storm

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Software Status:Active

About storm

Storm is a ticket management software from OTRS that supports incident tracking and resolution. It includes features such as automated ticket routing, real-time reporting, and customer communication tools so organizations can manage support requests efficiently. Storm helps teams prioritize tasks, track performance metrics, and improve customer satisfaction through effective communication. With a user-friendly interface, it allows for easy navigation and ticket management. Key capabilities: automated ticket routing real-time reporting customer communication tools performance tracking user-friendly interface Best for: IT support teams that need to manage and resolve incidents effectively.

storm Details

Vendor

OTRS

Year Launched

2003

Location

OTRS Inc. 10080 N. Wolfe Road Suite SW3-200 Cupertino, CA USA 95014

Deployment

Training Options

live online, in person

Countries Served

All Countries.

Languages

English, Spanish, French, German, Japanese, Chinese

Users

1. Finance and Banking: Storm helps manage security incidents and vulnerabilities in financial institutions., 2. Healthcare: Storm supports healthcare organizations in managing security incidents and ensuring HIPAA compliance., 3. Government: Storm is used by government agencies to manage security incidents and ensure compliance with regulations., 4. Education: Storm helps educational institutions manage security incidents and protect student data., 5. Retail and E-commerce: Storm supports retail and e-commerce businesses in managing security incidents and protecting customer data., 6. Manufacturing: Storm helps manufacturing companies manage security incidents and ensure compliance with industry regulations., 7. IT and Technology: Storm is used by IT and technology companies to manage security incidents and vulnerabilities., 8. Telecommunications: Storm supports telecommunications companies in managing security incidents and ensuring compliance with regulations.

Industries Served

Fortune 500 companies, Financial institutions, Healthcare organizations, Government agencies, Educational institutions, Retail and e-commerce businesses, Manufacturing companies, IT and technology companies, Telecommunications companies

storm's In-App Market Place

Does storm have an in-app market place?

Yes

How many Mini-Apps in the marketplace?

Mini Apps

N/A

Pricing Options

Free trial

Free version

Request a quote

Promo Offer

Accepted Payment Currencies

USD ($), EUR (€), GBP (£), JPY (¥), CAD (C$), AUD (A$), CHF (CHF), CNY (¥), INR (₹), RUB (₽), MXN (Mex$), BRL (R$), KRW (₩), NOK (kr), SEK (kr), DKK (kr), SGD (S$), HKD (HK$), NZD (NZ$), PLN (zł), ZAR (R), TRY (₺)

Pros & Cons

1. Comprehensive security incident management
2. Automated workflows for efficient processes
3. Customizable dashboards for personalized views
4. Scalable platform for growing organizations
5. Robust integration with various tools and systems
6. User-friendly interface for easy navigation
7. Reliable performance with high efficiency
8. Extensive customer support resources
9. Competitive pricing structure
10. Adaptable deployment options

1. Steep learning curve for some users
2. Limited customization options for certain features
3. Dependence on integrations for full functionality
4. No free trial or demo version available
5. Cost may be prohibitive for small organizations
6. Limited support for complex security protocols
7. No built-in vulnerability scanning or penetration testing
8. Limited reporting and analytics capabilities
9. No mobile app for on-the-go access
10. Limited internationalization support

storm's Support Options

Email Address

pr@otrs.com

Contact

+49 6172 681988-32