Splunk On-Call logo

Splunk On-Call

by Splunk · Since 2003
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ActiveAvailable globallyCloud
Quick facts
VendorSplunk
Year launched2003
StatusActive
Location250 Brannan Street San Francisco, CA 94107 phone: +1 415.848.8400 secure fax: +1 415.738.5456
Countries servedGlobal
Languages1
Integrations16+
Free tier
Free trial
Contact sales

About Splunk On-Call

Splunk On-Call is an incident response software from Splunk that helps manage and automate incident resolution. It includes automated scheduling, intelligent routing, and machine learning capabilities so organizations can reduce downtime and improve response times. Splunk On-Call integrates with a flexible data platform offered as a service, unifying security and observability for better insight into incidents. The platform also allows users to explore a vast library of 2,000+ Splunk apps and add-ons for additional functionality. Key capabilities: automated scheduling intelligent routing machine learning flexible data platform integrations Best for: IT teams that need to improve incident response and manage operational incidents efficiently.

Splunk On-Call stands out as a robust and comprehensive incident management platform that streamlines the process of responding to and resolving service outages. Its user-friendly interface, coupled with a rich set of features, makes it a valuable asset for IT operations teams of all sizes. Splunk On-Call is primarily available as a cloud-based solution. This means that organizations can access and use the platform from anywhere with an internet connection, eliminating the need for on-premises infrastructure At the heart of Splunk On-Call is its ability to automate key incident response processes. From automated incident routing and escalation policies to post-incident reviews, the platform significantly reduces the time and effort required to manage incidents. This not only improves response times but also helps to prevent incidents from escalating into major outages. One of the standout features of Splunk On-Call is its on-call scheduling capabilities. The platform allows for flexible scheduling options, including rotations, overrides, and escalation policies, ensuring that the right people are on call at the right time.

Pros & Cons

What users like
  • +Automation: Reduces manual intervention for incident response.
  • +Mobile Access: Full incident management via mobile apps.
  • +Robust Reporting: Provides insightful metrics to improve processes.
  • +Machine Learning Recommendations: Speeds up finding the right person for incidents.
  • +Easy Scheduling: Simplifies on-call management and escalations.
What users flag
  • Complexity: May require time to set up and configure for smaller teams.
  • Cost: Pricing can be expensive for small to mid-sized businesses.
  • Learning Curve: Takes time to understand all the features and integrations.
  • Dependency on Other Tools: Works best when integrated with other monitoring tools.
  • Customization: Some features may need additional customization based on user requirements.

Features

Key features

1. Automated Incident Response
Streamlines alert escalation and resolution.
2. Mobile Access
Full incident response functionality via iOS and Android apps.
3. Audit Trail
Keeps track of incident history and context.
4. Machine Learning-Based Recommendations
Suggests responders based on expertise and past incidents.
5. On-Call Scheduling Automation
Automates shift rotations and escalation policies.
6. Robust Reporting
Provides MTTA/MTTR metrics and post-incident reviews.

Additional features

1. Incident routing and notification
2. Automated escalation policies
3. Multi-device notifications (email, SMS, app)
4. Audit trails for incident resolution
5. Integration with monitoring tools
6. Post-incident review and reporting
7. Machine learning for incident triage
8. On-call scheduling and overrides
9. War room for collaborative response

Pricing

Free trial
Free version
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Countries & Languages

Global
Countries served
1
Interface languages
9
Billing currencies

Interface languages

English

Billing currencies

🇺🇸USD🇪🇺EUR🇬🇧GBP🇯🇵JPY🇦🇺AUD🇨🇦CAD🇨🇭CHF🇨🇳CNY🇸🇪SEK

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