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Sprinklr

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About Sprinklr

Sprinklr is a software platform from Sprinklr designed to improve customer use management. It includes features such as social media management, customer engagement tools, analytics, and reporting, allowing users to simplify communication and gain insights into customer behavior. With a unified platform, businesses can manage their marketing, advertising, and customer support efforts in one place. Key capabilities: - Social media publishing and listening - Customer engagement and messaging - Advanced analytics and reporting - Workflow automation - Content management Best for: Enterprises and marketing teams that need a comprehensive solution for managing customer interactions across multiple channels.

Sprinklr Details

Vendor
Sprinklr.
Year Launched
2009
Location
New York, NY
Deployment
Training Options
documentation, videos
Countries Served
All Countries.
Languages
Advocacy, All-In-One Marketing Platform, Auto Dialer, Call Center Workforce Management, Call Center, Campaign Management, Chatbot, Competitive Intelligence, Contact Center Quality Assurance, Contact Center, Content Marketing, Conversational AI Platform, Customer Engagement, Customer Experience, Customer Satisfaction, Customer Service, Customer Support, Help Desk, Market Research, MRM, VoIP, Real Estate CRM, Reputation Management, Social CRM Tools, Social Listening Tools, Social Media Analytics Tools, Social Media Management, Social Media Marketing, Social Media Monitoring, Social Networking, Social Selling, Speech Analytics, Publishing, Subscriptions By Sprinklr.
Users
Cloud-based customer experience management solution that helps large enterprises manage content marketing, social media, paid advertising, website, and more via automation.
Industries Served
Retail, Technology, Telecommunications, Financial Services, Government, Travel & Hospitality, Consumer Packaged Goods (CPG)
Tags
Advocacy, All-in-One Marketing Platform, Auto Dialer, Call Center Workforce Management, Call Center, Campaign Management, Chatbot, Competitive Intelligence, Contact Center Quality Assurance, Contact Center, Content Marketing, Conversational AI Platform, Customer Engagement, Customer Experience, Customer Satisfaction, Customer Service, Customer Support, Help Desk, Market Research, MRM, VoIP, Real Estate CRM, Reputation Management, Social CRM Tools, Social Listening Tools, Social Media Analytics Tools, Social Media Management, Social Media Marketing, Social Media Monitoring, Social Networking, Social Selling, Speech Analytics

Sprinklr's In-App Market Place

Does Sprinklr have an in-app market place?

Yes

How many Mini-Apps in the marketplace?

1

Mini Apps

N/A

Pricing Options

Free trial
Free version
Request a quote
Promo Offer

Accepted Payment Currencies

Usd ($), Eur (€), Gbp (£), Aud ($), Cad ($), Jpy (¥), Chf (chf), Cny (¥), Rub (₽), Ils (₪), Dkk (kr), Nok (kr), Sek (kr), Zar (r), Inr (₹)

Pros & Cons

  • Comprehensive Platform: Combines multiple customer experience functions into one platform.
  • AI-Powered: Uses AI to provide actionable insights and automate tasks.
  • Global Reach: Supports multiple languages and currencies.
  • Scalable: Suitable for businesses of all sizes, from small businesses to large enterprises.
  • Robust Analytics: Offers detailed analytics and reporting capabilities.
  • Complexity: Can be complex to set up and use, especially for smaller businesses.
  • Cost: May be expensive for small businesses or startups.
  • Learning Curve: Requires time and training to fully utilize all features.
  • Customization: Customization options can be limited compared to other platforms.
  • Integration Issues: Some users report challenges with integrating certain third-party tools.

Sprinklr's Support Options

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