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Support Genie

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Software Status:Active

About Support Genie

Support Genie is a remote support software from Support Genie that provides integrated AR solutions powered by AI to assist companies in automating hardware and field service support. It includes features such as AR for Self-Services, AR Genie Remote Assistance, and AR Genie Remote Assistance Mobile to Mobile so users can remotely assist their workforce with faster solutions and avoid downtime. This software is designed to facilitate effective remote communication and support, ensuring that teams can resolve issues promptly. Key capabilities: AR for Self-Services AR Genie Remote Assistance AR Genie Remote Assistance Mobile to Mobile AI-powered solutions Hardware support automation Best for: companies that need to automate customer support and improve field service efficiency.

Support Genie Details

Vendor
Support Genie
Year Launched
2016
Location
San Jose, CA 95124, US
Deployment
cloud
Training Options
videos
Countries Served
All Countries
Languages
English
Users
Customer Support Agents, Technical Support Specialists, Help Desk Administrators.
Industries Served
Healthcare, Education, Finance, Retail, Technology, Hospitality, Manufacturing, Transportation, Government, Insurance, Telecommunications, Real Estate, Entertainment, Energy, Non-profit
Tags
Augmented Reality, Customer Service, Customer Support

Support Genie's In-App Market Place

Does Support Genie have an in-app market place?

Yes

How many Mini-Apps in the marketplace?

1

Mini Apps

N/A

Pricing Options

Free trial
Free version
Request a quote
Promo Offer

Accepted Payment Currencies

USD ($), EUR (€), GBP (£), AUD (A$), CAD (C$), JPY (¥), CNY (¥), INR (₹)

Pros & Cons

  • • Enhanced Customer Experience: Provides a more interactive and intuitive support experience for customers.
  • • Reduced Resolution Time: Faster problem-solving through visual guidance and real-time collaboration.
  • • Increased First-Contact Resolution: Empowers customers to resolve issues independently through self-service AR guides.
  • • Reduced Operational Costs: Reduces the need for on-site technicians and minimizes travel expenses.
  • • Improved Customer Satisfaction: Enhanced support experience leads to higher customer satisfaction and loyalty.
  • • Data-Driven Insights: Collects valuable data on customer interactions and support trends.
  • • Technical Complexity: Requires technical expertise to implement and maintain.
  • • Dependency on Technology: Relies on reliable internet connectivity and compatible devices.
  • • Privacy Concerns: Proper data privacy and security measures must be implemented to protect customer data.
  • • User Training: Customers and support agents may require training to effectively use the AR features.
  • • Limited AR Capabilities: The effectiveness of AR features may be limited by device capabilities and software limitations.

Support Genie's Support Options

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