About SWORD
SWORD is a Windows software tool from Access Business Communications, Inc for managing a field service company. It includes Contact Info, Software Solutions, CablePro™, CalcTime™, and QMSCAPA™ so users can effectively oversee operations and resources. This platform supports centralized communication, task management, and reporting to improve coordination and efficiency within field service teams. With features tailored to the unique needs of the industry, SWORD aids in scheduling, tracking service calls, and managing inventory, ensuring that companies can deliver reliable service to their clients. Key capabilities: Contact Info Software Solutions CablePro™ CalcTime™ QMSCAPA™ Best for: field service companies that need to manage their operations and improve productivity.
SWORD by Access Business Communications, Inc. is a veteran, feature-rich Job Shop and Field Service Management (FSM) solution designed for SMBs seeking a unified system. Its primary appeal is its low, one-time perpetual license fee, which grants users a platform combining CRM, Job Costing, and full service lifecycle management (from quote to invoice). However, the software’s architecture appears to be based on legacy client-server technology, evidenced by its dated deployment options and, critically, the lack of a modern API. This absence of integration capability is a major drawback, making it a powerful but isolated solution best suited for smaller, self-contained operations that prioritize a low initial cash outlay over seamless connectivity and modern cloud features.
Pros & Cons
- Maintains deep records of all customer interactions, service calls, and equipment maintenance history
- Highly versatile for businesses across multiple sectors
- Effective system with robust tools for Job Costing and contract management
- Unifies CRM, Field Service, Job Costing, and light MRP functionality into one platform
- Users often need to pay the vendor to generate custom reports.
- It is primarily an On-premise Windows solution
- It has no public API for custom integrations
- The interface is not intuitive and is less modern
Features
Key features
Acts as a complete database for customer relationships, maintaining detailed contact and follow-up history logs for comprehensive client oversight.
Functions as a small business MRP, providing crucial tools for Job Costing (tracking material and labor expenses) to ensure accurate profitability per project.
A robust system for tracking and dispatching orders to internal teams or field service personnel, ensuring efficient allocation of resources and service delivery.
Handles the full quote-to-cash lifecycle, allowing for the creation of proposals, sales orders, service orders, estimates, contracts, and invoices within the application.
Includes features for effective planning and control systems related to the maintenance of factory and field equipment.
Additional features
Complete system for generating and managing customer invoices and handling the billing process.
Tracks inventory levels, usage, and stock for materials used in jobs and maintenance.
Maintains a detailed, accessible record of all past services and maintenance performed for each customer and asset.
Tools for quickly generating and tracking detailed price quotations and project estimates for proposals.
Provides functionality for field technicians to access and input data while on the job, including payment collection in the field.
Allows for the capture of customer signatures on work orders or invoices directly in the field.
System for tracking the labor time of internal and field service personnel for accurate job costing and payroll integration.
Manages and tracks customer service contracts and agreements.
Features to organize technician schedules, service appointments, and plan efficient routing for dispatched jobs.
Pricing
Countries & Languages
Available in
Interface languages
Billing currencies
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About SWORD
SWORD is a Windows software tool from Access Business Communications, Inc for managing a field service company. It includes Contact Info, Software Solutions, CablePro™, CalcTime™, and QMSCAPA™ so users can effectively oversee operations and resources. This platform supports centralized communication, task management, and reporting to improve coordination and efficiency within field service teams. With features tailored to the unique needs of the industry, SWORD aids in scheduling, tracking service calls, and managing inventory, ensuring that companies can deliver reliable service to their clients. Key capabilities: Contact Info Software Solutions CablePro™ CalcTime™ QMSCAPA™ Best for: field service companies that need to manage their operations and improve productivity.
SWORD Details
SWORD's In-App Market Place
Does SWORD have an in-app market place?
Yes
How many Mini-Apps in the marketplace?
1
Mini Apps
N/A
Pricing Options
Accepted Payment Currencies
USD ($)
Pros & Cons
- Maintains deep records of all customer interactions, service calls, and equipment maintenance history
- Highly versatile for businesses across multiple sectors
- Effective system with robust tools for Job Costing and contract management
- Unifies CRM, Field Service, Job Costing, and light MRP functionality into one platform
- Users often need to pay the vendor to generate custom reports.
- It is primarily an On-premise Windows solution
- It has no public API for custom integrations
- The interface is not intuitive and is less modern
SWORD's Support Options
Contact
(800) 675-2415SWORD's Alternatives
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