Sorry logo

Sorry

by SorryApp · Since 2014
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ActiveAvailable globallyCloud
Quick facts
VendorSorryApp
Year launched2014
StatusActive
LocationMclarens, Penhurst House, 352-6 Battersea Park Road London SW11 3BY United Kingdom
Countries servedGlobal
Languages1
Integrations12+
Free tierNO
Free trialYES
Contact salesYES

About Sorry

Sorry is a focused status page and incident communication platform designed to help organizations keep customers and internal teams informed during outages, maintenance events, and product updates.

Sorry is a focused status page and incident communication platform designed to help organizations keep customers and internal teams informed during outages, maintenance events, and product updates. Developed by SorryApp LTD, the software emphasizes simplicity, speed, and seamless integration with existing operational workflows. It enables teams to publish public and private status pages, share real-time incident progress, and proactively announce maintenance schedules, all from a unified interface. One of its strongest aspects is the clear incident lifecycle management that guides teams through investigating, identifying, and resolving issues while maintaining consistent communication. The platform also supports changelogs and collections, allowing multiple status pages to be managed centrally with subscriber control and component-level notifications. Integrations with monitoring and collaboration tools make it easy to automate updates and reduce manual work. Overall, Sorry suits SaaS providers, DevOps teams, and digital service organizations that prioritize transparent communication and customer trust. While it is intentionally streamlined and not overloaded with features, this focus makes it effective for companies that need a dedicated, reliable status communication solution without adopting a complex all-in-one incident management suite.

Pros & Cons

Pros
  • Provides clear real-time incident updates that strengthen customer transparency.
  • Streamlined workflow simplifies incident lifecycle communication management.
  • Supports both public and private status pages for external and internal audiences.
  • Integrates with monitoring tools to automate status updates efficiently.
  • Centralized collections help manage multiple services from one unified dashboard.
Cons
  • Limited feature scope may not satisfy teams needing full ITSM capabilities.
  • Relies heavily on integrations for automated monitoring-driven updates.
  • Does not provide deep service dependency mapping for complex infrastructures.
  • Limited built-in analytics depth beyond core incident and uptime metrics.
  • May require external tools for broader DevOps workflow orchestration needs.

Features

Key features

Public Status Pages

Provides real-time public system status updates to build user trust.

Private Status Pages

Enables internal-only incident visibility with SSO authentication support.

Incident Lifecycle Workflow

Guides teams through investigating, identified, and recovering stages.

Maintenance Communication

Announces scheduled maintenance windows proactively to users.

Changelog Publishing

Shares product changes, fixes, and announcements in a structured timeline.

Status Page Collections

Centralizes multiple status pages into one branded unified experience.

Subscriber Management

Allows users to subscribe and manage notifications across services.

Additional features

Changelog Feed

Central hub for feature releases, fixes, and service announcements.

Component Subscriptions

Users subscribe to specific service components for alerts.

Email Notifications

Automated email alerts for incidents and maintenance events.

Chat Notifications

Sends alerts to Slack, Microsoft Teams, and Google Chat channels.

Custom Domain Support

Allows hosting status pages on branded domains.

REST API

Programmatic control and automation of status updates and workflows.

Status API

External API access to fetch real-time system status programmatically.

Incident Metrics

Provides analytics on incident frequency and response performance.

Role-Based Access Control

Controls permissions for different team members.

Team Member SSO

Enables secure login using any SAML identity provider.

Collections Dashboard

Single interface for viewing all status pages simultaneously.

Unified Subscriber View

Consolidates subscriber data for easier communication management.

Pricing

Free trial
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Countries & Languages

Global
Countries served
1
Interface languages
18
Billing currencies

Interface languages

English

Billing currencies

🇺🇸USD🇪🇺EUR🇬🇧GBP🇯🇵JPY🇦🇺AUD🇨🇦CAD🇨🇭CHF🇸🇪SEK🇳🇴NOK🇩🇰DKK🇨🇳CNY🇭🇰HKD🇮🇳INR🇸🇬SGD🇰🇷KRW🇲🇽MXN🇧🇷BRL🇿🇦ZAR

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