apps in the marketplace?

1

Mini Apps

N/A

Pricing Options

Free trial
Free version
Request a quote
Promo Offer

Accepted Payment Currencies

USD ($), EUR (€), GBP (£), JPY (¥), AUD (A$), CAD (C$), CHF (Fr), CNY (¥), SEK (kr), NZD (NZ$), KRW (₩), HKD (HK$), NOK (kr), INR (₹), MXN (Mex$), SGD (S$), RUB (₽), ZAR (R), BRL (R$), TRY (₺)

Pros & Cons

  • Comprehensive All-in-One: Manages customer technical assistance, electronic invoicing, and warehouse in one integrated cloud system.
  • Mobile Functionality: Native Android and iOS apps for technicians and customer access, enabling on-the-go work and real-time updates.
  • Strong Security: ISO 27001 certified cloud, 256-bit SSL, and daily backups ensure data safety.
  • Real-time Customer Support: Offers direct support via phone, tickets, and online chat within the system, praised by users for responsiveness.
  • Modular & Scalable: Offers various plans (TECH, PROFESSIONAL, ENTERPRISE, PREMIUM) with increasing features, allowing businesses to choose based on needs and upgrade as they grow.
  • Feature Tiering: More advanced features like barcode management, full financial tracking (First Note with bank movements), and advanced scheduling are restricted to higher-priced plans.
  • Pricing for Additional Users/Modules: While prices are per month, additional users or modules beyond the base are subject to extra fees (€5/month per 5 users).

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