About Spok Care Connect
Spok Care Connect is a clinical communication software from Spok that improves patient outcomes by delivering critical information to care teams when and where it matters most. It includes features such as communication support for hospital contact centers, tools to eliminate communication gaps across health systems, and services to hospitals worldwide. This software helps ensure timely and accurate information flow, ultimately improving team collaboration. With a user base of more than 2,200 hospitals, including top facilities, Spok Care Connect is designed to address the communication needs of diverse healthcare environments. Key capabilities: clinical communication hospital contact center support gap elimination global service team collaboration Best for: healthcare organizations that need effective communication solutions for patient care.
Spok Care Connect is an enterprise-grade clinical communication and collaboration platform designed to centralize and streamline information flow across hospital systems, replacing disparate tools like pagers, smartphones, and alerting devices with a unified solution. Its role-based interface provides clinicians with the Spok Mobile app, offering a familiar messaging experience that separates personal and HIPAA-compliant communications, while contact center operators benefit from the Spok Console for high-density call management and directory access. The platform supports both modern and legacy communication protocols, featuring Spok Voice Connect for automated call transfers, device-neutral alert routing to pagers or smartphones, and middleware-driven clinical alerting that filters and escalates only actionable alarms. Closed-loop communication ensures messages are tracked from delivery to acknowledgment, supporting patient safety and audit requirements. With 99.92% reliability, Spok is capable of operating even in cellular network failures, and its intelligent escalation rules automatically re-route messages when primary contacts are unavailable. The system integrates seamlessly with EHR platforms like Epic and Cerner using HL7 and FHIR standards, allowing clinicians to receive contextual patient information alongside alerts.
Pros & Cons
- +The platform combines cloud messaging and encrypted paging to deliver extremely reliable, mission-critical uptime
- +A unified directory replaces paper-based contact systems, providing a single source of truth for hospital communications
- +The software is FDA-cleared as a Class II medical device, ensuring trusted clinical alerting capabilities
- −Earlier mobile app versions lacked fine-grained control over notification tones and vibration settings
- −Long implementation timelines create a high barrier to entry, making it less practical for small or single-provider clinics
Features
Key features
- Spok Voice Connect™
- Uses interactive speech recognition (IVR) to automate routine transfers and directory assistance, freeing up operators for high-value tasks.
- FDA 510(k)-Cleared Alerting
- Provides a medical-grade middleware (Spok Messenger) that filters and routes critical alarms from ventilators and monitors directly to the right clinician's device.
- GenA™ & T5 Encrypted Paging
- Offers exclusive, HIPAA-compliant paging hardware with AES-128 encryption and remote-wipe capabilities for maximum reliability in areas with poor Wi-Fi.
- Device Preference Engine
- Automatically routes time-sensitive messages to a staff member's preferred device (smartphone, pager, or tablet) based on their role and current on-call status.
- Enterprise-Wide Directory
- Acts as a "single source of truth" for the entire organization, synchronizing contact data for physicians, housekeeping, and transport staff in real-time.
Additional features
- Contact Center Solutions
- Provides healthcare-grade tools for operators, including on-call management and integration with ADT and HR data feeds.
- Spok Voice Connect™
- Employs speech recognition technology to offload routine incoming calls and manage high call volumes efficiently.
- On-Call Scheduling
- Offers a centralized, real-time source for scheduling across all departments and affiliated physicians to replace static reference tools.
- Secure Messaging (Spok Mobile)
- Delivers a HIPAA-compliant app for sending encrypted text, images, and videos among care team members.
- Clinical Alerting (Spok Messenger)
- Directs actionable notifications and alarms from EHRs and patient monitors to staff devices to combat alarm fatigue.
- Enterprise Directory
- Consolidates accurate contact data for all roles, including housekeeping and transport, into one accessible web directory.
- Paging Services
- Maintains the largest paging network in the U.S. with 99.92% reliability for organizations requiring mission-critical communication.
- GenA™ Pager
- A premium encrypted pager featuring an antimicrobial case, ePaper display, and over-the-air remote programming.
- T5 Pager
- A standard encrypted paging device that supports display-lock security and remote data wipe for lost or stolen units.
- EHR Interoperability
- Integrates directly with Electronic Health Records to make patient data more actionable and speed up response times.
- Closed-Loop Communication
- Ensures that messages are received and acknowledged, creating a traceable audit trail for clinical interactions.
- Critical Test Results Management
- Automates the delivery of time-sensitive diagnostic results to the ordering physician to ensure prompt intervention.
- Web Directory
- Provides a browser-based tool for staff to look up colleagues and send secure messages or pages directly from their desktops.
- Messenger Reporting Dashboards
- Offers historical data and visual metrics to help organizations understand system health and staff response times.
- Patient Flow Notifications
- Automatically alerts transport and housekeeping services when a patient is ready for discharge to optimize bed turnover.
- Emergency Notification
- Enables operators to launch "Code" alerts (like Code STEMI) to mobile devices with step-by-step instructions and escalation rules.
Pricing
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About Spok Care Connect
Spok Care Connect is a clinical communication software from Spok that improves patient outcomes by delivering critical information to care teams when and where it matters most. It includes features such as communication support for hospital contact centers, tools to eliminate communication gaps across health systems, and services to hospitals worldwide. This software helps ensure timely and accurate information flow, ultimately improving team collaboration. With a user base of more than 2,200 hospitals, including top facilities, Spok Care Connect is designed to address the communication needs of diverse healthcare environments. Key capabilities: clinical communication hospital contact center support gap elimination global service team collaboration Best for: healthcare organizations that need effective communication solutions for patient care.
Spok Care Connect Details
Spok Care Connect's In-App Market Place
Does Spok Care Connect have an in-app market place?
Yes
How many Mini-Apps in the marketplace?
1
Mini Apps
No
Pricing Options
Accepted Payment Currencies
USD ($), EUR (€), GBP (£), AUD (A$), CAD (C$), JPY (¥)
Pros & Cons
- The platform combines cloud messaging and encrypted paging to deliver extremely reliable, mission-critical uptime
- A unified directory replaces paper-based contact systems, providing a single source of truth for hospital communications
- The software is FDA-cleared as a Class II medical device, ensuring trusted clinical alerting capabilities
- Earlier mobile app versions lacked fine-grained control over notification tones and vibration settings
- Long implementation timelines create a high barrier to entry, making it less practical for small or single-provider clinics
Spok Care Connect's Support Options
Email Address
support@spok.comContact
1-800-944-1737Documentation
https://www.spok.com/resources/documentationCommunity Forums
https://www.spok.com/communitySpok Care Connect's Alternatives
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