About Subiz
Subiz is a customer support software from VietnamBiz that provides real-time communication tools. It combines live chat, chatbot automation, and customer management features so businesses can efficiently engage with their customers. Subiz includes analytics and reporting capabilities to track performance and customer interactions. This helps companies understand their users better and improve service quality. Key capabilities: live chat chatbot automation customer management analytics reporting Best for: businesses that need effective customer support and engagement solutions.
Subiz Details
Vendor
VietnamBiz
Year Launched
2013
Location
Số 3, Ngõ 82 Dịch Vọng Hậu, Hanoi, Vietnam
Deployment
cloud
Training Options
documentation, live online, in person
Countries Served
Vietnam
Languages
Vietnamese.
Users
Administrator, Customer Support Agent, Sales Team, Marketing Team, Website Owner
Industries Served
Healthcare, Education, Finance, Retail
Tags
Live Chat, CRM, Multi-channel Support, Marketing Automation, Sales Enablement
Subiz's In-App Market Place
Does Subiz have an in-app market place?
Yes
How many Mini-Apps in the marketplace?
0
Mini Apps
Pricing Options
Free trial
Free version
Request a quote
Promo Offer
Accepted Payment Currencies
VDN (đ)
Pros & Cons
- Real-time communication with website visitors
- Customizable chat widget and automated responses
- Detailed analytics and reporting features for monitoring performance
- Ability to transfer chats between agents for seamless customer service
- Mobile app for on-the-go support and management of customer interactions
- Limited customization options for chat widget appearance
- Lack of advanced reporting and analytics features
- Steeper learning curve for non-technical users compared to some competitors
- Occasional glitches and bugs in the software that can disrupt workflow