Swan Retail Management logo

Swan Retail Management

by Swan Retail
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ActiveCloud
Quick facts
VendorSwan Retail
Year launchedN/A
StatusActive
LocationN/A
Countries servedN/A
Languages1
Integrations7+
Free tierNO
Free trialNO
Contact salesYES

About Swan Retail Management

A retail management system for tracking stock, sales, and performance across multiple stores and channels from a single platform. It offers real-time updates for inventory, EPOS, ecommerce, payments, and customer loyalty programs.

Swan Retail Management is a comprehensive platform designed for retailers in sectors like fashion, furniture, and department stores. It unifies core retail operations including EPOS, inventory management, ecommerce, payments, and customer loyalty into a single, connected system. The software provides real-time visibility of stock across all stores and online channels, preventing stockouts and ensuring data accuracy. Its integrated EPOS is built for speed and ease of use, while the ecommerce solution syncs with major platforms like Shopify and marketplaces such as Amazon. The system also features a branded loyalty app to drive customer retention. Swan Retail emphasizes seamless integration with existing tools like Sage and Klarna, offering over 80 integrations. Support is UK-based and available seven days a week. Pricing is not publicly listed and requires contacting the sales team for a demo and quote.

Pros & Cons

Pros
  • Provides a single, unified view of stock, sales, and customers across all physical and online channels.
  • Offers extensive integrations with popular ecommerce platforms, payment gateways, and accounting software.
  • Includes a branded loyalty app to help retailers build customer retention.
  • Features automated processes like invoice matching to reduce administrative workload.
  • UK-based support is available seven days a week, including weekends and bank holidays.
Cons
  • Pricing is not publicly available and requires a demo and sales consultation.
  • The system appears geared towards established multi-channel retailers, which may make it complex for very small businesses.

Features

Key features

Unified Stock Management

Provides live, accurate stock levels across all physical stores and online channels, with alerts for low stock.

Integrated EPOS System

A fast point-of-sale system designed for quick checkouts, automatic discount stacking, and real-time data sync with back-office systems.

Ecommerce Integration

Connects with platforms like Shopify and WooCommerce, and marketplaces like Amazon and eBay, to sync products, stock, and orders.

Customer Loyalty App

Enables the creation of a branded loyalty app to manage points, rewards, and run targeted promotions based on purchase history.

Automated Invoice Matching

SwanAutomatch feature automatically checks purchase orders against invoices and deliveries, flagging any discrepancies.

Additional features

Supplier and Purchasing Management

Manage the entire supply chain from ordering to warehousing and delivery tracking within the system.

Complex Order Handling

Supports made-to-order products with multiple configurations and supplier ordering requirements.

Centralized Price Management

Update prices in the back office and have them reflect instantly on electronic shelf labels and across all tills.

Integrated Payments

Consolidates payments from all channels (in-store, online, payment links) into a single report for simplified reconciliation.

Customer Ordering App

Allows staff to take complex orders directly on the shop floor, with automatic discount application and delivery booking.

Multi-Channel Marketing

Facilitates targeted SMS, email, or postal campaigns based on customer purchase data.

Real-time Reporting

Access live data on sales, stock levels, and staff performance from a centralized reporting portal.

Guided Onboarding and Training

Provides setup, training, and ongoing support to get new retailers operational quickly.

Pricing

Free trial
Free version
Request a quote
Promo Offer

Countries & Languages

—
Countries served
1
Interface languages
—
Billing currencies

Interface languages

English

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