About TANSS
TANSS is an IT Service Management (ITSM) platform designed for IT service providers, system houses, MSPs, and internal IT departments.
TANSS Details
Vendor
University of Minnesota
Year Launched
Location
University of Minnesota
100 Church Street SE
Minneapolis, MN 55455
Deployment
cloud, web browser
Training Options
demo
Countries Served
All Countries
Languages
German, Chinese
Users
IT Technicians, Service Desk Agents, IT Managers, System Administrators, MSP Teams
Industries Served
IT Service Providers, Internal IT Departments, System Houses, Managed Service Providers (MSPs)
Tags
IT Service, TANSS, Ticketing System, ITSM, Workflow Automation
TANSS's In-App Market Place
Does TANSS have an in-app market place?
Yes
How many Mini-Apps in the marketplace?
0
Mini Apps
Pricing Options
Free trial
Free version
Request a quote
Promo Offer
Accepted Payment Currencies
USD ($), EUR (€), JPY (¥)
Pros & Cons
- Structured workflow centralizes IT service processes and improves daily efficiency across teams
- Unified ticket system prevents task loss and ensures clear, traceable status tracking always
- Resource planning tools streamline technician scheduling and reduce manual coordination effort
- Rule based automation improves ticket routing speed and enforces consistent handling processes
- Centralized platform improves transparency across support operations devices and client activity
- User interface feels outdated compared to modern SaaS platforms with more refined visual design
- Limited flexibility when customizing workflows for highly specific or unusual business processes
- Strong system dependency develops after deep integration making migration more difficult later
- Switching between dashboard and classic views can feel inconsistent during daily operations use
- Initial setup and adaptation require significant time before teams reach full productivity level
TANSS's Support Options
Community Forums
https://www.tanss.de/en/communityChatbot
Available