About Support Desk Pro
Support Desk Pro is a help desk software from Zoho that assists in delivering effective customer service. It includes 50% faster implementation, a dedicated training program with a shallow learning curve, and customizable workspaces that work across any industry, brand, and department, so agents can quickly adapt and address customer needs. With support for customers in over 40 languages, it facilitates communication in diverse markets. Additionally, hassle-free migration is provided with the assistance of account executives, ensuring a smooth transition. Key capabilities: fast implementation multilingual support customizable workspace dedicated training hassle-free migration Best for: customer service teams that need reliable tools for effective customer interaction.
Support Desk Pro Details
Support Desk Pro's In-App Market Place
Does Support Desk Pro have an in-app market place?
Yes
How many Mini-Apps in the marketplace?
5
Mini Apps
1. LiveChat: Integration with live chat software to provide real-time support to customers.
2. Knowledge Base: Create and maintain a library of articles and resources for customers to find answers on their own.
3. Social Media Integration: Connect the support desk with social media platforms for seamless communication with customers.
4. Email Ticketing: Automatically convert customer emails into support tickets for faster response and resolution.
5. Feedback Surveys: Collect feedback from customers to measure satisfaction and improve service quality.
Pricing Options
Accepted Payment Currencies
USD ($), EUR (€), GBP (£), JPY (¥), AUD (A$), CAD (C$), CHF (Fr), CNY (¥), SEK (kr), NZD (NZ$), KRW (₩), SGD (S$), HKD (HK$), NOK (kr), MXN (Mex$), INR (₹), BRL (R$), RUB (₽)
Pros & Cons
- Streamlines customer support processes and ticket management
- Allows for real-time monitoring and tracking of customer issues
- Facilitates collaboration among support team members with shared ticket views and notes
- Helps in providing quick and efficient resolutions to customer queries
- Integrates seamlessly with other Zoho applications for a holistic customer service experience.
- Limited customization options for ticketing system
- Integration with third-party apps can be difficult and require extra setup
- UI can be overwhelming for new users
- Reports and analytics features are not as robust as other competitors in the market
- Limited automation capabilities for repetitive tasks
Support Desk Pro's Support Options
Email Address
support@zoho.comContact
+1 (888) 204-3539Documentation
https://www.zoho.com/desk/help/Community Forums
https://community.zoho.com/servicedeskChatbot
Available