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Splynx

by Splynx · Since 2016
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Active1+ countriesCloudOn-premise
Quick facts
VendorSplynx
Year launched2016
StatusActive
LocationCompany Headquater office: K Metru 8, 15521 Praha 5 Prague, Czech Republic
Countries served1+
Languages1
Integrations38+
Free tier
Free trialYES
Contact sales

About Splynx

Splynx is an ISP billing software/platform from Splynx that supports the operational needs of Internet Service Providers. It combines ISP billing, ticketing, network management, customer management, and scheduling and field services so ISPs can manage their operations and billing processes efficiently. This software is designed specifically for the ISP industry, enabling users to automate billing, track customer interactions, and oversee network performance from a single platform. Splynx also includes tools for managing service schedules and field services, facilitating better customer support. Key capabilities: ISP billing ticketing network management customer management scheduling and field services Best for: Internet Service Providers that need comprehensive billing and network management solutions.

Splynx is a robust software solution tailored for Internet Service Providers (ISPs), offering a comprehensive suite of features to streamline operations. It excels in areas like billing, network management, customer management, and field services. One of Splynx's strengths lies in its user-friendly interface, making it accessible to users of varying technical expertise. The dashboard provides a clear overview of key metrics, enabling users to quickly assess the health of their network and business. The software's modular design ensures users can access the features they need without unnecessary complexity. Functionally, Splynx offers a powerful set of tools for managing billing and invoicing, network infrastructure, customer relationships, and field operations. Its automation capabilities significantly reduce manual effort, enhancing efficiency. For instance, automated billing cycles, customizable invoice templates, and flexible payment options streamline the billing process. Additionally, real-time network monitoring, device management, and troubleshooting tools facilitate efficient network management. Splynx is highly scalable, capable of handling large numbers of customers and complex network configurations. It seamlessly integrates with various hardware and software solutions, ensuring compatibility with diverse network environments.

Pros & Cons

What users like
  • +Comprehensive billing system that automates and simplifies the billing process.
  • +All-in-one solution integrating sales, network management, inventory, and customer support.
  • +Customizable CRM tailored specifically for ISPs.
  • +Automation of routine tasks reduces manual effort.
  • +Extensive support network with dedicated customer service and user community.
What users flag
  • Steep learning curve due to the complexity of the system.
  • Requires initial time investment to fully integrate and learn the system.
  • Customization may require technical knowledge for some modules.
  • Limited pricing transparency without direct access to pricing tiers.
  • Potential overkill for smaller ISPs with less complex needs.

Features

Key features

1. ISP-Specific CRM & Tools
Tailored tools for customer relationship management and sales.
2. Billing & Collections
Automated invoicing for recurring and prepaid billing with multiple payment channels and integration with accounting systems.
3. Support Automation
Automates support processes to resolve cases faster.
4. Field Services
Manages customer on-site installations, tracks hardware, and predicts problems.
5. Network Infrastructure Management
Centralizes network management with tools for device monitoring, backups, and IPv4/IPv6 management.
6. Inventory Management
Tracks inventory without using spreadsheets, allowing for efficient selling and renting of products.

Additional features

1. Automated billing & payment collection
2. Multi-channel payment processing
3. TR-069 protocol ACS support
4. RADIUS server & API provisioning
5. Customer and helpdesk portals
6. Scheduling and CRM tools
7. Inventory and asset tracking
8. Support for IPv4 and IPv6 management
9. Device monitoring and backups

Pricing

Free trial
Free version
Request a quote
Promo Offer

Countries & Languages

1
Countries served
1
Interface languages
1
Billing currencies

Available in

All Countries.

Interface languages

English

Billing currencies

🇺🇸USD

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