Software Assistenza

Additional features

Complete Cloud Management System

Provides an all-in-one platform accessible via the cloud to manage customer technical assistance, electronic invoicing, and warehouse operations.

Customer Ticket Management

Efficiently manage incoming customer support requests and issues from initiation to resolution.

Technician Intervention Coordination

Streamline the scheduling, dispatching, and management of technical service calls and on-site visits for your technicians.

Mobile App for Technicians

Technicians can manage interventions, view event planning, and send PDF intervention reports to customers directly from their Android and iOS smartphones and tablets.

Customer Access via App & Software

Grant customers reserved access through a mobile app and the software itself to check the status of their interventions or request new assistance.

On-App Signature for Reports

Technicians can collect customer signatures directly on their mobile devices for intervention reports, ensuring quick and paperless documentation.

Cost Management for Interventions

Track and manage the various costs associated with each technical intervention, helping to optimize expenses.

Warehouse Inventory Management

Oversee and control your product and equipment inventory, ensuring parts are available when needed for interventions.

Product, Equipment, and Plant Management

Keep detailed records of all products, equipment, and plants you service or manage.

Barcode Management

(Available in the Premium version) Utilize barcodes for efficient tracking and management of items in the warehouse.

Electronic Invoicing (PA & B2B)

Create and send electronic invoices, including those for Public Administration (PA) and Business-to-Business (B2B) transactions (included in Enterprise and Premium versions).

Invoice Generation from Other Documents

Quickly create invoices by importing data from existing offers, orders, or delivery notes, saving time.

Estimate and Delivery Note Management

Create, manage, and track estimates for services and products, as well as delivery notes for outgoing items.

First Note (Basic Accounting)

(Available in Enterprise and Premium versions) Manage basic financial entries and cash flow, with bank movements included in the Premium version.

Payment Reminders & Schedule

Automate payment reminders and manage customer payment schedules to ensure timely collections.

Data Sharing with Accountants

Easily share financial data, particularly electronic invoices, with your accountant to streamline accounting processes and potentially reduce costs.

Technician Profile Management

Create and manage individual profiles for technicians, assigning specific access permissions to different sections of the software.

Customer and Supplier Schedule

(Available in Enterprise and Premium versions) Maintain organized schedules for interactions with both customers and suppliers.

Price List Management

(Available in the Premium version) Create and manage different price lists for your products and services.

Planning with Event Management

Organize and schedule events and tasks, providing a clear overview of upcoming activities.

Event Series Management

(Available in Professional and higher versions) Manage recurring events or series of tasks efficiently.

Technical Holiday Management

(Available in Professional and higher versions) Account for technician holidays when planning and scheduling interventions.

Cross-Platform Accessibility

Work from anywhere on various devices including Windows, Linux, MAC computers, as well as tablets and smartphones.

User-Friendly Interface

Features an intuitive and easy-to-use design, making the software simple to navigate and operate.

Automatic Updates

The software is constantly and automatically updated with the latest features and improvements, including mobile app notifications.

Secure Cloud Environment

Your data is kept safe in an ISO 27001 certified cloud environment, protected by a 256-bit SSL connection certificate and automatic daily backups.

Real-time Customer Service & Support

Access direct assistance from Software Assistenza's team via telephone, support tickets, and online chat directly within the management system.